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Hartford Toyota

Hartford, CT

Overview
Reviews
4.6
3,871 Reviews
Call Dealership (959) 223-4773
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135 West Service Road

Hartford, CT

06120

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Showing 3,871 reviews

May 06, 2023

Service charges absorbinant fees for every thing and do not liver up to service contracts or warranties. I find them to be so dishonest and rude that I would never use them again or never purchase a car at More

by Klemkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Elliot, Mike Wells
Report | Print
May 11, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

May 05, 2023

Very professional staff. I appreciated the fast and simple car buying process. Clear communication allowing paperwork portion to go smoothly. More

by bramos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Omar Rivera, Andie Montanez
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May 05, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

May 04, 2023

Ben and the Guy were incredible to work with and made the transaction quick (approximately one hour) and easy. Simply a pleasure to work with Hartford Toyota. More

by holiday.enterprises
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Root
Report | Print
May 05, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

May 02, 2023

U guys are awful, i will be going to a different toyota from now on More

by Oliviagpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chip Benyi, Richard McAllister, Jr., Bo Myta, Nancy Jackson, Pat Esposito, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta, Estelle Percoski
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May 05, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

May 02, 2023

Omar Rivera was super helpful through the entire process if I could give him over 5 stars I would. He went above and beyond for us. Highly recommend More

by colga913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera, Andie Montanez
Report | Print
May 02, 2023 -

Hartford Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Hartford Toyota! The Team at Hartford Toyota

May 01, 2023

Everyone was very nice and extremely personable. Omar made the experience very easy and made you feel comfortable with the process. More

by Tay_sk8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Report | Print
May 01, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

April 30, 2023

Ask for JEANETTE, she is the best! She is amazing and made the process really smooth. I can honestly say she went above and beyond for me. Overall great experience and great customer s More

by SHirley_f_rivas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Report | Print
May 01, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jeannette and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

April 29, 2023

Everything went smoothly. Noticed a headlight was out and tacked on an emissions test last- minute. Shuttle/uber Drop-off appreciated. More

by Jacklshapiro44
Recommend Dealer
Yes
Report | Print
May 01, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

April 28, 2023

my car has worse gas mileage after an alignment change and oil change. make that make sense? More

by ILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bo Myta
Report | Print
May 04, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

April 28, 2023

The service department was very professional and accommodating. I knew what was happening during the entire process. I will definitely bring my Toyota back again for service. More

by ldrieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip
Report | Print
May 01, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

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