Hayes Chrysler Dodge Jeep of Gainesville - Service Center

This dealership has a terrible service department. They lack the proper communication skill between their employees. Starting with the service department manager and continuing all the way down to the pers lack the proper communication skill between their employees. Starting with the service department manager and continuing all the way down to the personal making the appointments. They do not listen to their customers. I’ve purchased two vehicles from Hayes in the past ten years and will no longer be doing business with them because of this. More

Quality, professionalism and stupendous customer care! They took good care of my truck, and made a pristine installation of a couple of cargo bed accessories / options. They took good care of my truck, and made a pristine installation of a couple of cargo bed accessories / options. More

prompt and courteous service with knowledgeable technicians that performed a thorough inspection and provided services requested. Scheduling was made very easy using the online service app. technicians that performed a thorough inspection and provided services requested. Scheduling was made very easy using the online service app. More

My first visit for service , Brittany greeted me promptly and was friendly but efficient checking me in . I was only in for an oil change but was pleasantly surprised how fast I was ready to go ! Again Bri and was friendly but efficient checking me in . I was only in for an oil change but was pleasantly surprised how fast I was ready to go ! Again Brittany took care of me at checkout and was pleasant to deal with . I will be back ! Mark Polasek 864-607-4144 More

Just want to thank Hayley and your repair team for the prompt service of my Ram. I needed a rapid repair and y’all came through. It’s my only vehicle; pulling my RV full time. We had to pull out of the ca prompt service of my Ram. I needed a rapid repair and y’all came through. It’s my only vehicle; pulling my RV full time. We had to pull out of the campground Wednesday AM. You diagnosed/orders part on Monday and repair was finished Tuesday evening. We’ll be back in Georgia in December. I’ll drive up from Dacula for service. Y’all win my BEST DEALER award. Thanks so much! B Howerter More

Great service work done in a timely fashion the workmanship was great the office girl was very helpful and polite it was a very good experience workmanship was great the office girl was very helpful and polite it was a very good experience More

Brittany was professional and friendly. Went for service and tire rotation. She gave us prices in tires that we really need. She called us when service was complete. and tire rotation. She gave us prices in tires that we really need. She called us when service was complete. More

Better customer service and training! Did not offer loaner. Horrible customer service ! I did not feel like they cared about me as a customer or even cared if I ever came back! loaner. Horrible customer service ! I did not feel like they cared about me as a customer or even cared if I ever came back! More

cant do the job right, messy, no follow through, don’t care about the vehicle or the customer. never going back for service or a new car care about the vehicle or the customer. never going back for service or a new car More

Services was great , fast and friendly! I will be coming back for further service . I would recommend Hayes of Gainesville. Josh the service advisor was great ! back for further service . I would recommend Hayes of Gainesville. Josh the service advisor was great ! More