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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,861 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,861 Reviews of Hawk Ford of St. Charles - Service Center
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December 11, 2022
The staff @ Hawk Ford is AWESOME. Steve the service advisor is the nicest person and very knowledgeable, if he doesn't know he will get you the right answer the 1st time.. Steve the service advisor is the nicest person and very knowledgeable, if he doesn't know he will get you the right answer the 1st time.. More
by DHORNIK
Verified CustomerEmployees Worked With
Steve Donovan
December 09, 2022
Hawk Ford of St. Charles is a wonderful organization. We purchased our Lincoln at Hawk. We were having problems. They picked up our car and at the same time delivered Charles is a wonderful organization. We purchased our Lincoln at Hawk. We were having problems. They picked up our car and at the same time delivered a loaner. Who could ask for more. The vehicle is running great. Robert Schmidt More
by KAREN.M.SCHMIDT
Employees Worked With
Jeff Reckards, Monique Case
December 09, 2022
Fast and efficient ! ! Opened on time kept me informed about my rewards and packages I had obtained ! Thanks ! Opened on time kept me informed about my rewards and packages I had obtained ! Thanks More
by sierrachen63
Employees Worked With
Other Employees :
Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
December 09, 2022
The service for a recall was very fast. Steve also addressed and solved an issue I couldn’t get resolved at another dealership. Steve also addressed and solved an issue I couldn’t get resolved at another dealership. More
by BEHENNA
Employees Worked With
December 08, 2022
Provided good communication with what was going on with my vehicle and the expected amount of time it would take to complete. my vehicle and the expected amount of time it would take to complete. More
by scot.peters
Employees Worked With
December 07, 2022
We brought our vehicle (2020 F150) for service at Hawk Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times stating "The truck is repaired and ready for pickup." Each time the vehicle was not repaired and the issue remained. The vehicle was submitted 3 times, they replaced 5 different parts and they had the vehicle for 10 days. During one repair attempt they replaced the instrument cluster in which doing so they erased the vehicles Engine Hours/Engine Idle Hours. They did not record this information and the repair attempt failed. Instead of reinstalling the original instrument they went on to another repair attempt. The data was lost and reset to zero. Hawk Ford committed negligence and refused to give us their Insurance information for us to file a claim. The general manager has repeated attempted to purchase the vehicle but admits no fault in their actions. Hawk Ford has had poor communication in resolving the issue and damaged our vehicle rather then repairing it for us! We would NOT recommend Hawk Ford or its services to anyone. This business lacks integrity and is incompetent. More
by efoster
