Hartford Toyota

They really set the standard on how dealerships should be! I was a first time car buyer, so that being said the experience has been pretty exciting and overwhelming at the same time. Traveling from different d I was a first time car buyer, so that being said the experience has been pretty exciting and overwhelming at the same time. Traveling from different dealers to find the right car and price for me was my main concern. Most of the dealerships felt the same, whether it be false promises, salesman saying almost anything to get the sale and just the lack of emotion between me as a customer and the dealership itself - it felt like I was a number to them and just a part of their day to day routine. Then I found Hartford Toyota. These guys are basically like a big family, and they treat you as part of it - even if you have no intentions of buying from them they'll be just as kind and effective as if you were. When I got there I was greeted by Gabriel "Gab" O. He was effective and courteous. Answered any and all my questions and he really took the time to make me feel comfortable with my choices instead of being too overbearing and pushy. I Also met with Andrew L. and Jim W. to see what I can afford (because I have no credit at all) and they really worked with me to hit the price I was looking for. Understanding my lack of credit and my budget, they still not only got me approved but also got me into the price ranger I was looking for. They really went the extra mile to help me. Also when I left the first time to think over my decisions I gave Gab my contact information. He wasn't like the other salesman, he didn't call constantly and keep trying to push different things. He actually gave me the time to decide things on my own, which made him stand out from all the previous dealership salesman. When I came back to make the purchase I was met by a few more friendly faces Bob T. one of the expert mechanics and someone you can feel safe trusting and Tony M. in finance. Bob explained the overall prefomance and reliablity of the car I was buying. It wasn't just what I wanted to hear - He gave me real knowledge and understanding of the car and since I was a first time buyer, it was a car he'd recommend. He gave both xxxxxxand Con's of the car, he didn't sugar coat it at all, and he did it in a way that gave you confidence in what you were buy. Which is great so you really know what your buying. Then after a final overview of the car with Gab (he took the extra time to let me know about any additional gadgets I might not be aware of). I went to finance and met Tony M. which I could only describe him as your actual relative because how he treated me. It's like I was one of his own. He even told me how he operates, He told me "I always work with the customer the way I'd want to be worked with. if I was on the otherside, how I would I want to be treated" and he meant it because the time I spent with him understanding the finacial aspects of the car made me feel comfortable and put my mind at ease. So after I made the purchase of the car I was met by Andrew L. again and he gave me the final rundown of any extra info I needed to know and sent me on my way - Still with the same kind attitude and attention to detail as he did before. And I was able to drive off in my new car and in record time too (I've always tagged along with relative buying cars and it always took twice as long). My whole time dealing with Hartford Toyota was really an experince in itself, and if it wasn't for all the kind and effective staff I had the pleasure of working with, they wouldn't have made such a lasting impact on my buying experince. Hartford Toyota stands out from any of the other dealships I've been too because they treat you like family. You see all the other dealership commercials promising "like family" and "we want to get you approved" etc. But Hartford Toyota is the one that really delivers their promises and their words aren't empty. So I would highly reccomend you head down there and see for yourself because they really set the standard of how dealerships and service should be. More

Happy Toyota Tundra Buyer Mike Pembroke is the absolute best. Friendly, courteous, professional, everything you would look for when you buy a vehicle. Jim Webster and Rich Mc Mike Pembroke is the absolute best. Friendly, courteous, professional, everything you would look for when you buy a vehicle. Jim Webster and Rich McAllister were very helpful as well and they really added to my buying experience when I was looking for help. Excellent buying experience lead by Mike P. I will certainly buy again from Hartford Toyota. More

Excellent Experience I am so enjoying my new Rav4!! It was a great experience purchasing our new car @ Hartford Toyota. The staff there was friendly & easy to talk to. I am so enjoying my new Rav4!! It was a great experience purchasing our new car @ Hartford Toyota. The staff there was friendly & easy to talk to. Our sales person, Guy, was amazing to work with. Guy was very patient with us & answered all our questions. My husband & I was very pleased to have him as our sales person! We would recommend Hartford Toyota to anyone who is interested in purchasing a vehicle. Thank you Guy & Hartford Toyota for a great experience! More

A really thorough job The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in conta The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in contact with Service Manager Chip Benyi, who arranged for a Toyota Service Representative to look at the car. Chip had a service technician named Bob (I don't know his last name) take a ride with me to be sure the noises in question were properly identified. Bob, Chip, and the Toyota Service Representative were exceptionally thorough in tracking down noises (even a couple that I hadn't pointed out) and doing the work needed to silence them. Chip even called me to ask to keep the car an extra day so that he could be sure the noises didn't recur. I have owned Toyotas since 1972 and had previously used three other service departments in the area. Though I was usually pleased with the work done in the past, no service department (and service manager) has ever done such a thorough job on my car. The work exceeded my expectations. I wholeheartedly recommend the service department at Hartford Toyota. More

Excellent experience, great prices and value! Excellent experience from start to finish, they worked hard to close the deal and put me at ease without pressure. They provided an extremely good tra Excellent experience from start to finish, they worked hard to close the deal and put me at ease without pressure. They provided an extremely good trade in and were able to work in a range of price that I was looking for. The staff was friendly, courteous and attentive. Leslie and Marc were a pleasure to work with and went above and beyond expectations. Have already recommended to friends and will continue to in future. More

New Rav4! I was very nervous to buy my first car but everyone at Toyota made me feel very comfortable. I worked directly with Guy and Richie, who were patient I was very nervous to buy my first car but everyone at Toyota made me feel very comfortable. I worked directly with Guy and Richie, who were patient and understanding to my concerns. They made my first experience enjoyable and I will definitely go back to Hartford Toyota again! More

New Truck Experience at dealership was excellent. Went in to look at Tacoma pickups. Guy had me in two different models to test drive,answered all questions was Experience at dealership was excellent. Went in to look at Tacoma pickups. Guy had me in two different models to test drive,answered all questions was very professional, by noon the next day I was home with my new truck.Everything worked like clockwork.Very nice Dealership. More

2013 Camry hybrid Everything was very plesent and easily done. Guy was polite, funny and professional. He wasn't pushy or condescending like most car sales people are. Everything was very plesent and easily done. Guy was polite, funny and professional. He wasn't pushy or condescending like most car sales people are. Like how the Wallingford Toyota, manager was. That's how all car sales people should conduct them selves, but they don't. EVERYONE, send your reps to Hartford Toyota and let guy teach them how to sell cars. You will be very happy with the results. I absolutely intend on returning here and dealing with guy, when it's time for a new car. Gina was super nice too. My only issue was after everything was signed, they took my new car to wash it, and it took them two hours. But everything else was greats! PS. Why is guy under"Other" instead of sales.....weird Gina was great as well, Henry also helped me in the beginning, while guy was with someone else, was also very nice and professional. I recommend them all to anyone. DONT GOTO WALLINGFORD THEY ARE THE WORST!!!!!!!!!! ***************GO PATS************** More

Excellent My experience here was excellent. Henry made sure that we could find a right vehicle for my family and I. He made sure that our payments can work with My experience here was excellent. Henry made sure that we could find a right vehicle for my family and I. He made sure that our payments can work with are budget and he was very patient because I was very indecisive but at the end it all worked out. Thank you again More

new truck purchase went in to look at a Tacoma and test drive and bought it very nice truck also bought 2 previous cars from this dealership always had a great buying went in to look at a Tacoma and test drive and bought it very nice truck also bought 2 previous cars from this dealership always had a great buying experience there More