Back

Hartford Toyota

Hartford, CT

4.6
3,871 Reviews

135 West Service Road

Hartford, CT

06120

Directions

By Type

Showing 3,871 reviews

February 13, 2023

Janice Acosta, a very nice person offering me excellent service while my car was being repaired More

by Marco007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Feb 13, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Janice and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

February 13, 2023

Ben did a great job with assisting me in leasing my 4th vehicle with Hartford Toyota! More

by Cburciuoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Root
Feb 13, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 13, 2023

Ben and the management team was easy and fantastic to work with. It was a simple transaction and a very nice experience. More

by Beth14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Omar Rivera, Ben Root, Kaleb Desvignes
Feb 13, 2023 -

Hartford Toyota responded

Thank you so much for your wonderful review, Beth! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Hartford Toyota! The Team at Hartford Toyota

February 11, 2023

I missed the phone call telling me my car was ready. I wasn’t sure who to see when I arrived at the dealership More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
Feb 12, 2023 -

Hartford Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

February 10, 2023

I was promptly taken care of while my left hand side mirror was repaired. I also appreciate you washing my car! More

by patsdowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot, Janice Acosta
Feb 12, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 10, 2023

I had a new vehicle purchased at Hartford Toyota. Omar Rivera was the sales person, he was very friendly, communicating at every step through email, call and very instrumental on my purchase. He cove More

by MS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Feb 10, 2023 -

Hartford Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at Hartford Toyota

February 07, 2023

It takes almost two hours for just an oil change. Not sure why it takes that long. When I went to ask where the vehicle is at after 90 minutes I see two guys sitting in a bench chatting away. But More

by Baldco14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Muniz
Feb 10, 2023 -

Hartford Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

February 07, 2023

Efficient,do not recommend unnecessary repairs. Adhere to schedules.Comfortable waiting area.Close to highway. More

by ccnnllybll3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estelle Percoski
Feb 08, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

February 06, 2023

Very disappointed 😞 in the way that my husband and I were lied too about repairing our car that we just purchased. The sales people and the manager do not honor their promises to repair our vehicle. I' More

by DelphiaWhite599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna (Bri) Garay, Janice Acosta
Feb 06, 2023 -

Hartford Toyota responded

Delphia, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

Feb 06, 2023 -

DelphiaWhite599 responded

I look forward, to trying to resolve this matter , the best way to reach me is to call my phone number or through email .

Feb 06, 2023 -

DelphiaWhite599 responded

I look forward to resolving this matter, so I'll wait until someone reaches out to me regarding this matter. I have been told that they would call back and never receive a call back. I've called the dealers several times ,left messages, no one calls back.

February 05, 2023

Jennifer was very helpful, and helped me find my new family car! Extremely recommended! 10/10!! More

by Melanie.nessa212
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Feb 05, 2023 -

Hartford Toyota responded

Thanks, Melanie, for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

...
67
...