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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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December 08, 2020

Had my brand new Escape I had for two weeks and I had what was thought to be a huge issue on the rear differential. Turns out the computer need to be reprogrammed. Great service! I will not shops anywhe More

by KC42168
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 06, 2020

As always, Steve and the crew at Hawk Ford got my vehcile in and completed the service quickly, and completely. I will always go to Hawk for my service needs because they always treat me spectacularly. More

by HawkFordAone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 05, 2020

Ed Spaargaren is my mechanic. Need I say more? Now you are making this annoying. I really don't have anything else to say, though this is now a waste of my time. More

by pasiener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Dec 08, 2020 -

Hawk Ford of St. Charles responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 04, 2020

All i can say is, I've never been disappointed with the service, I've received from Ford Motor Company .The Service Department has always courteous and about informative about my vehicles. More

by Greybeard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 04, 2020

I filled this out once and put in a review. Why do I keep getting this email?? I was happy I got my car in for an oil change and tire rotation. More

by wargel68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Dec 08, 2020 -

Hawk Ford of St. Charles responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 02, 2020

Great service. Helped me work thru an issue with my defective key fobs. They wore masks. I do t really have anything else to say. More

by KRISTENGEHRIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
December 01, 2020

Many thanks to Steve Staub for the great service he has given my expedition, when it comes time to get a new Ford I will be back to Hawk Ford. More

by GOLDENS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Wackerlin, Sam
Dec 03, 2020 -

Hawk Ford of St. Charles responded

Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

December 01, 2020

Hawk ford who is carrying on a great tradition, with salesman like Bill "Wild" Wackerlin, Steve Staub in-service and Sam the best mechanic. Stay safe. More

by GOLDENS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 30, 2020

Excellent service. Personable staff. I’m going to try one more service appointment. If it goes as well as this one, I found my new Ford dealer. More

by ALUZIN062
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Dec 02, 2020 -

Hawk Ford of St. Charles responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 27, 2020

great service, and helpful information about the trucks maintenance Malcor roofing always brings our trucks there for service and very honest group of guys , thank you all More

by MARCO17
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka, Steve Kershaw
Dec 01, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Thank you again for choosing Hawk Ford of St. Charles, and we hope to see you again soon! Safe travels!

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