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Hartford Toyota

Hartford, CT

Overview
Reviews
4.7
3,926 Reviews
Call Dealership (959) 223-4773
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135 West Service Road

Hartford, CT

06120

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Showing 3,926 reviews

April 05, 2023

Very speedy service and nice waiting area…. Was informed the whole time about my vehicle the whole time and what needed to be done next time and how the car was running More

by Chelsea B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta, Estelle Percoski
Report | Print
Apr 05, 2023 -

Hartford Toyota responded

Chelsea, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

April 05, 2023

Meh 🤷‍♀️ wouldn’t recommend to anyone I still haven't heard back about my remote start More

by Oliviagpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Wells, Hugo Muniz, Estelle Percoski
Report | Print
Apr 08, 2023 -

Hartford Toyota responded

Olivia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

Apr 08, 2023 -

Hartford Toyota responded

Olivia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

April 04, 2023

Great place to buy a new car! Love my new 2023 Toyota Highlander Hybrid!! Love it More

by Connie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pat Esposito, Brianna (Bri) Garay, Omar Rivera
Report | Print
Apr 05, 2023 -

Hartford Toyota responded

Connie, Thanks for sharing about your experience with Hartford Toyota. Congratulations on your new 2023 Toyota Highlander! We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

April 04, 2023

The staff is courteous and knowledable. It's the only place I take my car for service. It's also a comfortable place to wait for my car. More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Report | Print
Apr 05, 2023 -

Hartford Toyota responded

Sunny, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

April 03, 2023

Kaleb was very responsive once we found the right medium - text messaging. I did not like way dealership increased price above MSRP. Ultimately we got to an agreeable price, but I thought that old style m More

by jim.flanders
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Desvignes
Report | Print
Apr 04, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a 5-star experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

April 02, 2023

I was very disappointed that I was being charged over $200 additional to snap the back of my passenger's side mirror on and that is with me spending almost $8,000 on repairs. Really!? More

by everton15352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Report | Print
Apr 02, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Hugo and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

April 01, 2023

Jen was fantastic at her job and was able to help me get better numbers. More

by Ashley.Hogg.ct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Report | Print
Apr 02, 2023 -

Hartford Toyota responded

Ashley, Thank you for taking the time to share your feedback with us. Jennifer and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

April 01, 2023

Bo and Chris were fantastic. Great customer service and quick turnaround to get my truck back on the road. Thank you!! More

by Kissanewilliam91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mojsa, Bo Myta, Matt Ford
Report | Print
Apr 02, 2023 -

Hartford Toyota responded

Thank you for your very kind review. Bo, Chris, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

March 31, 2023

Jenn and Bri were wonderful to work with! Made the experience very enjoyable and we walked out with 2 amazing cars! More

by Louis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Report | Print
Apr 02, 2023 -

Hartford Toyota responded

Louis, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. Jennifer and Brianna truly appreciate your feedback! The Team at Hartford Toyota

March 31, 2023

Customer service is great but service is a bit too expensive! Had to go to a small repair shop to do the repair. At less than half the cost. More

by tagorski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Report | Print
Apr 02, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Janice met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

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