Hawk Ford of St. Charles - Service Center

Hawk Ford is a breath of fresh air in St Charles. Tharp are always friendly and respectful of your time while providing clear and objective guidance for your car....when requested. are always friendly and respectful of your time while providing clear and objective guidance for your car....when requested. More

Quick oil chanage Came in Saturday afternoon for a quick oil change, tire rotation and windshield wiper change. Was greeted immediately and was out the door in about a Came in Saturday afternoon for a quick oil change, tire rotation and windshield wiper change. Was greeted immediately and was out the door in about an hour. More

issue with side mirrors resolved Took my Dads Expedition in regarding electronic mirrors getting stuck when programing them. They quickly found the issue and resolved it and I also go Took my Dads Expedition in regarding electronic mirrors getting stuck when programing them. They quickly found the issue and resolved it and I also got an oil change great service, will go back for future service and would recommend this deal to friends and family More

From the time I called to obtain the work hours of the Quick Lane Service until the oil change and the rotation of the tires on my Ford, each individual was courteous, efficient, friendly, informative. I Quick Lane Service until the oil change and the rotation of the tires on my Ford, each individual was courteous, efficient, friendly, informative. I REALLY felt Hawk Ford appreciates me as a customer. More

Steve Kershaw was very nice and helpful. He asked me questions and was very thorough. I would definitely have him help me the next time. questions and was very thorough. I would definitely have him help me the next time. More

My interaction with both Steve and Amy was top-notch. Great customer service and very courteous.. I did not have to wait for answers or responses. Great customer service and very courteous.. I did not have to wait for answers or responses. More

Recall/Oil Change The service for my recall was efficient and didn't interrupt my day. I was impressed with how quickly I was in and out of the service center. The service for my recall was efficient and didn't interrupt my day. I was impressed with how quickly I was in and out of the service center. More

My request for oil change to be done at the same time as the recall repair was honored. I received very efficient service. I'm happy. the recall repair was honored. I received very efficient service. I'm happy. More

Professionalism I was experiencing an issue with the pre-collision sensor on my 2019 Ranger and drop it at Hawk Ford of St Charles for a repair. After following the s I was experiencing an issue with the pre-collision sensor on my 2019 Ranger and drop it at Hawk Ford of St Charles for a repair. After following the standard diagnostics tests and repair procedures the issue was still not fixed. Ford sent one of their field engineer to look it up but he was unable to figure out what was wrong. I was super frustrated since I was schedule to leave on a long trip and needed my truck. Finally Hawk technician was able to find the cause of the issue - the sensor was out of alignment due to a minor collision a month early. There was no visible damage to the car, not even a scratch but sure enough to affect the sensor. Steve K the service advisor at Hawk was ALWAYS ready to provide an update, and a brand new loaner car. Since the part needed to fix the issue was not available from Ford, he was able to locate the part at another dealer, expedite shipping, schedule a body shop to paint the part and get my car ready just on time. 3 days and 2000 miles later my 2019 Ranger is running perfect with all systems working as supposed to. Steve K also communicated with my insurance to make sure they have all the invoices and pictures. He NEVER raised his voice or said he was busy and have no time to talk to me. Not once even when I was rude to him over the phone b/c of my frustration with the issue. I wish all dealers employees will have the skills and professional level as Steve K. I would like to apologize to Steve K for being very inpatient and rude customer. He did all he could and even took the extra step to make sure the problem will be solver and he did an excellent job. Thank you, Paul S. More

The Works Everything went well for an oil change. The works. Needed to come back from one day to another because it was very crowded but the next time I was a Everything went well for an oil change. The works. Needed to come back from one day to another because it was very crowded but the next time I was able to leave and it was done in a couple of hours. More