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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,856 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,856 Reviews of Hawk Ford of St. Charles - Service Center
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September 28, 2020
Always in and out at the quicklane, Patrick and Kyle are very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more importan very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more important and what might be coming up for future maintenance needs. Never pressured into buying things I don’t need. They’re quicklane team is very trustworthy! More
by Donna H.
Verified CustomerEmployees Worked With
Kyle, Patrick Hertel
September 28, 2020
They did not replace the transmission check/refill plug after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. More
by joecrosetto
Employees Worked With
Rich
September 28, 2020
Even though I didn't buy my Ford Fusion at Hawk Ford, Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes to caring for my car. As a woman, it can be hard to know who to trust - I know I can trust Steve. And with kids and a husband who travels, dropping off and picking up cars on the other side of town can be hard - Steve makes sure I get a ride home if needed. More
by JABlock
Employees Worked With
September 25, 2020
Kirk and team were Amy. I’ve been looking for a few months and when the 2014 Silverado came up Kirk went to Joliet to pick it up so I could test drive it. Then They did a great job cleaning it up fixin months and when the 2014 Silverado came up Kirk went to Joliet to pick it up so I could test drive it. Then They did a great job cleaning it up fixing the chips great service they did a great job cleaning it up fixing the chips great service More
by JPANEK6
Employees Worked With
September 24, 2020
Hawk Ford Express Service Center is always professional, courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Ge courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Get my service done. Get out. And the work is quality I can count on. Can't complain at all and I don't hold back if there is something to complain about! Hawk is a great dealership. More
by Koonce722
Employees Worked With
Patrick Hertel
September 24, 2020
Service Dept was great. Explained what needed to be done, worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. More
by JENZAC27
Employees Worked With
September 23, 2020
The reason I keep coming back to Hawk is Steve Staub. Steve, always delivers on what he tells you. If a mistake is made Steve takes ownership of it and corrects it immediately. I hope Hawk Ford realizes Steve, always delivers on what he tells you. If a mistake is made Steve takes ownership of it and corrects it immediately. I hope Hawk Ford realizes that you're only as good as your employees. More
by JGAMBOA0
Employees Worked With
September 21, 2020
Steve was really easy to work with when scheduling and following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, an following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, and had my car back to me within 36 hours. I felt the costs were reasonable based on experiences with other dealers, and being new to the area I wasn’t comfortable bringing my car to anyone else. I will return again! More
by BECKYC31
Employees Worked With
Steve Kershaw
September 21, 2020
This was the 1st oil change on new vehicle. Steve & Zach were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. More
by LDLONG23
Employees Worked With
Patrick Hertel, Zack Innocanti
September 20, 2020
Very professional and friendly service. Thanks for the ride home & return to pick up the vehicle. The service was performed at the Quick service area. ride home & return to pick up the vehicle. The service was performed at the Quick service area. More
by K.MONTAGUE
Employees Worked With
No sure .
