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Hartford Toyota - Service Center

4.6

93 Lifetime Service Reviews

135 West Service Road, Hartford, Connecticut 06120

93 Reviews of Hartford Toyota - Service Center

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January 01, 2018

"Worst service, unfriendly staff, waste of my time"

- Onlythebest

Didn't get the scheduled service. Apparently, people i spoke on the phone had no idea what they were talking about according to the one of the service person who was very rude and unfriendly. Hope they get their staff trained, at least, they should know what they are talking about and basic customer service skills.

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Recommend Dealer
No
Employees Worked With
Steven Elliot
December 13, 2017

"First service"

- Vaughan

Had my first service experience. Arrived for my 11:00 appt, met Stephen Eliot my service advisor and he checked me in gave me my loaner and called me when my car was ready. Very clean facility, treated well and vehicle was ready as planned. Good service!

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Recommend Dealer
Yes
Employees Worked With
Stephen Eliot
November 28, 2017

"Excellent customer service"

- Terrilu

Lisa Taylor gave me excellent service when I brought my vehicle in for the recall. She provided me wirh a loaner vehicle. She was easy to talk to and very helpful.

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 28, 2017

"Thank You Lisa"

- Clevbrown

I was disappointed to hear that Service Advisor Shaun had left Hartford Toyota. I did appreciate working with Lisa and want to Thank her for going out of her way to find me a ride back to the dealership. I appreciate her kindness & attention to detail. I will make sure I return & ask for her when I'm in need of service.

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shaun Negron
November 25, 2017

"Great people"

- Ej

I was impressed with the efficiency & positive attitude we received on our last visit at Hartford Toyota. That being said, I was not disappointed this time when I brought our Avalon in for service. Oil change with a vacuum & wash in record time. Thanks to our Advisor Lisa & the team at Toyota.

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 17, 2017

"Very helpful & nice"

- Evelyn

She was extremely helpful and knowledgeable with my Tacoma. I recommend this place to everyone I know. Best place around. Thank u Ms Lisa Taylor

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 09, 2017

"Excellent "

- Blue7266

Lisa was extremely excellent. I brought my vehicle in several times for a similar concern. I am happy to say that my vehicle has finally been repaired. I had told the factory rep. that my vehicle had a problem & it did.

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2017

"The Best"

- msobin

Alex Hodges's, my service representative at Hartford Connecticut, is a young man with old school values. He is kind, patient knowledgeable and helpful. Always. I am a regular service customer at this dealership and I drive past another dealership to have my car serviced at Hartford Toyota. The reason I do that is because Alex and many of his colleagues know how to take care of customers. Please give him a raise.

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Recommend Dealer
Yes
Employees Worked With
Alex Hodges
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 27, 2017

"Service With A Smile"

- Coop

Thank you for getting my Sienna in at the last minute. We were there for an oil change & ended up getting a recall taken care of as well. Everyone was very friendly & helpful. Thank you Lisa & the Hartford Toyota team. We will be back.

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Recommend Dealer
Yes
Employees Worked With
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Mumtaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shaun Negron
Nov 06, 2017 -

Hartford Toyota responded

Thank you for taking the time to share your experience with Hartford Toyota. We appreciate your five star rating. Helping to convenience our customers is one of our goals here. Hope to see you back for service soon!-Best regards from our team here at Hartford Toyota.

October 25, 2017

"Excellent Service"

- Avitale309

I recieved excellent service from a woman named Lisa. She was knowledgeable, kind and put me at ease. I highly recommend bringing ur car for service here. Cassandra was very good and helpful too.

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Recommend Dealer
Yes
Employees Worked With
Cassandra Nimro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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