Back

Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,869 Reviews

1,869 Reviews of Hawk Ford of St. Charles - Service Center

Sort by
October 29, 2020

Always great friendly service at reasonable prices. Timely in their work and honest about work that may or may not be needed to be done. More

by KMAC195623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Nov 05, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time out of your day to tell us about your experience. Thank you again for choosing Hawk Ford of St. Charles, and we hope to see you again soon! Safe travels!

October 29, 2020

Quick, Friendly and Accurate Service - Thanks!I Quick, Friendly and Accurate Service - Thanks! I appreciate the response time in getting me in on a walk-in basis. While it was just having a new ke More

by MNELSON7408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 28, 2020

Steve accepted my car , got back to me promptly. Fixed my car to my satisfaction. And in a timely manner. I was very happy to get my car back. And he let me know the next action to take to keep my car runnin More

by PTOSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

October 27, 2020

I trust Hawk Ford and their team. Based on my past experience with Hawk Ford I feel comfortable with their work and recommendations. Excellent and timely service. More

by LAUALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Hawk Ford of St. Charles responded

Lauali, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for choosing Hawk Ford of St. Charles as your first choice for service! Safe travels!

October 26, 2020

They did not fix the problem. We asked them to change the brake rotors because they were warped and damaged. A hawk Ford did was grind them down and slap them back on. More

by PGIESLE
Recommend Dealer
No
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Hawk Ford of St. Charles responded

Hello, we always strive to do 100% for all of our guests so we’re extremely disappointed to hear of your negative experience with us. Please reach out to our Customer Care Manager, Stephanie Yencer at 630-584-1816 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

October 22, 2020

I followed Kirk Brown here many years ago......because I trust him.....and thereby Hawk Ford. Steve and Steve in the service department have always done what is best for ME when making decisions about what More

by DIVEBRENNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Brown, Steve Kershaw
Nov 05, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time out of your day to tell us about your experience. Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Ford of St. Charles! Safe travels!

October 20, 2020

Exceptional service as usual. Thorough explanations for why and what needed to be completed. Truck is running amazing after appointment. Quality effort and excellent customer service More

by JRMYERS1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Oct 22, 2020 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 20, 2020

Very pleasant, good customer service. I did not purchase my car here and I will be coming back to have them service my vehicle! Great job!! More

by JENSEN0229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw
Oct 22, 2020 -

Hawk Ford of St. Charles responded

Jensen, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

October 19, 2020

Hawk Ford leads the way in service from start to finish. They have an intuitive online schedule system, take care of the issue and then let you know when it is done. More

by matchett.lindsay
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 19, 2020

Very satisfied with the service, and the friendly and helpful staff. Work was done on time and I am very satisfied with the total experience. More

by akobler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

...
146
...