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Hawk Subaru of Joliet - Service Center
Plainfield, IL
658 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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658 Reviews of Hawk Subaru of Joliet - Service Center
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March 22, 2019
Amazing service always taking good care of my vehicle ! The reason why they should take there vehicle for service here is because Justin Kielma a amazing Service Provider! Always keep you posted on status o The reason why they should take there vehicle for service here is because Justin Kielma a amazing Service Provider! Always keep you posted on status on your vehicle if vehicle have to stay at the dealer , making sure the work get done . Treat my vehicle like it is his . More
by CHINO082992
Verified CustomerEmployees Worked With
Justin Kielma
Helpful March 15, 2019
Fantastic staff, fabulous service! The staff at Hawk Subaru/Mazda Service is fantastic from start to finish! I had to have recall service done on my Subaru. The person (I am sorry, I The staff at Hawk Subaru/Mazda Service is fantastic from start to finish! I had to have recall service done on my Subaru. The person (I am sorry, I did not get her name.) who made my appointment was pleasant and efficient. When I asked if she know about how much time this would take, she immediately answered. I was 30 minutes early for my appointment and was able to get in right away. It took less time than they quoted. After I left, I realized I forgot to ask them about another issue, so I came back into the shop. They were right there helping with the issue and teaching me what to do! I could not ask for kinder staff and very knowledgeable! More
by PATTIMC28
Employees Worked With
Jason, and another person, I do not know his name.
March 13, 2019
Always Great Service is always excellent and the people are friendly and helpful! I love that I can get a ride to work while my car is being worked on. That really Service is always excellent and the people are friendly and helpful! I love that I can get a ride to work while my car is being worked on. That really goes above and beyond! More
by SUMMERKORNFEIND
Employees Worked With
Justin
March 12, 2019
Very helpful and thorough Both service writers have been really great to work with. Whether it’s my wife’s Outback or my daughters Impreza both Justin’s seem to go that extra m Both service writers have been really great to work with. Whether it’s my wife’s Outback or my daughters Impreza both Justin’s seem to go that extra mile. They are both people you should be proud to have on your staff. More
by LEFTYGOLFJM
Employees Worked With
Both Justin’s in Service
March 07, 2019
Recall Went in for a scheduled recall for airbag. In and out in timely manner. All staff courteous and friendly. Convenient location now but they are plannin Went in for a scheduled recall for airbag. In and out in timely manner. All staff courteous and friendly. Convenient location now but they are planning a move. More
by BPBP96
Employees Worked With
March 07, 2019
Recall service Impreza was recalled for takata air bag, easily made appointment and service was performed in the timeframe promised. Even had a a loaner to use while Impreza was recalled for takata air bag, easily made appointment and service was performed in the timeframe promised. Even had a a loaner to use while vehicle was getting serviced. Very happy. More
by JFCZSKI
Employees Worked With
Justin Kielma
March 07, 2019
Multiple warning lights all at once. Tested my car on a walk in emergency. After initial testing it was determined deeper analysis needed. Provided me with a loaner car. Discovered troubl Tested my car on a walk in emergency. After initial testing it was determined deeper analysis needed. Provided me with a loaner car. Discovered trouble and made repair. Service manager was friendly and made me feel very well satisfied. Total experience was a 10 out of 10. More
by GREGORYSTOUT
Employees Worked With
Sorry but don’t remember his name.
February 23, 2019
Service for a car that is 2 years old replacing defective tr I put average because the first 2 times were not good the 3rd time had to replace transmission on the warranty that Subaru had to send out instead of I put average because the first 2 times were not good the 3rd time had to replace transmission on the warranty that Subaru had to send out instead of a recall-don’t know if the warranty is going to be honored with the replacement transmission and just the level of trust is not there! The 2nd gentleman we dealt with was so much better than the first gentleman-Justin Woods I believe was the second gentleman. Again never had an issue with our first car the Subaru Forrester should have probably stuck with that same model The reason I said no is because again trust issues and they will be moving farther away-so will probably have to go to Orland More
by MENZAGINA
Employees Worked With
Both Justin’s who are not listed and don’t know of anyone else
