Hawthorne Chevrolet

Came in for 7500 mile service same tire repair. Tire was unrepairable replacement was ordered. Service dept keep me notified through the whole process, everything went very smooth. Tire was unrepairable replacement was ordered. Service dept keep me notified through the whole process, everything went very smooth. More

This place is professional, prompt, and understanding! They were honest and thorough and my car was done quickly. They were better pricing than other dealerships, and only performed what I needed without They were honest and thorough and my car was done quickly. They were better pricing than other dealerships, and only performed what I needed without the upsale. I will travel to use this location over others. More

I had a problem with my car starting. I brought it to Hawthorne Chevrolet and they were able to service the car right away. They found the battery had a bad cell and replaced the battery. I brought it to Hawthorne Chevrolet and they were able to service the car right away. They found the battery had a bad cell and replaced the battery. Tera was very courteous, polite, and helpful the entire time. My experience with Hawthorne Chevrolet and Kera in particular was excellent!!!! More

I brought my truck in to diagnose and fix a rattling noise from the rear. It sounded like it was coming from the heat shield. The service technician later called to say it was ready, noting they had als noise from the rear. It sounded like it was coming from the heat shield. The service technician later called to say it was ready, noting they had also fixed leaking axles and assuring me the “metal-to-metal” noise was gone. Within an hour of picking it up, the exact same rattling noise came back. The issue was not fixed, despite being told it was. Very disappointing experience and a clear lack of proper diagnosis. I wasted my time and now have to schedule another visit, but it will not be here. For a dealership service, I expected better attention to detail. I would not recommend this service department. They also quoted over $1,000 to replace spark plugs and wires, which I declined. More

Since the change in ownership this place is an absolute joke! This was my third and final service visit since the ownership change. I came in for an oil change and tire rotation. I was told there was a n joke! This was my third and final service visit since the ownership change. I came in for an oil change and tire rotation. I was told there was a nail in my driver side rear tire, that was patchable, and asked if I wanted to have that done at additional cost. My answer was no because I have a tire protection plan that I purchased from “Hawthorne Chevrolet” under the previous owner that I learned is no longer accepted at “Hawthorne Chevrolet” by the current owner during a previous request for service for a nail in my tire. I was told that DLP (the tire protection company) would not make payments to them for service plan repairs. I called DLP and was told the exact opposite. They said the current owners of “Hawthorne Chevrolet” will not perform work on DLP plans because they were not happy with the reimbursement amounts of that contract. I was told that the tire rotation did not occur this visit because the technician did not want to “disturb” the compromised tire. So, in essence, the current owners of “Hawthorne Chevrolet” charged a customer of more than 15 years (leasing a new vehicle every 3 years or so) $120.00 for an oil change, let me leave with a compromised tire on my vehicle on the way OUT of their service center with the recommendation that I drive, on a compromised tire about 20 miles out of my way to get it repaired at Mahwah Buick (who would honor the DLP plan), even though I purchased a tire protection plan from “Hawthorne Chevrolet”. As I opened this review with… What an absolute joke! More

I have no issue with the Service Dept. , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without a tire rotation. I had a $20 coupon from GM towards an oil change. I was told it would cost more if I used the coupon, which made no sense. They now charge a fee if you use a credit card, which they never did before. I'll have to rethink going back there for service. I've leased at least six cars from there. There is new ownership at this dealership, which might explain the increase in prices. Not the same dealership any more. More

Ease of getting an appointment and when you pull in to the service area there is no waiting. Service agents are right there to assist. the service area there is no waiting. Service agents are right there to assist. More

For service specifically, service is always accommodating. Service communicates well while car is in for service. accommodating. Service communicates well while car is in for service. More

Horrible response time. I've called several times and haven't received a call back to fix the issue I've called several times and haven't received a call back to fix the issue More

Hawthorne Chevy always helpful and efficient. Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure w Maynor was great! So kind and helpful!..He made a stressful situation less stressful by keeping us in the loop every step of the way. He made sure we got a loaner car ASAP...we deeply appreciated his candor thru out this process! Thanks to all in the Service Dept who got our car up and running again! More