Hartford Toyota

Upgraded from 2011 to 2015 Camry XLE This is my 2nd purchase of a new Camry from Hartford Toyota, so obviously I've been very pleased with both the sales and service departments. When I This is my 2nd purchase of a new Camry from Hartford Toyota, so obviously I've been very pleased with both the sales and service departments. When I decided on a new car, I never even considered another dealer even though I have three Toyota dealers closer to my house. I've used 2 other Service departments and although I've never had bad service, Hartford shines above the others. My salesman was Gaetano "Guy" and he provided a positive sales experience. Very knowledgeable about the difference between the old and new Camry and was very thorough with his detailed descriptions. He also listened to me when I first arrived and talked about what I liked and disliked about my previous experience and did not waste my time when we decided on what cars to test drive. Bottom line - If you are considering a Toyota - Go to Hartford Toyota FIRST! More

A good place to buy a car My wife and I purchased a RAV 4 from Hartford Toyota ( Mike P. was our salesperson) and we could not be more pleased with the Dealership and Mike P. My wife and I purchased a RAV 4 from Hartford Toyota ( Mike P. was our salesperson) and we could not be more pleased with the Dealership and Mike P. We have driven Toyota cars for many years and have purchased them from various dealers. This was the best and easiest purchase of all. More

great Experience I got my oil changed with their service special. I always like to go to the dealer to get things done but sometimes the cost is too high. Not this tim I got my oil changed with their service special. I always like to go to the dealer to get things done but sometimes the cost is too high. Not this time, it was 32.67. Plus, they treated me great. Carl, the service guy was very POLITE, very nice, and very professional. It was a great experience. This is a real review from a real person. More

Pleasant Experience Great customer service, everyone was friendly and made our buying experience a pleaseant one. It was worth the drive to get this car. Hussle free, f Great customer service, everyone was friendly and made our buying experience a pleaseant one. It was worth the drive to get this car. Hussle free, fast and easy. More

Bait and switch illegal equipment on vehicle (FINALLY FIXED) I purchased a Certified Pre Owned 2013 Toyota 4Runner from the Hartford Toyota Superstore on Monday January 26th 2015. The vehicle was sold to me with I purchased a Certified Pre Owned 2013 Toyota 4Runner from the Hartford Toyota Superstore on Monday January 26th 2015. The vehicle was sold to me with tinted windows, and the limited options package. Luis Martinez was the sales associate I dealt with and he went out of his way to show me all the features and that it already came with tinted windows while other 4runners did not. Upon receiving the registration in the mail I quickly went to a State Vehicle Inspection location to get the vehicle inspected. The vehicle failed the inspection and now has a reject sticker on the windshield. The 4runner failed the “WINDOW TINT CHECK”. The window tint is too dark, as stated on my VEHICLE INSPECTION REPORT. I called the dealership to notify them of this issue, and I was put in touch with Theresa Cassanta, the Customer Relations Manager. I told her about my situation and that I would like to get the illegal window tint replaced with a window tint that met the state specifications. Theresa told me that she would only remove the tint and not install new tint. I tried to explain to her that I purchased this vehicle with window tint, and that I would like to have the same windows tinted except within the legal limit, since that was what I was sold.. She insisted that I only had the one option she offered, and that it was up to me what I wanted to do next. I bought a vehicle with options and accessories that were illegal, unbeknownst to me. The window tint was used as an additional feature to get me to buy the vehicle. What I thought I was getting was a nice feature, turned out to be a bait and switch tactic. I paid for tinted windows when I bought the vehicle, and now Theresa and the Hartford Toyota Superstore are going to remove it and not replace it. I feel I am being robbed of something I paid for. The dealership sold me a vehicle with illegal equipment and won’t make right by installing the legal version of said equipment. I spent days calling trying to get a solution, what I got was an email telling me one option, removal and not a replaced. This whole process has been nothing but stress, and stress me and my pregnant wife could live without. We just want what we paid for. We will be making note of this issue on the dealer survey review. Update: After this review was posted I received a response from the Hartford Toyota Superstore. I posted the review on 2/4/15 at 8pm, I received a call from Theresa at 9:30am on 2/5/15, the dealership opens at 9am She called to "apologize from the bottom of her heart about the way she treated me yesterday, and that the she would pay to remove and replace the illegal window tint". She stated she "misunderstood what I was looking for", and that she "is new here". That goes against her original statements on 2/4/15 where she explained to me "she was the manager, and that she was in charge" after I asked her repeatedly if there was anyone else I could speak with. After she called to apologize I emailed her to send me an email about what we discussed over the phone, and what her proposal was about the tint replacement. She never sent me that email. That same day, 2/5/15, Luis called me around 10:30am to find out what was going on. I explained the situation, and he said he would take care of it. He called me back a few hours later with an appointment at a tint shop local to me (for convenience) to have the illegal tint removed, and replaced at no cost to me. He confirmed if the day and time would work with my schedule. The tint was replaced on 2/7/15, and the car was reinspected on 2/10/15 and passed inspection with the legal tint. I updated this review to be fair with Luis, he helped me out and did his best to make things right when his management / company failed to do so. I appreciate that kind of service. Unfortunately I still cannot recommend this dealership to anyone looking to buy a car there. The sales staff is good, but management is probably the worst group of individuals I have had the pleasure to work with, pushy, rude, unprofessional, and incompetent. It's unfortunate that I only got this issue taken care of because of this review, otherwise I would have been blown off and left to deal with the issue myself, and eat the cost of getting the car legally on the road. I am glad and thankful for sites like this. Thank you DealerRater! More

prius purchase well, tina zarlenga and leslie richam were excellent! i had done my homework and corresponded via email with 3 dealerships. i went with hartford toyo well, tina zarlenga and leslie richam were excellent! i had done my homework and corresponded via email with 3 dealerships. i went with hartford toyota superstore because tina emailed back within 5 minutes everytime. thirty emails later i came in. i left with the car after working with leslie. it was a great tag team experience. ...and the internet experience is primarily why i will consider hartford toyota superstore for a tacoma now. Sent from my iPhone More

a very pleasant experience we were greeted almost immediately by connor bray, an extremely positive, personable individual with an abundance of knowledge. we also met with sunn we were greeted almost immediately by connor bray, an extremely positive, personable individual with an abundance of knowledge. we also met with sunny regarding our accessory package, a very cool, pleasant guy with a special, comfortable style about him. and also very knowledgeable. in fact, all of the people we dealt with - andrew and tony too - know their product, and the industry, and are friendly, courteous and professional beyond compare. and each and every one of them were more than willing to give us all the time we needed to make our decisions. we truly enjoyed our experiences with connor, sunny, andrew, and tony, and are loving every minute of our new RAV4! the call it a 'toyota family', and it sures feels like all that! More

Excellent Service I was in need of a new car and one day I wandered into Hartford Toyota. Luis greeted me with a smile and eventually sold me a beautiful new car. Luis I was in need of a new car and one day I wandered into Hartford Toyota. Luis greeted me with a smile and eventually sold me a beautiful new car. Luis was very personable and extremely knowledgeable of the various cars on the lot. However, the most important attribute he displayed to me was his patience. I never felt pressured by him to make a hasty decision. I really appreciate his professionalism and I look forward to referring more friends and family to the dealership. More