Hawk Chrysler Dodge Jeep Ram - Service Center

Reliable and friendly service, as usual. Only needed oil change this time, but no complaints. Only needed oil change this time, but no complaints. More

Great service department. Shoutout to Brandon and Javier for their exceptional help with servicing our Jeep and now Durango Shoutout to Brandon and Javier for their exceptional help with servicing our Jeep and now Durango More

I want to say the original service rep I spoke with, Lukasz, was good. I brought my 2019 Chrysler 309 in for an airbag recall. They broke every mounting screw holding the airbag inflators in. They had t Lukasz, was good. I brought my 2019 Chrysler 309 in for an airbag recall. They broke every mounting screw holding the airbag inflators in. They had to drill out the broken screws and re-tap the holes to complete the job. What should have taken 1 day took 2. Afterwards, a service rep, Alberto, sent me a text message asking me to complete a survey in exchange for a free oil change or a free tank of gas. After reporting to him that I completed the survey he told me I did not qualify for the oil change or tank of gas because I did not give them all 10s! Essentially, he tried bribing me for a good review. More

I love coming to Hawk for all my automotive needs! The staff is so friendly and I always get my vehicle back better than ever and on time! The staff is so friendly and I always get my vehicle back better than ever and on time! More

It’s always a great experience when I take my vehicle to Hawk dealership in forest park . I will always come back Hawk dealership in forest park . I will always come back More

Frequent Service! !!! Great customer service out in a timely manner fixed everything at a reasonable time !!! Great customer service out in a timely manner fixed everything at a reasonable time More

great customer service ! !! car was done earlier then promised car looked great all washed up and clean !! car was done earlier then promised car looked great all washed up and clean More

The Service was excellent & they’re very knowledgeable about everything they do! I’d recommend them to anyone! about everything they do! I’d recommend them to anyone! More

If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical fail ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 for an initial inspection and $100 for two days of rental car fees because they didn’t look at it until the second day after making an appointment, I was told they couldn’t “diagnose the problem” even though several codes were revealed and I provided them with well documented TSB notes directly from Jeep, but they needed 5-6 more hours or $1,100 to just diagnose it. Not repair it—diagnose it. So I was forced to pay a $300 bill to get my Jeep back and left with nothing but a printout stating they need more time to diagnose what other dealerships would consider an easy to find and diagnose problem. So I called a Jeep buddy who had a similar problem and swapped out the defective sensor in 25 seconds (not exaggerating, plug and play, click, click) with his aftermarket part that I guess most pre-2024 Rubicon owners have purchased from Z automotive and everything now works like new (see 4-500 videos on YouTube as well). So, if you value your time, your wallet, or your sanity—take your Jeep anywhere else but Hawk Automotive. The customer service was terrible and their inability to diagnose a well documented problem borders between incompetence or scamming you out of money. More

Brought my vehicle in for service and had a fantastic experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated through experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated throughout the process. Job well done, Brandon! The entire staff was friendly and welcoming, and the service team took great care of my vehicle. Everything was handled smoothly and efficiently. Highly recommend! top-notch customer service all around! More