Hawthorne Chevrolet - Service Center

Dealer damaged my car and never told me. Blamed Towing Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied a Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied and gave me a run around. If u have any doubts check with GM Case # 71-982-136652. More

I purchased a 2009 malibu lt brand new from this dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I ha dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I have had it back numerous times, I have gone on countless road tests with the service manager, technicians, and service advisors each and every time having them acknowledge the concerns. With no results and numerous parts replaced. I feel like they lately they have had my vehicle longer then I have. Multiple items have been replaced to no resolution. Despite being ignored by the owner(Steven Barna) who after leaving numerous messages I finally cornered in the showroom. Show NO care or concern Laughing stated "what do you expect it has 15k miles its not a brand new vehicle anymore"... I think his attitude is extremely poor and due to the fact he Inherited the dealership,He really has no knowledge or skills of how to run it. Its a shame that such a well known name as Hawthorne Chevy Is so poorly run from the top of the ladder right down. I DEFINITELY would never recommend this dealership to anyone even my worst enemy. More

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems whi service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet. For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date. I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine. PERIOD... More

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!! Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!! More