Hawk Nissan of St. Charles

Hawk Nissan of St. Charles responded

Thank you so much for the kind words! We truly appreciate your support and are glad to hear you’ve had a great experience with our team. Providing friendly, accommodating service and keeping things efficient for our customers is always our goal. We look forward to helping with your vehicle needs again in the future! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for your wonderful feedback and recommendation! We’re delighted to hear that your experience was quick, easy, and stress-free. Providing great service, clear communication, and a comfortable environment for our customers is always our goal. We truly appreciate your kind words and your support, and we look forward to welcoming you back again in the future! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you so much for your thoughtful feedback. We’re truly grateful to hear that Drew was able to support you with such kindness and empathy during a very stressful breakdown situation. Going the extra mile to provide towing and delivery information at the end of the day speaks volumes about his dedication and care for our customers. We’re also pleased to know that Jose provided excellent repair service and took the time to clearly explain the issue with your vehicle. Your kind words about both of them mean a great deal, and we will be sure to share your compliments with Drew and Jose. Thank you again for your trust and appreciation — we’re so glad we could help when you needed it most. ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you so much for your kind words and thoughtful review! We’re delighted to hear that our team’s communication, care, and commitment made such a positive impression on you. Providing an accommodating and supportive service experience is very important to us, and it means a great deal to know it helps make your Nissan ownership experience even more enjoyable. We truly appreciate your trust and look forward to continuing to take great care of you and your vehicle for many years to come! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for bringing your vehicle in for service. We’re glad we could complete the oil change and inspection, and also identify the issue with the bubbles in the front grille paint. A replacement grille has been ordered, and we’ll contact you as soon as the new part arrives to schedule the installation. We appreciate your patience and the opportunity to take care of your vehicle! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for sharing your experience! We’re delighted to hear that Danny provided such thorough and helpful service during the inspection of your Rogue. It’s wonderful to know the steering issues were properly identified and repaired, and that your vehicle is now dependable again. We truly appreciate your kind words and your trust in Hawk Nissan. Thank you for choosing us, and we look forward to serving you again in the future! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for your kind feedback! We’re so glad to hear you found the service efficient and friendly. Our team truly appreciates your support and your generous rating. Have a wonderful day! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for the wonderful review! We’re glad to hear you felt well informed throughout your visit and that our team provided a friendly and efficient experience. It’s great to know you were comfortable in the waiting area while we completed the work quickly and got you back on the road. We truly appreciate your support and look forward to serving you again! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for your continued loyalty and support over the years. We truly appreciate you making the drive to see us, and we’re glad Andy has consistently taken great care of you and your family. It means a lot to have earned your trust through the years and across so many vehicle purchases. We look forward to seeing you again soon! ~The Hawk Nissan Team

Hawk Nissan of St. Charles responded

Thank you for your feedback. We’re very glad to hear that the service experience itself was a positive one, but we’re sorry to learn about the difficulties you encountered with the towing process. We understand how frustrating and inconvenient that situation must have been, especially after needing to arrange and pay for alternate towing assistance. Your comments are appreciated, and we will certainly review this experience with the appropriate parties to help prevent similar issues in the future. Thank you again for bringing this to our attention and for giving us the opportunity to assist you. ~The Hawk Nissan Team