"Worst service, unfriendly staff, waste of my time"
Didn't get the scheduled service. Apparently, people i spoke on the phone had no idea what they were talking about according to the one of the service person who was very rude and unfriendly. Hope they get their staff trained, at least, they should know what they are talking about and basic customer service skills.
Had my first service experience. Arrived for my 11:00 appt, met Stephen Eliot my service advisor and he checked me in gave me my loaner and called me when my car was ready. Very clean facility, treated well and vehicle was ready as planned. Good service!
I was disappointed to hear that Service Advisor Shaun had left Hartford Toyota. I did appreciate working with Lisa and want to Thank her for going out of her way to find me a ride back to the dealership. I appreciate her kindness & attention to detail. I will make sure I return & ask for her when I'm in need of service.
I was impressed with the efficiency & positive attitude we received on our last visit at Hartford Toyota. That being said, I was not disappointed this time when I brought our Avalon in for service. Oil change with a vacuum & wash in record time. Thanks to our Advisor Lisa & the team at Toyota.
Lisa was extremely excellent. I brought my vehicle in several times for a similar concern. I am happy to say that my vehicle has finally been repaired. I had told the factory rep. that my vehicle had a problem & it did.
Alex Hodges's, my service representative at Hartford Connecticut, is a young man with old school values. He is kind, patient knowledgeable and helpful. Always. I am a regular service customer at this dealership and I drive past another dealership to have my car serviced at Hartford Toyota. The reason I do that is because Alex and many of his colleagues know how to take care of customers. Please give him a raise.
Thank you for getting my Sienna in at the last minute. We were there for an oil change & ended up getting a recall taken care of as well. Everyone was very friendly & helpful. Thank you Lisa & the Hartford Toyota team. We will be back.
Thank you for taking the time to share your experience with Hartford Toyota. We appreciate your five star rating. Helping to convenience our customers is one of our goals here. Hope to see you back for service soon!-Best regards from our team here at Hartford Toyota.