Hartford Toyota

I missed the phone call telling me my car was ready. I wasn’t sure who to see when I arrived at the dealership I wasn’t sure who to see when I arrived at the dealership More

I had a new vehicle purchased at Hartford Toyota. Omar Rivera was the sales person, he was very friendly, communicating at every step through email, call and very instrumental on my purchase. He cove Omar Rivera was the sales person, he was very friendly, communicating at every step through email, call and very instrumental on my purchase. He covered details very well and did an excellent job before and post-sale. I will highly recommend Omar for someone looking to purchase a Toyota vehicle in CT. Reason for my 4 star rating is for the Finance, I had a better APR through my bank than going through the dealer to my Bank. Overall I would say a positive experience with Hartford Toyota. More

I was promptly taken care of while my left hand side mirror was repaired. I also appreciate you washing my car! mirror was repaired. I also appreciate you washing my car! More

It takes almost two hours for just an oil change. Not sure why it takes that long. When I went to ask where the vehicle is at after 90 minutes I see two guys sitting in a bench chatting away. But Not sure why it takes that long. When I went to ask where the vehicle is at after 90 minutes I see two guys sitting in a bench chatting away. But yet a basic oil change is two hours. They even changed my clock forward by 90 minutes and my clock isn’t part of sequence in changing the maintenance light. Oil changes on a car should be no more than an hour long. I would suggest being more personable and become more communicative. More

Efficient,do not recommend unnecessary repairs. Adhere to schedules.Comfortable waiting area.Close to highway. Adhere to schedules.Comfortable waiting area.Close to highway. More

Very disappointed 😞 in the way that my husband and I were lied too about repairing our car that we just purchased. The sales people and the manager do not honor their promises to repair our vehicle. I' were lied too about repairing our car that we just purchased. The sales people and the manager do not honor their promises to repair our vehicle. I'm paying a car note every month, I want my car repaired More

Jennifer was very helpful, and helped me find my new family car! Extremely recommended! 10/10!! family car! Extremely recommended! 10/10!! More

The staff was very friendly, knowledgeable, and professional. The service was done in a timely manner. professional. The service was done in a timely manner. More

Knowledgeable friendly staff, clean showroom , prompt service, pleasure doing business here. Would recommend to friends and family. service, pleasure doing business here. Would recommend to friends and family. More

Brought in 2022 RAV PP for first service. First visit to your dealership. Told Toyota associate my center storage compartment lid (between front seats) was loose and to have mechanic inspect/ First visit to your dealership. Told Toyota associate my center storage compartment lid (between front seats) was loose and to have mechanic inspect/tighten. Associate told me this would take an extra hour because the car would need to be road-tested for this issue. Tried 3 different ways to tell the storage lid being loose doesn’t need a road test. Eventually gave up trying to get her to agree to have mechanic look at it. This isn’t what I expect from Toyota. More