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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,886 Reviews
Call Service Center (630) 384-9905

1,886 Reviews of Hawk Ford of St. Charles - Service Center

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November 17, 2021

I use Hawk Ford for all maintenance on my Fords. Fast service I can depend on. I like the fact that they use genuine Ford parts. Also, I like the new facility. More

by PMORRIS692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
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Nov 17, 2021 -

Hawk Ford of St. Charles responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

November 16, 2021

The service Department staff were professional with the right touch of friendliness, Time to have vehicle was misunderstood but overall everything added up just right! More

by JWESTPHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Report | Print
Nov 17, 2021 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

November 15, 2021

It is great, I just have to wait a long time, but besides that very happy More

by Ray Hollenbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you and take care!

November 15, 2021

Always professional , always on time and up to date on progress . Have told everyone about the great service More

by TENNIS_TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Report | Print
Nov 15, 2021 -

Hawk Ford of St. Charles responded

We appreciate your recommendation of our dealership! Our Staff works hard to go the extra-mile for our valued guests. Please let us know if there is ever anything else we can do for you! Take care!

November 15, 2021

Quick Lane service at Hawk Ford St. Charles has always been courteous and convenient. Unlike many dealers I never suspect I am being unnecessarily up-sold, and the prices seem reasonable. More

by whmiller32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch his name
Report | Print
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for such positive feedback. Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 15, 2021

Have used Quick Lane for many years. I like the new location. Very comfortable and appropriate spacing is appreciated. Wait time for oil change was good. Technician informed me that my rear brakes need More

by SWATK
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Thanks again for your business! Take care!

November 12, 2021

Technician was very helpful with service, was taken care of in a timely fashion. Really appreciated the good service. More

by BILLEE810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Scott Cheperka
Report | Print
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you were taken care of within our service department. Please come back and see us for future service needs!

November 12, 2021

1st time at new express oil change, didn't realize you should make appt so waited for sometime. More

by BON5MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! While appointments are not required at our Quick Lane, they do help with length of time to complete service. We hope to see you again for future service needs @ Hawk Ford in St. Charles!

November 11, 2021

Quick and efficient service every time. Would recommend Hawk Ford to all of my friends More

by ERIN.BROWN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Johansmeier
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Erin, thank you for the review and recommendation! Come see us again for future vehicle sales & service needs!

November 11, 2021

Excellent communications. Work was performed on time and in a timely manor. The appointment was for 230pm and the work started at 231 pm. Great job. Friendly people. Would recommend to anyone. More

by POLSKI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lane team
Report | Print
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review and recommendation! Glad to hear our communication from our Quick Lane team met your expectations and that the work was complete in a timely manner. Please come back and see us again for future vehicle sales & service needs!

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