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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,886 Reviews
Call Service Center (630) 384-9905

1,886 Reviews of Hawk Ford of St. Charles - Service Center

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November 11, 2021

Very knowledgeable and courteous staff. It is a pleasure to know my Ford Edge is maintained by a professional staff! More

by GDABEL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear about your positive experience with Steve in Service! Please continue to bring your Edge in for future vehicle service needs.

November 10, 2021

I needed to take my truck in to have the PCM software updated. I was in and out in less then 30 minutes with the service comleted and the truck washed. I've always had great service at Hawk which is why More

by GM62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear that your service was completed in a timely manner! Please continue to see us for future vehicle service needs.

November 09, 2021

Had to leave my vehicle due to wait time for out of stock parts. Service advisor was prompt in keeping me informed on the status. More

by irelandk4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review & feedback. So glad to hear that you were kept informed of your vehicle status while it was in our service department. We appreciate your business & hope you come back and see us again for future vehicle service needs.

November 08, 2021

H h h h h h h h j j h j unknown. In. Bmmb More

by tkarr28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2021

I was in early and was immediately taken care of. Very pleasant people at quick lube. More

by JSMATENKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear your experience in our Quick Lane was pleasant. We hope to see you again for future service needs!

November 05, 2021

Steve in service is great. Always easy to get a hold of and super honest! More

by MKN8632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review, Steve is great! Glad you had a positive experience in our service department. Come back and see us again!

November 05, 2021

Got the work done on price and before time. No inconvenience to us at all. More

by DAWLEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Scott Cheperka
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Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear the work was done efficiently. Come back and see us again!

October 28, 2021

Somewhat dysfunctional model. Brought my truck in for scheduled oil change and they sent me to Quickchange (which is a separate service center within the same building). I asked if they checked for other More

by TIM.LYNCH99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with.
Report | Print
Oct 29, 2021 -

Hawk Ford of St. Charles responded

Tim, We appreciate your honest feedback. It is important to us that we go above and beyond for all of our customers and we are more than happy to clarify any concerns you have after visiting our service department. At your earliest convenience please reach out to our Customer Relations Manager, Erin Brown, at (630) 584-1800 x.833 and we'll do our best to make things right. We hope to hear from you soon.

October 27, 2021

Great visit for scheduled maintenance. I gave only used Hawk service team for work on my 2017 Expedition. Always courteous and willing to answer any questions I have had. I would most certainly recommend H More

by KMAC195623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review & recommendation! Our number one priority is customer satisfaction - it is great to hear our team is always able to be efficient, courteous and answer your questions. We will see you again at your next visit!

October 23, 2021

Friendly and efficient customer service with a smile and done when promised definitely will be back More

by blucobra76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti, Steve Kershaw
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Great to hear that you had friendly and efficient service at Hawk Ford in St. Charles. We look forward to seeing you again!

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