Hawk Ford of St. Charles - Service Center

Great service center. get you in and out quickly. Keep doing a great job,thanks. get you in and out quickly. Keep doing a great job,thanks. More

It took almost 10 months for my Mach-e to be delivered after ordering. Hawk well advised me about what to expect during the process and everything they told me was true. The car looked great when I pick after ordering. Hawk well advised me about what to expect during the process and everything they told me was true. The car looked great when I picked it up and I couldn’t be happier with it so far. More

Everyone was great. The staff was friendly and knowledgeable. I like the service given to me. The staff was friendly and knowledgeable. I like the service given to me. More

They did s oil change and a recall I didn't even ask for. Great Great More

The service advisor Steve Staub was very helpful, friendly and efficient. He was able to schedule my recall work and a brake job in the same visit. Car was done when promised and the inside was pro friendly and efficient. He was able to schedule my recall work and a brake job in the same visit. Car was done when promised and the inside was protected and clean. The shuttle drivers were both very friendly. More

Great customer service. The vehicle was brought in and completed quickly and completely. The parts department and service adviser were both professional, knowledgeable and h The vehicle was brought in and completed quickly and completely. The parts department and service adviser were both professional, knowledgeable and helpful. More

My husband drove my car and noticed a bad bearing. Called Steve in service. Got in and out that day. Very accommodating Called Steve in service. Got in and out that day. Very accommodating More

Worst customer service I ever experienced. I would not trust the service department as they do not stand behind their work. I would not trust the service department as they do not stand behind their work. More

It was a good experience, no hassle and friendly. ghgggg ggggg gggggg ghgggg ghg hhh ghgggg ggggg gggggg ghgggg ghg hhh More

Went in with a coupon for brakes and they called and said they wouldn’t honor that coupon cost because the advertisement department made a mistake and that wasn’t the correct cost and going from $180 to $440 they wouldn’t honor that coupon cost because the advertisement department made a mistake and that wasn’t the correct cost and going from $180 to $440 was a big difference. More