I was given some really great customer service on March 1, 2018 at Hartford Toyota by Advisor Lisa E. Taylor.
Lisa took the time to give me a written quote on a front axel job, that I needed replaced on my Toyota 4 Runner.
I mentioned to her the axel was replaced a few years ago at another Toyota dealership in the area. She advised me to call them back first to make sure there wasn't a lifetime warranty on the part.
She didn't want to have me pay for a part that was possibly under a Life Time Warranty.
After finding out the part was not guaranteed for life I made my appointment that same day.
Lisa was quick to get make sure I would have transportation back to work and set me up with a loaner that was ready as soon as I arrived on the following Thursday.
Lisa is very contentious and everything we talked about went exactly as she planned. She even went as far as ordering the part so when I arrived, they could start the job.
I was so satisfied as a customer I made another appointment with Lisa when I picked up my truck that afternoon. Lisa again quoted me for a timing belt replacement, job that I have been putting off.
I plan on using Hartford Toyota to service my 4 runner going forward. Thank you Lisa Taylor !!