Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,869 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
October 19, 2020
You can’t make an appointment for simple oil change. First come first served. I was told 45 minutes when I arrived...couldn’t leave and come back in 30-40 minutes. Had to sit and wait First come first served. I was told 45 minutes when I arrived...couldn’t leave and come back in 30-40 minutes. Had to sit and wait More
by ROD_SOWDERS
Verified CustomerEmployees Worked With
Idk
October 19, 2020
The Quick Lane service was comprehensive and expert, and my wait was less than 45 minutes. I was entirely satisfied with the quality and timeliness of Hawk's service. my wait was less than 45 minutes. I was entirely satisfied with the quality and timeliness of Hawk's service. More
by DMOR2
Employees Worked With
Scott Cheperka
October 15, 2020
Came in for an oil change & tire rotation, “The Works”. The service writer told me it would be 30 minutes before they could get it in, which was fine with me, but it was done much faster. The place doesn’t The service writer told me it would be 30 minutes before they could get it in, which was fine with me, but it was done much faster. The place doesn’t hVe near the personality it did with Rebecca and Nick in the past, but the service is still great. More
by MIKE60174
Employees Worked With
Two unnamed service writers.
October 15, 2020
Car was brought in to have a remote starter installed and was completed on time and with no operating problems. Very well satisfied with the work done and the service department. and was completed on time and with no operating problems. Very well satisfied with the work done and the service department. More
by RGEEVE
Employees Worked With
October 12, 2020
The Service Department team of Steve Kershaw and Steve Staub is second to none. Both are very accommodating and are genuinely concerned about getting your vehicle repaired right the first time. Both are Staub is second to none. Both are very accommodating and are genuinely concerned about getting your vehicle repaired right the first time. Both are courteous, knowledgeable, professional and take customer service seriously. More
by REF
October 08, 2020
Great oil change experience. Minimal wait. Wish there wasvavailible outside srating as it was a very nice day, but otherwise it was prompt service. Thank you. wasvavailible outside srating as it was a very nice day, but otherwise it was prompt service. Thank you. More
by CJDONALDSON69
Employees Worked With
quick lane
October 08, 2020
Kyle did an amazing job as always. He is professional, competent and caring. I have have 4-5 different interactions with him this year and he is tremendous. Kyle is a great ambassador to your organization competent and caring. I have have 4-5 different interactions with him this year and he is tremendous. Kyle is a great ambassador to your organization. More
by gstinsa
Employees Worked With
Kyle In Quick Lube
October 02, 2020
sales man Ken handled my problem. My battery in my two week oldF150 was defective and Ken said bring it in and he would have a car waiting for me. The appointment was on short notice and service departmen week oldF150 was defective and Ken said bring it in and he would have a car waiting for me. The appointment was on short notice and service department squeezed me in on a busy day. More
by JMICHAEL001
Employees Worked With
Patrick Hertel
