Hawk Ford of St. Charles - Service Center

I made the appointment and got in immediately for a oil change, tire rotation and a diagnosis about a possible problem. I was out the door in less than 2 hours. change, tire rotation and a diagnosis about a possible problem. I was out the door in less than 2 hours. More

Unfortunately the service mechanic back my truck into the overhead doors upon completion of my trucks oil change. Dealer did see to repairs but the inconvenience could have been avoided. overhead doors upon completion of my trucks oil change. Dealer did see to repairs but the inconvenience could have been avoided. More

There were 5 people in front of me but the hawk personnel made it a quick wait. They were very pleasant and courteous. made it a quick wait. They were very pleasant and courteous. More

Steve Staub professionally represented Hawk Ford dealership and the excellent service done to restore my 2010 Ford Fusion to its best condition. I’m glad I chose to have my damaged car towed 20 mile dealership and the excellent service done to restore my 2010 Ford Fusion to its best condition. I’m glad I chose to have my damaged car towed 20 miles to my dealer Hawk Ford for extensive service work. Steve expertly managed the ordering of wheel parts and tire replacements with great success. He called me at home each day to update on delivery and inspections in preparation for the vital work to be done for getting my car safely mobile again. It was much appreciated to receive Steve’s considerable expertise as he answered my questions, advised about the damage to be repaired, checked various dealers and followed ordering protocol, kept me informed at the highest level of customer communications. As I live far beyond easy walking distance, Steve arranged for his associate Wayne to safely pick me up from home and bring me to Hawk Ford upon completing the car repairs. Thank you, Steve!! Many thanks for your courtesy, Wayne!! I’m thankful to have my Ford Fusion back in great shape!!!!! More

Steve at Hawk Ford provided me with great customer service & made sure I was 100% satisfied with the work being done. Don’t hesitate to do business here! service & made sure I was 100% satisfied with the work being done. Don’t hesitate to do business here! More

Looked at my car in a timely manner, and spoke with me in detail about delays regarding required parts. Worked with me to repair what could be done at that point and has kept me in the loop about ETA for re detail about delays regarding required parts. Worked with me to repair what could be done at that point and has kept me in the loop about ETA for remaining parts that were ordered. I understood what was broken, why it needed replacing, and was treated well the entire time. They even went above and beyond to take me back to work when I dropped off the car. More

Really great service and everything went well and fast. communication was great really nice people. communication was great really nice people. More

Steve Staub, service manager did a great job getting my requests handled. I was in and out of the service department quickly and was very satisfied. requests handled. I was in and out of the service department quickly and was very satisfied. More

The front desk and the mechanical team in the back did an excellent job with my vehicle. The facilities are tremendous, and the service is excellent. 5-stars. Sales rep stopped by to say hello. excellent job with my vehicle. The facilities are tremendous, and the service is excellent. 5-stars. Sales rep stopped by to say hello. More