Hawk Ford of St. Charles - Service Center

Very clean waiting area for the quick service. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. More

Got my replacement parts for drivers window within two days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly More

Took my 2020 Ford Escape in for an oil change,and a transmission flush. They were short on staff but took care of my needs in a reasonable time. transmission flush. They were short on staff but took care of my needs in a reasonable time. More

Great Service. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Would have been nice if they would have just taken a few mins to get the information from the parts dept so I didn't have to do the leg work. Not the dealerships or service departments fault that the lug key is missing, but from a service perspective they missed an opportunity to go above and beyond needed for me to give them the 5th star. More

Very professional, highly competent. Proactive trusted advisors is how I would describe Hawk Ford service. Proactive trusted advisors is how I would describe Hawk Ford service. More

Stopped in for a oil change on my Ford Edge. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. More

I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More

Every year, I take my RV for PM service and they always do a great job. Very professional staff and quality service. do a great job. Very professional staff and quality service. More

I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More