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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,875 Reviews
Call Service Center (630) 384-9905

1,875 Reviews of Hawk Ford of St. Charles - Service Center

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February 25, 2023

My service agent was responsive to my questions and service was completed in a reasonable timeframe. More

by DHMCCAUGHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 24, 2023

they get into the car with dirty clothes, don't put anything on the seat to protect it. I didn't like it More

by JAROSLAWVR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
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February 24, 2023

Service rep Joe was a pleasure to work with my car was worked on very professionally.. More

by jbarsotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 23, 2023

Connor was efficient, thorough, and knowledgeable. The work was done correctly and cleanly. The waiting area was comfortable. More

by MLUCATORTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Mlucatorto, thank you for taking the time to leave us your response to Connor's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

February 23, 2023

I just came in for an oil change and They were quick and responsive and friendly good people to work with More

by Jake.horrell23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Bisbikis
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi Jake, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

February 23, 2023

The service was very friendly, but the dealer did not have the part I needed, so stay tuned for details. More

by FIMMING73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Mar 08, 2023 -

Hawk Ford of St. Charles responded

Hi Fred, I understand the vehicle is repaired and we are holding for one more evening to ensure it is good to go! Tomorrow morning, Monique will call you so we can arrange pick up. If any additional concerns arise, please contact me directly at the Dealership! We appreciate your business & look forward to seeing you soon. Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

February 21, 2023

My car was serviced on time and I was kept informed as to the various options available. Joe Anderson did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to Joe outstanding customer service! We hope to be of service to you again! Take care!

February 20, 2023

The guys who handle the quick lube front desk are personable and honest with you. More

by SHT24IL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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February 19, 2023

Steve was wonderful to work with. He communicated well and had everything done at the time he promised. More

by CASTRNBRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Hawk Ford of St. Charles responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you for your business, we appreciate you as a Hawk customer! Safe travels!

February 19, 2023

Great customer service, kept me in the loop through the whole process. It was a great experience. More

by COLLEEN9871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

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