Hawk Ford of St. Charles - Service Center

Airbag recall Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repe Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repeat email requests for a review. More

Warranty work Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as we Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as well and was very professional. More

Timely, polite and overall good experience. Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at th Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at the quick lane was very pleasant. More

Quick Work and Friendly Service I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. Th I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. They were able to change my oil and get me out quickly. They checked the car over and Nick went over all the results: brakes, other fluids, etc. I'll defintely be going there again. More

New key fob The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one day and the service department programed the fob the next day. More

Great as usual!!! I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always gre I get The Works. They always update me on what I may need later. Letting me know when I will need new tires. Always welcoming and polite. Always great service. More

Service department We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately We brought our Lincoln Navigator in for a servicing issue and was greeted by Tom who was exceptionally kind and gracious. Our problem was immediately addressed and repaired. Wonderful, professional people at Hawk Ford! Kim More

Great service team Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highl Tom Gabalec was friendly and helpful. The service team did a great job fixing the issue quickly and communicated with me throughout the process. Highly recommend. More

Quick service Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input al Came to service yesterday(4/29) for a recall campaign and oil change for my ‘15 GT500 Shelby Mustang. Tom, the service writer had to manually input all pertinent information about everyone’s car that morning. Being patient and focused, he steadily accommodated all waiting customers within minutes. When my turn came, all I did was to hand him my driver’s license and campaign paperwork and I just signed and left. Car originally was scheduled for a noon pick-up. Service called my wife just over 3/4 of an hour later, saying the car was ready. Picked-up car just awhile later. A job well done. More

Excellent Customer Service Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service conc Steve Staub, Service Advisor, is polite, courteous, knowledgeable, helpful, and seems genuinely interested in resolving all of my vehicle service concerns. He was diligent in calling me with updates and service issues/status. More