Hawk Ford of St. Charles - Service Center

Great oil change always gets the job done Got my car in right away and done in 45 mins right away and done in 45 mins More

Fixed the problem fast. Great communication, the texting was easy to converse with while I was attending to other things. Great communication, the texting was easy to converse with while I was attending to other things. More

Called two days in a row several times trying to schedule with quick lane and no one would answer the phone when transferred. Very aggravating! Finally drove over to speak with someone, then was told quick with quick lane and no one would answer the phone when transferred. Very aggravating! Finally drove over to speak with someone, then was told quick lane no longer works on my vehicle when they had done it previously.Finally had to go over to the truck shop to schedule service in which they were very accommodating. More

Steve kept in contact with me as I left my car with the dealership over night and was able to fix the issue the next day. dealership over night and was able to fix the issue the next day. More

Great service! Friendly, helpful employees. Made my visit seem less and very convenient. Love Hawk Gord. Friendly, helpful employees. Made my visit seem less and very convenient. Love Hawk Gord. More

Excellent service, friendly and quick turn around time. This is the best dealership for service!! This is the best dealership for service!! More

Stopped by to see if they had time to change the oil in my Edge. Jennifer wrote up the repair order, I had a seat in the waiting room , had a donut, and was out the door in about a half hour. Great experie my Edge. Jennifer wrote up the repair order, I had a seat in the waiting room , had a donut, and was out the door in about a half hour. Great experience. This dealership has always had great employees that you can trust. More

Want to charge $200 to look at a malfunctioning backup camera on an Explorer that has 18k miles. Joke camera on an Explorer that has 18k miles. Joke More

I was greeted by this sweet young woman, told the repair would take about half an hour and that I could wait in the lounge (with the donuts and coffee). Sure enough, in half an hour she came in and told me would take about half an hour and that I could wait in the lounge (with the donuts and coffee). Sure enough, in half an hour she came in and told me the work was done. Love it. PS. I do not know the name of the woman who helped me so I am giving the rating to the first woman on your list below More

Monique was very pleasant to deal with, kept me updated on progress of all repairs. on progress of all repairs. More