Hawk Ford of Carol Stream

Replace rear brakes Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was pro Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable. More

A great experience If you shop for a car at Joe Cotton, ask for Jason, a great young man who will work to get you the best possible deal. You wont be disappointed. D If you shop for a car at Joe Cotton, ask for Jason, a great young man who will work to get you the best possible deal. You wont be disappointed. Doc More

Very pleasant experience I purchased a 2018 Kia Optima Sept. 6th. My salesman Ken was low pressure and made the day one of the best car shopping experiences I've had. Mike, I purchased a 2018 Kia Optima Sept. 6th. My salesman Ken was low pressure and made the day one of the best car shopping experiences I've had. Mike, the finance manager was equally easy to deal with. There wasn't any hard sell for add-ons. I was in and out in about 2 hours with a great car and the feeling we both got a good deal. I highly recommend Joe Cotton and Ken and Mike. More

Excellent, Zack was extremely kind and helpful. I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my s I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my servicing through your dealership as well. Each and every time my experience with you has been excellent. This last time was a little more memorable because Larry Roncolli the sales person I have dealt with on both occasions recognized me while I was waiting for my wife to pick me and was nice enough to come and talk with me for about ten minutes. Actually, I was flattered that he recognized and that he would take the time to come and talk. Larry was also very helpful in each of my experiences and I made it a point to ask for him when I was going to make my second purchase. I also bought my wife a used 2017 Escape and she too loves her car and the experiences she has had during her servicing experiences. Thank you and I really do want everyone that reads this how great and fantastic my experience has been with your dealership. Thank You, Rick Mackert. 9/12/19 More

The service department found the problem and fixed it. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. More

No hassle buying experience I went to Joe Cotton Ford to buy a 2019 Ford Edge because I liked the way they treated me when I bought a new Mustang last year. They really do treat I went to Joe Cotton Ford to buy a 2019 Ford Edge because I liked the way they treated me when I bought a new Mustang last year. They really do treat you right like no other dealer I've ever dealt with before. Salesman Jason Conn truly cares about the customer, finding the exact car I wanted through dealer trade. I used to dread car buying in the past from other dealerships but I don't at Cotton Ford. More

Great service I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the car back in a few days and it's now good for a few more years. This is a problem ford had but did not issue a recall so it cost me $2,200.00. Everything Joe Cotton Ford did was super. I am just disappointed that Ford knowing they had the problem did not do a better job of taking care of there customers. More

Warranty Work The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset t The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset to me while the work was being performed More

Over all excellent!!!!!! Thanks for all the help cris your great helping out your deserve a raise for helping me out you save me 120 dis that I did not heve god is good thanks Thanks for all the help cris your great helping out your deserve a raise for helping me out you save me 120 dis that I did not heve god is good thanks again cris. More