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Hawk Nissan of St. Charles
St Charles, IL
63 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 63 reviews
September 13, 2021
After over two hours of going through the hassle of renegotiating my set price, management turned me away with my request. I went to their competition in neighboring Elgin. This dealership in Elgin was renegotiating my set price, management turned me away with my request. I went to their competition in neighboring Elgin. This dealership in Elgin was extremely helpful, professional and not only offered me what I had asked Hawk Nissan, but went 1.5k over what I requested. I sent a text to Hawk sales showing them the exact deal their neighboring Nissan dealership in Elgin offered. Two minutes later management from Hawk called with a very rude voicemail that said “At the end of the day i am buying the vehicle and if you found a better price the I encourage you to go with that offer”. Long story short, bad service by management and they lost a sale over it. Beware of this dealerships practices. More
by rwright
Employees Worked With
Marty Epstein, Jaysen Russell
September 03, 2021
I found a car that was on Autotrader and their website. I called and spoke with Marty and he informed me the car should not have been listed yet but was able to figure out the issue and said it was available called and spoke with Marty and he informed me the car should not have been listed yet but was able to figure out the issue and said it was available to purchase. He called to get a deposit to hold the car but the price jumped 4,000.00 dollars! He said someone miss priced it and was having IT look into it. I called back and he was supposed to get back with me after he spoke to his manager later that afternoon. It's been or a week and not one call. They put out cars on their website and Autotrader with a price but won't honor the price or even return a phone call! I have screen shots of the car listed with the VIN and the price but I guess to bad for me. Advise to deal at least return a phone call! Poor customer service and dishonest!! More
by GBM
Employees Worked With
Marty Epstein
August 29, 2021
Great dealership! Great people to work with! Benny Lucas was beyond helpful and understanding with me and Angel Aguilar was just as wonderful! LOVE my new Altima! was beyond helpful and understanding with me and Angel Aguilar was just as wonderful! LOVE my new Altima! More
by modaff143
Employees Worked With
Benny Lucas, Angel Aguilar
August 07, 2021
Great dealership! They were very helpful and friendly. My sales rep was Jaysen and he made the process of purchasing the new car very easy and quick! I am excited to drive my new Nissan! sales rep was Jaysen and he made the process of purchasing the new car very easy and quick! I am excited to drive my new Nissan! More
by Bella
Employees Worked With
Jaysen Russell
July 16, 2021
New Ownership is great! I was very pleased with the whole team from searching the internet to walking out with our car. Great people to buy a car from. So glad they took over as new management after whole team from searching the internet to walking out with our car. Great people to buy a car from. So glad they took over as new management after the past problems at this dealership. More
by Ligma45
Employees Worked With
Ernie and the Sales Manger (sorry forgot his name) were great as well. , Marty Epstein, Lena Campos, Diana Molina
June 27, 2021
I recently purchased a Nissan Sentra from Hawk St. Charles. They had the car I wanted and we quickly got to the all in price that worked for me. In addition to a good car at a good price they also got Charles. They had the car I wanted and we quickly got to the all in price that worked for me. In addition to a good car at a good price they also got me better financing than I was getting on my own AND everything happened quick and I didn’t spend all day at the dealership. Overall I give the experience 5 stars out of 5. When I need another car Hawk will be my first stop. More
by Brian R
Employees Worked With
Chris Schlegel
June 26, 2021
I line in St. Charles, Missouri and drove 6 hours in tornado warnings and severe storms to look at a Jeep. The staff was very accommodating and friendly! Diana Molina was my first contact and was excell tornado warnings and severe storms to look at a Jeep. The staff was very accommodating and friendly! Diana Molina was my first contact and was excellent at following up with me. Christian Quevedo was the sales associate and was also very friendly and accommodating. I would highly recommend this dealership and their staff was fabulous!! More
by ann_taylor71
Employees Worked With
Christian Quevedo
June 11, 2021
Today makes 1 month that I have had my new vehicle !!! My sales rep was Angel C. Aguilar !!! He did an amazing job in assisting me and my family. He listened to everything I said I wanted in my new vehicle a sales rep was Angel C. Aguilar !!! He did an amazing job in assisting me and my family. He listened to everything I said I wanted in my new vehicle and he delivered effortlessly. The application process went very smoothly. A friend referred me to this dealership and I would also recommend them too!!! More
by Ms. Damesiha
Employees Worked With
Angel Aguilar
April 27, 2021
Today we went in to buy my son's first car, Cheriee greeted us in the lot and was extremely nice. When our first choice didn't work out, she helped find other options and got Marty involved, needless t greeted us in the lot and was extremely nice. When our first choice didn't work out, she helped find other options and got Marty involved, needless to say we left with a new car and are extremely happy!! More
by Lfllpp
Employees Worked With
Cheriee, Marty Epstein
April 25, 2021
We just purchased our Nissan Murano yesterday. Benny Lucas was our sales associate and he was extremely great to work with. He answered every question that we had and was very pleasant to talk to. We ha Lucas was our sales associate and he was extremely great to work with. He answered every question that we had and was very pleasant to talk to. We had a great expereience with him and with Chris Schlegel from finance. This was our second purchase of a Nissan vehicle. More
by petrovic19
Employees Worked With
Chris Schlegel, Benny Lucas
