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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,868 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,868 Reviews of Hawk Ford of St. Charles - Service Center
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August 26, 2020
I bought a car a year and a half ago 2015 Ford Escape Titanium 90,000 miles on it day later shocks went bad they said they had a miscommunication with parks department and they knew the shocks were bad a Titanium 90,000 miles on it day later shocks went bad they said they had a miscommunication with parks department and they knew the shocks were bad and he sold me a car anyway then the horn went out a week later did you want to pay for it gets fixed since I had a warranty they wanted me to pay for it so end up paying half of it which I didn't like and I took it in the windshield wiper in the back broke after it went through car wash which they said it was broken before tires I got the tires I took it to the Quick Lane and they said the tires were at 4% for 30 seconds and I told the manager manager said went talk to them new manager says tires are okay he said that is why I'm so your tires so I took a Discount Tire they said used tires are bad Colt Ford Hawk Ford they said know so I had to put out another $800 for tires would not recommend Hawk Ford in st-charles More
by BASSBUDDYBOB
Verified Customer
August 25, 2020
Kyle explained what the check up would involve which was helpful. It was all done under an hour and he had my car washed too. Thank you Service Department. helpful. It was all done under an hour and he had my car washed too. Thank you Service Department. More
by HUBBARD342
Employees Worked With
Kyle
August 24, 2020
Service was great to deal with. Quick and easy at the Quick Lane. Would recommend to my friends and family. Patrick answered all my questions Quick Lane. Would recommend to my friends and family. Patrick answered all my questions More
by kb356
Employees Worked With
Other Employees :
Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
August 21, 2020
Brought both my 2004 and 2008 Grand Marquis cars in for regular maintenance. Everything was satisfactorily completed. Social distancing was also maintained in the waiting area. regular maintenance. Everything was satisfactorily completed. Social distancing was also maintained in the waiting area. More
by MEC49C
Employees Worked With
Kyle, Patrick Hertel
August 21, 2020
Patrick and Sam are the most helpful and friendly gentlemen! Great service and feedback in explaining the service my car needed! Great to have a quality service place to go gentlemen! Great service and feedback in explaining the service my car needed! Great to have a quality service place to go More
by JTMCGOWEN
Employees Worked With
Sam , Patrick Hertel
August 19, 2020
Had a recall letter, called Hawk Ford service and they scheduled me right away. Worked with me on my schedule and fixed the issue in reasonable time. Very efficient and professional. Thank you scheduled me right away. Worked with me on my schedule and fixed the issue in reasonable time. Very efficient and professional. Thank you More
by r.moll
Employees Worked With
Other Employees :
Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
August 18, 2020
I used the Quick Lane for service. Service was fast. Staff was efficient . Oil changed and filter replaced. I did have to go to the service department for the Recall Notice. I was able to get an appoint Staff was efficient . Oil changed and filter replaced. I did have to go to the service department for the Recall Notice. I was able to get an appointment in just a couple days for that work. More
by grandmajudy11
Employees Worked With
Steve Kershaw
August 17, 2020
Excellent service, Problem was very hard to find, talking with Ford they continued to work on the problem, kept me informed along the process. I have the car back with no issues. with Ford they continued to work on the problem, kept me informed along the process. I have the car back with no issues. More
by ART.GUEST
August 15, 2020
Excellent service. This job was completed faster than expected. The staff was courteous and friendly. Service member Steve was very helpful. I will bring my call for future service. expected. The staff was courteous and friendly. Service member Steve was very helpful. I will bring my call for future service. More
by wingmac12
Employees Worked With
Steve Kershaw
