Roger Esparaza

I wanted to share a quick recommendation based on my experience: please do not buy a vehicle from Hawk Chrysler Dodge Jeep in Forest Park. Don’t say I didn’t warn you. I am writing to formally share experience: please do not buy a vehicle from Hawk Chrysler Dodge Jeep in Forest Park. Don’t say I didn’t warn you. I am writing to formally share my feedback regarding my experience with your dealership following my purchase of a Jeep Wrangler on February 7th, 2026. Before I even left the lot, the check engine light came on. Although service cleared the code initially, it reappeared during my one-hour drive home. I had to drive an hour back to the dealership, and the experience quickly became frustrating. Over the course of the seven month process they refused to reimburse me, I reached out to salesman Tim, former Used Car Sales Manager Peter, Sales Manager Jose, General Manager Jim, and even attempted to contact the owner via emails and phone calls. Unfortunately, I experienced very unprofessional conduct and poor customer service from management, feeling as though I was being blamed for these issues. The one notable exception to this experience was Roger, my service adviser. Roger demonstrated outstanding customer service, patience, and dedication. He went above and beyond his duties to ensure my vehicle was properly taken care of when higher management refused to assist. I want to ensure Roger receives the recognition he deserves for his hard work, and to bring the serious communication and service issues among the management team to your attention. I made a promise to Roger, and as long as he keeps me updated, I'm giving him a chance to fix my Jeep. After seven long months of headaches and zero response or apologies from higher management, Roger pulled through and kept his word. I’m still waiting for a formal apology from management. More

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thank you Horacio for helping me get in to a new jeep compass and the rest if the team compass and the rest if the team More

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great customer service ! !! car was done earlier then promised car looked great all washed up and clean !! car was done earlier then promised car looked great all washed up and clean More

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Great service I definitely recommend they fix my car just on time costumers service is really good too on time costumers service is really good too More

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U come in for service they get u in a defensive ot no problem professionals problem professionals More

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They're very professional. Took their time answering any questions I had. Service was fast. Took their time answering any questions I had. Service was fast. More

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My Service Advisor was on top of his game wish making sure I was able to get my vehicle repaired in a timely fashion. Definitely will continue utilizing Hawk for all my vehicle repair needs. Thank you sure I was able to get my vehicle repaired in a timely fashion. Definitely will continue utilizing Hawk for all my vehicle repair needs. Thank you Brandon and staff, you guys are great to work with. I definitely trust coming to Hawk! Would recommend them hands down. More

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Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on was very helpful and respectful and very clear on what's going on More

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Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively looking for an attorney so I can file a lawsuit in small claims court. I felt I got scammed in the worst way. This place needs to be investigated More

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Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! recommend others to go there Fabulous !! More

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