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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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January 26, 2022

Fast and convenient service. Glad to be a customer and would recommend to my family and friends More

by TISHANN5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
January 26, 2022

Always more than satisfied with the service. They are efficient, timely and very good at communicating. Steve Staub is the best. More

by Happy Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

From the minute we bought our truck this summer the experiences have been 110% great! More

by RRAFAEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
January 20, 2022

Brought my Escape in for new tires, to fix the rear sensor, and an oil change. Took a little longer than anticipated, but we were able to make due with one car. Everyone was friendly and the estimates More

by ANDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
January 20, 2022

Everyone has been patient, friendly and competent . Repairs were done on time and within quoted budget More

by myraleg
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
January 19, 2022

Qiucklane is quick! Friendly service. Liked the new sunbit option to pay. Will go back again. More

by FATKATKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikko Ponce
Feb 08, 2022 -

Hawk Ford of St. Charles responded

Thank you for the review! It's great to know that you had such a great experience in our Quick Lane and the new Sunbit payment option worked out for you! We look forward to seeing you again for future service needs.

January 19, 2022

It was easy to book the appointment. It was a fast in and out. The car was ready when they promised. Even though factory recalls are annoying they made the process smooth. Everyone is very professional and More

by Bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2022

very helpful when asked a dealer related service question. My car is checked over. When I get the tires rotated the techs look at the condition of the brakes and fluids checked and topped off. More

by IE12B7E07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
January 19, 2022

Very Nice Service department. People are Very Good at what they do. From walking in to the service to Paying the Bill More

by Cbrown650
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t Remember see was A Women
January 17, 2022

I was very pleasantly surprised. After being told my truck could not go through the quick Lane for an oil change. I had to make an appointment at the truck service center. I contacted them and they tol More

by lorax1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Feb 05, 2022 -

Hawk Ford of St. Charles responded

Thank you for the review and feedback. It's great to hear that we were able to take care of you in a timely fashion! Please come back and see us again for future service needs!

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