Hawk Cadillac of Joliet

Brought in my 2008 CTS to have a new keyfob purchased in the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open d the parts department programmed. Also, I had the dealer mechanic check the rear door locks as they sometimes to not unlock when selecting the open door button. The only complaint that I have is that when the new keyfob was ordered, I assumed that the keyfob would be like the original full keyfob. Unfortunately for me, the keyfob that came with the car in 2008 is at our Florida condo and I cannot clip the keyfob to my key ring until we get to Florida this winter. I do not recall if the parts clerk told me that the partial keyfob was the part that I ordered or if I was ordering a full keyfob with a blank key in the keyfob. For $240.00 plus $110.00 for programming charge, I expected that I was getting a complete keyfob. The keyfob was ordered, as it was not in the parts department inventory. It took about 7+ days for the part to be available. More

Ahmed was my sales person. Very friendly young man and knowledgeable. Brian is his manager. They both were helpful in the purchase. Buying a car is painful, know matter what. I Very friendly young man and knowledgeable. Brian is his manager. They both were helpful in the purchase. Buying a car is painful, know matter what. I'm a nervous person, and they put up with me. More

Service appointment was on time & fast quality service. Rep was knowledgeable & answered all my questions. Rep was knowledgeable & answered all my questions. More

Good service in time promised. Very clean premises. Staff were very cordial. Will uses Hawk for service on my vehicle when relocated permanently. Very clean premises. Staff were very cordial. Will uses Hawk for service on my vehicle when relocated permanently. More

I reluctantly answered yes, that i would recommend. My vehicle is not fixed. It’s been in 4xs in June/July. My vehicle is not fixed. It’s been in 4xs in June/July. More

Everything went well as usual. The only issue was the wait time. Came in for a oil change and tire rotation. I did have an appointment for this service. It was over 2 hours before The only issue was the wait time. Came in for a oil change and tire rotation. I did have an appointment for this service. It was over 2 hours before the service was complete which I thought was excessive. More

We have 4 cars and we always have great service when we take our cars to Hawk. take our cars to Hawk. More

Awesome! Shout out to Gary and Alex especially!! Very welcoming and accommodating to customers! Asked great questions Shout out to Gary and Alex especially!! Very welcoming and accommodating to customers! Asked great questions More

The service is horrible. My car was there for a day and a half no call back. I had to call to see what was going on with my care. The next time I buy a car or need service it My car was there for a day and a half no call back. I had to call to see what was going on with my care. The next time I buy a car or need service it's not going to be at Hawk Cadilac. I liked the service better when it was Bill Jacobs. Also, the mechanic had footprints all over my light tan doors. More

They took care of everything I needed and in a timely manner. Very good service. manner. Very good service. More