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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,859 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,859 Reviews of Hawk Ford of St. Charles - Service Center
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June 12, 2020
Recall Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my on Everyone was very professional and pleasant. Finished the recall item quickly. Waiting room was clean. And, They washed my car! Thanks for being my only service department. More
by CREMEBICHON
Verified CustomerEmployees Worked With
Scott Cheperka
June 12, 2020
60,000 mile auto review and maintenance Steve Staub has always assisted me with great efficiency and concern. I can count on him to explain and detail the services required. A car is only Steve Staub has always assisted me with great efficiency and concern. I can count on him to explain and detail the services required. A car is only as good as the service department that keeps it in shape. I couldn't be more satisfied. More
by Happy Lady
Employees Worked With
June 11, 2020
Excellent service! Came in w/o an appointment and was treated like royalty. Problem was repaired and communication throughout the process could not have been better. treated like royalty. Problem was repaired and communication throughout the process could not have been better. More
by gstinsa
Employees Worked With
June 10, 2020
prompt and efficient. Service for my Ford Escape was fast and efficient. Patrick explained the work that was completed with a transmission flush that was recommended at 30, Service for my Ford Escape was fast and efficient. Patrick explained the work that was completed with a transmission flush that was recommended at 30,000 miles. More
by TJOEHALPIN
Employees Worked With
Patrick Hertel
June 05, 2020
Courteous and thorough Performed the service needed and requested. Will use Hawk for future service, warranty service and preventative maintenance. Service facility is very Performed the service needed and requested. Will use Hawk for future service, warranty service and preventative maintenance. Service facility is very clean and organized. I also used their QuickLane, which is also very good. More
by DIESELMANCRIN1
Employees Worked With
May 29, 2020
Definitely NOT happy w/Customer Service. I am a Definitely NOT happy w/ Customer Service. I am a Registered Nurse. Quoted $150 @ another place to ✅ A/C then $1,054.00 per Steve J. 😱 Definitely NOT happy w/ Customer Service. I am a Registered Nurse. Quoted $150 @ another place to ✅ A/C then $1,054.00 per Steve J. 😱 More
by Laura
Employees Worked With
Other Employees :
Steve S. or Steve J. ( the gals in the cashier were really nice where I dropped off my keys)
May 27, 2020
I can't express how much the ford team is awesome I've had some issues with my 2017 ford f150 but Steve and Steve haha are great and the mechanics are on point nice work ford team!! I appreciate your hard had some issues with my 2017 ford f150 but Steve and Steve haha are great and the mechanics are on point nice work ford team!! I appreciate your hard work More
by ANDY79
May 26, 2020
SERVICE DURING COVID 19 Everyone was very nice but I was a little concerned that there were 5 of us waiting in the small waiting area and when the family of three left no one Everyone was very nice but I was a little concerned that there were 5 of us waiting in the small waiting area and when the family of three left no one wipe down the area where they had been sitting. I was there quite a while after they left so there was plenty of time to prepare for the next customer. Makes me think that that is not protocol so wondered if where I was sitting has been cleaned prior to my arrival. More
by joycecwhite
Employees Worked With
I do not know anyones names
May 26, 2020
Typical great Quick Lane experience! Even with the new restrictions in place, my usual Saturday morning "Works" service was quick and painless. I hope they continue to send the coupons o Even with the new restrictions in place, my usual Saturday morning "Works" service was quick and painless. I hope they continue to send the coupons out. More
by TJHLAVATY
Employees Worked With
Patrick Hertel
