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Hartford Toyota

Hartford, CT

4.6
3,878 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,878 reviews

March 31, 2023

Customer service is great but service is a bit too expensive! Had to go to a small repair shop to do the repair. At less than half the cost. More

by tagorski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 02, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Janice met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

March 31, 2023

Jenn and Bri were wonderful to work with! Made the experience very enjoyable and we walked out with 2 amazing cars! More

by Louis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Apr 02, 2023 -

Hartford Toyota responded

Louis, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. Jennifer and Brianna truly appreciate your feedback! The Team at Hartford Toyota

March 29, 2023

Jennette gave ne great Service and was very patient with me . Bri the business the manager was great Both wonderful people More

by Rafaelquiles1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay
Mar 30, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Jeannette and Bri. We're glad to hear they delivered such a great experience! The Team at Hartford Toyota

March 28, 2023

mi experiencia en hartford toyota fue placentera y de verdad recomiendo a cualquier persona a More

by luis.duran.md47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Mar 29, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

March 28, 2023

Fast service nice people professional personable friendly explain nice easy speedy nice cars good experience More

by daleyannamarie45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay
Mar 29, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

March 28, 2023

This is my 3rd vehicle I've purchased at Hartford Toyota. I continue to purchase my vehicle's here is due to the superb service I get starting with the sales department, ending with the outstanding service i More

by ekb0108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Rosemond in Finance. , Chip Benyi, Rich McAllister, Richard McAllister, Jr., Jeannette Garcia
Mar 29, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

March 26, 2023

Rude service representative, lazy manager unwilling to address it, would not recommend to anyone ever. Dirty waiting room. Claimed to fix my brakes after charging $200+ for “repair” and they are STILL squ More

by C
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chip Benyi, Stephen Elliot
Mar 30, 2023 -

Hartford Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

March 26, 2023

Omar Rivera was extremely helpful throughout the entire process! He was very thorough with the information asked. The updates through Smartpath now offered are excellent! More

by cmartinez217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Mar 27, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Omar, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

March 25, 2023

I was a Wallingford Toyota guy for my last two vehicle purchases but now I am a Hartford Toyota guy. Omar was outstanding! He addressed every concern we had, demonstrated the vehicle's features and was More

by bdawg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Pat Esposito, Omar Rivera, Andie Montanez
Mar 27, 2023 -

Hartford Toyota responded

We are very happy to Omar, Andie, Pat, and Gaetano provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

March 25, 2023

Awesome,ahead of schedule! janise kept me informed the whole process,did everything that was promised More

by jeffway1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Mar 27, 2023 -

Hartford Toyota responded

Jeff, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

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