Hayes Dodge Chrysler Jeep Ram Lawrenceville

This is the worst car buying experience i have ever had. The sales Manager by the name of Nubian Holmes is very nasty. I will NEVER buy a vehicle from these people again. The car had scratches on it prior The sales Manager by the name of Nubian Holmes is very nasty. I will NEVER buy a vehicle from these people again. The car had scratches on it prior to me taking possession of it. Nobody contacted us to set up a appointment to REPAIR the scratches at all. They failed to detail the car prior to delivering the BRAND NEW car. The windows were dirty, the tail pipes still had MUD on them and in them. They took the car through a car wash instead of detailing the car at the dealership like ALL dealers do. They sent me a email at the last min. telling me i need to go to the tag office and get a Tag instead on processing the tag like ALL dealerships do when you purchase a BRAND NEW CAR. I WILL NOT REFER THEM TO ANYBODY. The sales guy was O.K. but failed to do his job by contacting me in reference to the repairs and the need for me to go out and purchase my own tag when we were made to think that Tax,Tag and Title was all included in the total amount paid......NEVER AGAIN !!! I dont even want this car now. Give me my money BACK !! The Sales Manager also told me NOT TO CALL THE DEALERSHIP ANYMORE. HE TOLD ME THIS ON FRIDAY 05/10/2013 AFTER OF COURSE THEY HAVE MY MONEY...... UPDATE: On Saturday 5/11/13 i did received a call from Dusty Haynes. He apologized for any misunderstanding and made a commitment to work with me and fix any problems in a professional manner. I also received a call and apology from the Sales Manager Nubian Holmes for any misunderstandings. I will keep you updated. More

The best thing about the purchase of our new car was our salesperson Dion Gilbert. He was friendly, professional and thorough, a definite asset to the dealership. salesperson Dion Gilbert. He was friendly, professional and thorough, a definite asset to the dealership. More

I just came to see what kind of deals they offered. But was overall pleased with the service provided on the purchase of my first new car experience. I give them 5 stars. was overall pleased with the service provided on the purchase of my first new car experience. I give them 5 stars. More

Hayes Dodge in Lawrenceville was the right dealer to visit, they didnt pressure my wife and I and we felt as if we were being helped instead of someone just trying to sell us a car. The price was the be visit, they didnt pressure my wife and I and we felt as if we were being helped instead of someone just trying to sell us a car. The price was the best and our salesman JP Kim as cool, friendly and made us feel welcome. i would refer someone and we are going back when she (the wife) is ready to get another car. More

JP made my sales process easy and went out of his way to make us feel comfortable. I had an experience previously with another dealership that left a bad taste in my mouth, so to speak. JP made sure that I make us feel comfortable. I had an experience previously with another dealership that left a bad taste in my mouth, so to speak. JP made sure that I didn't leave Hayes with that sentiment. More

Mr. Kim was very professional and friendly. I choose the car I wanted over the internet. He had the car ready and the paper works almost completed when I got there. He gave me the military discount which wa car I wanted over the internet. He had the car ready and the paper works almost completed when I got there. He gave me the military discount which was about $500. I received or earned the interest rate I wanted based on my credit report. Keep up the Super Excellent work Mr. Kim. More

We had been looking for either a Chrysler or Dodge Minivan Stow and Go. We looked on the Hayes web site and decided to look at their used minivans.We put together a list of 2012 minivans listed on the Minivan Stow and Go. We looked on the Hayes web site and decided to look at their used minivans.We put together a list of 2012 minivans listed on their web site. When we arrived we were looking for a 2012 Dodge Grand Caravan listed on their on-line used inventory. It wasn't on the lot. We spoke with JP Kim and we showed him the stock number 15567 shown on the the on-line inventory list which had 28,336 miles. JP checked and found the vehicle was still there and was being used. He brought the vehicle out for us to look at and at this time it had 31,831 miles. We took it for a test drive and decided to purchase it. JP said he would have the vehicle cleaned up and be ready for us the following day.When we went back the next day, JP had everything read tp go. We found JP to be very helpful, friendly and efficient. He had everything ready for us to meet with Derek Langley. After we finished the paperwork, JP took us out to the vehicle. He did a great job in explaining many of the features in the vehicle. When we started the vehicle and were ready to drive out, the computer said it was due for an oil change. We went back inside to get JP to show him the computer message. He immediately had us follow him to the service area and he contacted the service department and they immediately took the vehicle in and changed the oil and we were on our way in about 30 minutes. JP did a great job in providing the information for the vehicle and was very efficient in handling the details related to the sale of the vehicle. We also met with Derek Langley the Business Manager to finalize the paperwork.We were not able to immediately locate the title for the vehicle we were trading in. Derek offered to handle the task of getting the title for a cost of $100. He said if we can find the title in less than 10 days we could bring it in and they would reimburse us the $100. More

The sales person was very attentive to my needs and followed up with me appropriately. The price was not flexible but was a good price for the vehicle I purchased. I am very satisfied with my purchas followed up with me appropriately. The price was not flexible but was a good price for the vehicle I purchased. I am very satisfied with my purchase, the price I paid and the financing arrangements. I would recommend this dealership to someone else looking for a vehicle. More

Great service, Great experience, and Great price!!!! MUCH appreciation and THANKS to Dion/Nubian/Derek for staying late to finish the deal and Dennis for the great email communications. My husband and MUCH appreciation and THANKS to Dion/Nubian/Derek for staying late to finish the deal and Dennis for the great email communications. My husband and I strongly recommend these guys!!! More

My experience with JP was excellent. He was very helpful, attentive and efficient with my purchase experience. I would and will highly recommend JP to my friends for their purchases in the future. attentive and efficient with my purchase experience. I would and will highly recommend JP to my friends for their purchases in the future. More