Update: I wanted to write an update to my previous review. I was contacted by the business, and we had a very nice conversation about my buying experience. In a world were it seems so few businesses take time to follow-up with unsatisfied customers, I was pleasantly surprised that the folks at this business were willing to go the extra mile and ask how things could have gone better. I realize that it is not easy or fun to talk to complaining customers, so this reach-out meant a lot to me. In the end, I believe that we had a simple miscommunication, and we came to what I believe was a fair resolution. I am more than happy with the end result.
So, I just wanted to thank the folks at Hastings Chrysler Center again for reaching out to work with me on a resolution.
Original Review: I was underwhelmed with my buying experience here. I had been in touch with the dealer days before I was able to come in to inquire about a specific vehicle and a date to come take a look at it. When I did arrive, the vehicle's battery was dead, and it took a significant amount of time to get the vehicle running for a test drive (I also couldn't look at the vehicle much when I arrived since having the doors open just drained what little charge was in the battery). I was able to test drive another vehicle of the same make while I was waiting, but you really want to test drive the vehicle that you are interested in. Overall, this just made the process longer than it needed to be if the battery had just been charged the prior day (since they knew I was coming in).
I am also upset by the negotiation process that occurred for the vehicle. At worst, this process was completely unethical; at best, there was poor dealer communication and poor transparency through the process. I went through the typical back and forth of negotiations over the vehicle I was interested in and my trade-in. I eventually signed off on a deal that I was comfortable with. At some point, the sales staff informed me that my trade-in had some hail damage, but it sounded like they would still be able to give me the price for my trade-in that was documented on our "deal sheet" that I had signed and that the deal would be honored. Apparently, the dealer believes that the conversation went differently and that they had stated that they wouldn't be able to honor the proposed deal that I had previously signed. I was never asked to sign anything documenting that they couldn't honor our original deal (which they had asked me to sign), nor was a new "deal sheet" presented for my review and approval. In effect, our written understanding never changed, so I was under the understanding that the previously discussed deal (which, again, I signed) was still good. I actually felt good at this point, as I thought the dealer was going out of its way to honor the previous understanding, even if some additional issues were discovered with my trade-in.
I unfortunately didn't realize that the sales paperwork I signed contained different pricing than than the price I had originally signed off on until I went home and reviewed my paperwork (since the numbers used on the sales paperwork contained a significant amount of "noise" due to various incentives, discounts, etc. that were not itemized on the previous "deal sheet" that I had previously signed). When I went back to the dealership, I was pretty much told that our deal was as agreed and that I must have misunderstood the deal presented to me (even though the written "deal sheet" in their folder still contained the deal that I had originally signed-off on).
By that time the deal was done, I had signed off on the purchase officially, I had handed over my title to the trade-in, I had to get to another function, and the dealer didn't seem willing to work on a solution that we may have been agreeable to, even if different than what was clearly written on the proposed deal that I had signed. At this point, I seriously wish I had chosen a different dealer.
My advice at this dealership would be to ensure that you are actually getting the deal that you think you are agreeing to; based upon my experience, it seems to be all too easy to walk out of here with emptier pockets than you think you are.