Hayes Chrysler Dodge Jeep of Gainesville

Love the service I got from my salesman... Jody Wardlaw is the best! Good customer service with my buying experience. I will definitely buy from Jody again! is the best! Good customer service with my buying experience. I will definitely buy from Jody again! More

Great car buying experience Just bought a used 2019 Ford Mustang from Jody at Hayes, and the whole experience was excellent from start to finish. Jody was knowledgeable, let me Just bought a used 2019 Ford Mustang from Jody at Hayes, and the whole experience was excellent from start to finish. Jody was knowledgeable, let me take the car on a thorough test drive, and was straightforward to deal with when negotiating the deal. Got a great price on the car and I couldn't be happier. More

The dealership was friendly warm and very receptive to my needs. I was greeted kindly as soon as I stepped out of the door of my car. needs. I was greeted kindly as soon as I stepped out of the door of my car. More

Service department plagued with rework. I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service depart I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service department is another story. The first service person that I worked with tried to show me the active exhaust actuators (valves in the exhaust system in the rear) while on the ground under the front bumper. Each subsequent visit was worse. Out of the 5 issues that we've had with the vehicle there has only been one instance where it was fixed the first time and that was a recall so without an invoice or paperwork of any kind who knows what was done. I picked up the vehicle with the check engine light still on and it took me 10 minutes to find out from Chrysler customer service that an update was covered by my warranty. The service department had indicated that it was not. I took the vehicle back in after speaking with the service manager who is always polite and courteous with me. When I left the service department there was again no paperwork this time because the tech was "trying to be nice and get us out quick". He then had to add that they were going to wave some miscellaneous $23 fee as if that makes up for the $125 ticket for an expired tag. If the issue isn't resolved soon I'll have to pay for another emissions test. Hopefully, my car will be legal and road-ready soon. More

Matt the service manager did a great job of getting my Jeep transmission replaced under the warranty. It took a little while but he did get my Jeep back to me in the time I requested. Always satisfied by Jeep transmission replaced under the warranty. It took a little while but he did get my Jeep back to me in the time I requested. Always satisfied by the service I get at Hayes. More

Tracy was a pleasure to work with. She made the process efficient and painless. Thank you Tracy for working with us and getting us in our dream car! Ben Forsberg efficient and painless. Thank you Tracy for working with us and getting us in our dream car! Ben Forsberg More

Oil Change Fast courteous service- in & out. Drain plug was damaged and they were able to take care of it. An "Express Lube" elsewhere refused to touch it. Thank Fast courteous service- in & out. Drain plug was damaged and they were able to take care of it. An "Express Lube" elsewhere refused to touch it. Thanks guys! More

Tracy was wonderful to work with. She knows her stuff and answered any questions that I had. So glad I buy from Hayes Chrysler Jeep. answered any questions that I had. So glad I buy from Hayes Chrysler Jeep. More

Helpful, open about all elements of the transaction and vehicle. Made certain we were happy with the purchase and followed up the next week with a phone call loo vehicle. Made certain we were happy with the purchase and followed up the next week with a phone call loo More

Service center issues and poor customer service My rear view camera went out in my Journey. I have the extended warranty and took it up to the local dealership Hayes in Oakwood, GA the beginning of My rear view camera went out in my Journey. I have the extended warranty and took it up to the local dealership Hayes in Oakwood, GA the beginning of October 2019 I believe it was Oct 4th. I was then told that it was covered under warranty and they're going to have to replace the whole radio. I left my vehicle at the dealership till Nov 2019 and had to call multiple times for updates. I was told by the service guy Nathan that he didn't have any information he could tell me. When I picked up my car i was told i needed to pay the warranty deductible of $100 before i could get it, even though nothing was done. I called the end of Nov and said that i needed to have a date because i am now wanting to sell my vehicle and not have a dodge anymore due to this huge inconvenience, Nathan called me back saying that the part would be in Dec 2nd. I waited all day Dec 2nd received no type of phone call, I then called in Dec 3rd and had to get transferred around because everyone was saying that my ticket was closed because i paid. I finally got a hold of Nathan and he told me that the part has not even shipped yet. No one has taken the time to reach out and at least let me know they're sorry for the inconvenience and that i hadn't been forgotten about, no one seems to care that the part has STILL not gotten in. I understand it's a part issue but the customer service is terrible. The Dodge Journeys have a lot of blind spots and without my rear view camera I am scared i am going to hit something. More