Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Cadillac of Joliet
Joliet, IL
254 Reviews
We are here to help in any way we can with your automotive finance, purchase and service needs. Let us know if you have questions regarding a new or used vehicle, financing, or about any of the services we provide.
We are proud to be your choice new and used car dealer serving the Tinley Park, Naperville, and Morris area and look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 254 reviews
March 17, 2017
Best salesperson Nik Fischer goes above and beyond to make sure that the customer is happy. Months after I purchased my car he remembered me, helped me with a service Nik Fischer goes above and beyond to make sure that the customer is happy. Months after I purchased my car he remembered me, helped me with a service issue and made certain that everything was completed in a timely manner. I can't thank him enough for his attention to detail. Sincerely, Phyllis Carstensen More
by pcarstensen1
Employees Worked With
Nik Fischer
Helpful March 08, 2017
Engine "ate itself" Engine light went on in my 2010 Cadillac SRX with 60,500 miles, have extended warranty. They fixed timing chain. Less than 4 weeks later engine maki Engine light went on in my 2010 Cadillac SRX with 60,500 miles, have extended warranty. They fixed timing chain. Less than 4 weeks later engine making horrible knocking noise and died. Dealer called, said engine "ate itself" and they were going to give me a whole new engine. 3 weeks later (after no word) they are now going to rebuild my engine, not replace it. Oops, someone goofed up. At least they gave me a loaner, a Chevy Malibu, though they had no record of it because they offered me a loaner again just last week! Better business bureau will be hearing from me as well as facebook campaign. Stay away! Still don't have vehicle back! More
by Leanne19263
Employees Worked With
Mason
February 13, 2017
Bad purchase experience Will some up my experience. Salesman provided wrong information about the vehicle. After I purchased a Cadillac I found that the info provided was i Will some up my experience. Salesman provided wrong information about the vehicle. After I purchased a Cadillac I found that the info provided was incorrect. (I should have checked prior to purchase). Was told by the Cadillac saleslady it was a Hawk Chevy salesman that sold me a Cadillac and the Customer Experience rep said he does sell Cadillac's?????? and now I'm stuck without an option I was told it had. Dealer was all concerned I was unhappy and customer experience rep was telling me they were doing all to make it right. In the end nothing was done and again I'm stuck. Sales crew was pleasant during purchase but all dealerships are, they're taking your money. Called salesman to ask a question about something completely unrelated. After leaving 3 messages throughout four days, I finally called the sales manager to explain. The salesman then called me back. After only a month, I had to bring the car in for service. There service department is fine. I was leary about GM after a bad experience years ago and have had foreign ever since. Well shame on me. It is disappointing that Cadillac skimps on options in the first place as it should be represented properly. There's other contradicting information that I received as well. I will never again use any Hawk dealerships or buy GM again. You can buy other makes with more options for half the price. Choose your dealership and vehicle make wisely. Also looks like the reviews on their website are controlled by them. It seems after about 25 good reviews they throw in a bad one. Don't be fooled if this is the case. Update 2-28 I also got the Cadillac Regional Sales Manager involved in this and after they investigated they informed me there was nothing they could do and that they were sorry. Folks, it doesn't get any better than this. You are misinformed by the Hawk salesman and end up not getting something you were told you were buying and then you get a "we're sorry". Not only from the independent dealership but Cadillac also. Stand clear of Hawk dealerships and GM. More
by John R
Employees Worked With
Brandon, Mindy, Gianna
January 02, 2017
Best Service Ever We have had the best service ever. Our car has never ran so good. Terrific work. Would highly recommend. We were given rental car for entire time. Mik We have had the best service ever. Our car has never ran so good. Terrific work. Would highly recommend. We were given rental car for entire time. Mike and Mason were awesome in keeping us informed of problem. We will certainly buy our next car here. Thank you so much for making this a pleasant experience. Happy New Year. Marsha and Jim McTee. More
by Marsha123
Employees Worked With
Mike and Mason
June 27, 2014
Awesome Jorge do the awesome job to set up an appointment and on time to service my car. I will always go there for the service. Jorge do the awesome job to set up an appointment and on time to service my car. I will always go there for the service. More
by walt47ski
Employees Worked With
Jorge Carranza
May 30, 2014
Happy customer. You can't find better service for your Cadillac than Bill Jacobs in Joliet. When it is time for a new Cadillac, I won't look anywhere but Bill Jacobs You can't find better service for your Cadillac than Bill Jacobs in Joliet. When it is time for a new Cadillac, I won't look anywhere but Bill Jacobs. More
by TammyM815
Employees Worked With
service department
July 15, 2013
Purchased a new Cadillac SRX, experience was generally typical of most any dealership with putting a deal together. Ran into a snafu with trade in offer after the fact but problem was addressed and we typical of most any dealership with putting a deal together. Ran into a snafu with trade in offer after the fact but problem was addressed and we are reasonably happy with how were compensated. More
by pstepka
Employees Worked With
Jeff
May 17, 2013
We just purchased our fourth vehicle from James Wolff - and we live 7 miles from a Cadillac dealership in Schaumburg. Why drive 50+ miles to buy a car? Because of James! He is great to work with - knowledg and we live 7 miles from a Cadillac dealership in Schaumburg. Why drive 50+ miles to buy a car? Because of James! He is great to work with - knowledgable, friendly, easy-going and honest. No pressure, no games. Just a really great guy at a great dealership. Take a drive and see James - you'll be glad you did!! More
by b30bxm1
Employees Worked With
James Wolff
April 21, 2013
This makes our 6th purchase with James Wolff. I never thought a Cadillac could be so affordable.He has always provided us with great customer service along with Greg Cantu. My husband and myself enjoy th thought a Cadillac could be so affordable.He has always provided us with great customer service along with Greg Cantu. My husband and myself enjoy the purchasing process, because James and Greg are so friendly and really do care about what "we" need to be comfortable with a purchase. During this purchase James and Greg went above and beyond to help make this vehicle a reality for me. Now I am driving a brand new Cadillac ATS and I'm not even 30 years old yet!! Plus, the IPad and free maintenance for 4 years made the deal even sweeter. We will be back in the future and definately will refer our family and friends to James and Greg. Thank you both for your professionalism and friendliness! Sincerely, Chris and Nicole N. More
by CNcadillac6
Employees Worked With
James Wolff
