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Hartford Toyota

Hartford, CT

4.6
3,871 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,871 reviews

April 26, 2023

Experience was great and the staff were knowledgeable. The service was exceptional and on time. More

by marcnavs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
Apr 26, 2023 -

Hartford Toyota responded

Thank you for the five-star review for our service department. We truly appreciate your business and look forward to serving you for years to come. The Team at Hartford Toyota

April 26, 2023

Professional and not forceful. I brought 2 cars within one month and Ben and his team were absolutely wonderful! I would highly recommend Ben , his team and Hartford Toyota to anyo More

by bmoss5000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andie Montanez, Ben Root
Apr 27, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear that Ben and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

April 26, 2023

This is the first time I have had an exceptional experience buying a car thanks to Ben Root. He was so helpful, courteous and not pushy, which is a big turn off for me. He even collected me from More

by pmorgan322
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Root
Apr 27, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Ben, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

April 25, 2023

I was very impressed with the sales staff at Hartfoed Toyota. My experience at all levels was awesome. More

by gerardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Chris Mojsa, Andie Montanez, Ben Root
Apr 26, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

April 25, 2023

It is a good place to go to get u car fix serios people good customer service More

by Arzolajose923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay, Janice Acosta
Apr 26, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

April 25, 2023

Very clean , friendly , and comfortable waiting area. Service representative was very pleasant and very courteous . More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot, Janice Acosta
Apr 27, 2023 -

Hartford Toyota responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

April 25, 2023

I had an amazing experience at Hartford Toyota, and that was largely due to Jennifer's superior customer service. She was patient with all of my (many) questions, and made the process very easy from start t More

by Wynter G.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
Apr 26, 2023 -

Hartford Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Jennifer. Congratulations on your new car, Wynter! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. The Team at Hartford Toyota

April 24, 2023

Had an oil change they treated my car like trash ,oil mess everywhere and oil leaking out of the bottom ,luckily notice this when I got home and reported the issue won’t ever go back for service again an More

by Miguel Paramo
Recommend Dealer
No
Employees Worked With
Stephen Elliot
Apr 25, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Miguel, and I understand your position after we had talked on the phone. We apologize that we did not provide the experience we strive for on your visit. The Team at Hartford Toyota

April 23, 2023

Not good experience bad attitude on the guy that picked up the phone on service department over charged so called car detailed nothing but a car wash! More

by kiradome2020
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janice Acosta
Apr 28, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

April 23, 2023

It was OK your Price it way to high. not to many people can afford a price you give More

by Kencorvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 25, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

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