Hayes Dodge Chrysler Jeep Ram Lawrenceville

Below is my original review when I purchased my vehicle in August 2012 before it was actually shipped to me. It seems as though I spoke too soon on this dealership, and will now clarify the experience once in August 2012 before it was actually shipped to me. It seems as though I spoke too soon on this dealership, and will now clarify the experience once they are "done" with you, and have gotten their purchase. I have realized that the treatment of which I received during the purchasing process and getting everything signed...was simply for them to get their buy. Once the vehicle was shipped to me, I immediately started receiving the most disrespectful treatment, no communication about any issues I had with the vehicle, and false promises. First off, the trucker that drove the vehicle from GA to VA, was very rude and made many racial comments. I could not believe that the dealership allowed him to be the face of the company especially knowing that, thus far, I have not physically seen or dealt with anyone the entire process due to purchasing and handling everything from a distance. So going through this was an impression on the company overall. While trying to inspect the vehicle (obviously since I brought from a distance and blindsided) the trucker was rushing me as if he was planning on just dropping off the vehicle and I accept it without annotating any discrepancies, just in case it was damaged en route. I noticed several hairline scratches and swirls on the car as if someone tried to buff and wax with debris on the pads. I also noticed the hood of the vehicle not being completely inline (there was obvious space at the front end like it was shifted somehow) Looked absolutely horrible...but this was suppose to be my brand new vehicle. I made sure to take pictures and also annotated it on the inspection form he had. He told me that he was not responsible for the condition of the car and that his job was only to deliver. He said that I needed to contact the dealership to get everything squared away. He had the nerve to even take pictures with his phone as if he was really concerned. He went on his way, and i immediately called my sales rep. Unfortunately, he was not available (how convenient, not available for the first time during the entire process of dealing with him) so I ended up getting transferred to Keith. Keith, seeming very apologetic for his actions, wanted me to forward him the pictures and also provide a detailed email on the incident for both his racial comments and the discrepancies I found. This i did immediately, not only through email, but also sent additional pictures directly to his cell. The end result after reviewing everything, Keith was able to get approved for the dealership to do one or two options to make up for the lost I would incur trying to get everything fixed. Keith stated that I could get the vehicle detailed to try and get the scratches out, I would have to pay myself, but send them the bill to get reimburse or they could purchase an accessory I would like for the vehicle that would be of equal value. He offered to order it and deliver directly to my house. After not wanting to come out of pocket first hand thinking that they would not return my monies, I decided to get the weathertech custom fitted mats for the vehicle and just have them send it. I went on the website like he asked to pick out exactly what I wanted. He told me that it should take about two weeks for the order and then to ship to me. Mind you, this was in August 2012. I contacted him several times thereafter once a month passed to inquire of the status, and he continued to inform me that there was a hold up but they should be in shortly. As I was preparing to deploy to Afghanistan in November 2012, I inquired yet again so that I made sure they were at least in by the time I left out of the country. I still to this day have all text messages from Keith regarding the status of these mats. I left without them coming in, and I heard nothing else from him. I spent nearly 5 months in Afghanistan, not having the vehicle or mats at the top of my list because staying safe out there was my priority. Upon arriving home in April 2013, I contacted the dealership to ask for Keith and found out that he no longer worked there. So they put me in touch with Stephen. I explained the WHOLE situation to Stephen, and even forwarded him the original text messages and all information from the initial situation. He informed me that he will look into it, and get everything taken care of immediately. Thinking that, finally, something will happen whether it were the mats getting ordered, the removal of the scratches getting paid for, and getting my hood fixed...I was wrong yet again. Stephen seemed very involved at first, but quickly stopped replying or getting back to me on the status of anything. He even took down my address and said that since the mats were promised to me (as he saw in the previous texts from Keith) that he would get these ordered and look into also getting a check sent out to me for detailing (scratch removal) on the vehicle. I haven't heard from Stephen since April 2013. I realized quickly that this dealership's main concern was selling me the vehicle, any issues or services thereafter was null and void. By far the most drawn out and worst customer service I have received. People will play their roles as long as it benefits them, but once you have an issue...all is dismissed. I will never buy from a distance so as to alleviate receiving something that isn't what you expected. I bought a brand new Dodge charger SRT8 (no average vehicle) I expected it to be near perfect. I wouldn't have walked off the lot with this if I was physically there. I should not have to come out of pocket to try and remove multiple scratches that weren't suppose to be there in the first place. This review was needed because I simply don't find speaking to anyone else there useful. I was here dealing with the crap, I left to serve my Country, I came back dealing with the same crap. Piss poor...so disregard the below post. More

Well, if you want a test drive where the salesman is surly and tells you how to drive (I am an ex-firefighter and and exceptionally safe driver), pick this dealership. I was at a red light for a left tu surly and tells you how to drive (I am an ex-firefighter and and exceptionally safe driver), pick this dealership. I was at a red light for a left turn and the left turn light turned green. I started to go and he yelled at me to watch out, it's a red light! Seriously. Then on the way back from my house to the dealership, he demands I take a road I don't want to take. Then while waiting for the person in front of me to go through the light he gets angry and starts to reach over to honk the horn. It was very offensive. He really sold me hard about a great feature of the car I was buying. Of course, he sells me on this by using chauvinistic examples (let's say you're in a hurry to get into the mall for a sale and you can't remember if you locked your car) - what? Okay, yeah, I'm female. Really? Is that what you tell guys? Anyway, got home and told my spouse all about the feature only to find it not working on the car. Spent 30 minutes with tech support only to find out it ISN'T AVAILABLE for my car. After telling the finance guy and the internet sales guy that I was really unhappy with my salesman, they proceeded to pretend to care and then charged me almost twice the going rate for the extended warranty. Nothing like pretending to take care of a customer while you laugh. I'll find another dealer for my next purchase. More

Daniel Nsabinla was great. He was patient, understanding and extremely helpful. He guided me thru the decision making process of purchasing a "good -reliable" vehicle within my budget. I will recommend him and extremely helpful. He guided me thru the decision making process of purchasing a "good -reliable" vehicle within my budget. I will recommend him to my co-workers. More

We have not purchased a new vehicle since 2004 and we were very pleased with Bill Mathis and Joe Lary= over all experience was excellent! were very pleased with Bill Mathis and Joe Lary= over all experience was excellent! More

I was pleased with the service and help that I received. Everyone that we dealt with was helpful and respectful. Dion worked real hard to get us a good deal. I would recommend this dealership. Everyone that we dealt with was helpful and respectful. Dion worked real hard to get us a good deal. I would recommend this dealership. More

My experience in purchasing vehicles in the past has been so so at best. My time at Hayes with JP has changed my view in purchasing vehicles. Such an excellent experience. After my wife's accident, we nee so so at best. My time at Hayes with JP has changed my view in purchasing vehicles. Such an excellent experience. After my wife's accident, we needed to move quickly to make a purchase. JP made everything so easy and comfortable. We looked at both the Lawrenceville, and Gainesville locations, eventually finding the vehicle I was going to purchase at the Gainesville location. JP helped with getting the Jeep back to the Lawrenceville dealership, and completed the transaction quickly and efficiently. Both my wife and I are truly thankful for the ease and pleasure of the experience. We will be coming back to Hayes for future purchases and any and all maintenance on both of our Jeep vehicles. Thank you for all of your help. Adam Liebowitz More

We had a wonderful experience with the purchase of our 2014 Dodge Journey starting with the initial contact with Royce on the internet. We were a little late to our appointment to test drive the car and 2014 Dodge Journey starting with the initial contact with Royce on the internet. We were a little late to our appointment to test drive the car and Royce was with another customer so we were asked if it would be all right for JP to help us and we agreed. We filled JP in on our conversations with Royce and it was seamless. My wife and I got a GREAT deal and the process from test drive to driving out with our new car was less than 3 hours. This included trading in our vehicle and financing. By the way we got a great rate also. More

In general, most car salesmen are non trustworthy, but john reyes was great!He was attentive, trustworthy,and the car buying experience there was great. I thought the other employees there were. Friendly john reyes was great!He was attentive, trustworthy,and the car buying experience there was great. I thought the other employees there were. Friendly too. Thanks John Reyes and i hope you prosper there and in all you do. The dickersons More

It was a pleasure to work with Bob Hughes from the time I pulled onto lot! He, and the rest of he staff I met, were very courteous. You really do feel a part of the " Hayes family"! I have never been a deale pulled onto lot! He, and the rest of he staff I met, were very courteous. You really do feel a part of the " Hayes family"! I have never been a dealership that had so many customers on the lot and inside with salesman at one time!! I am VERY PLEASED! More

I had a wonderful experience with everyone at the Hayes dealership. We worked primarily with Orolando, who was very friendly and helpful, but also spoke with the general manager and another manager both of dealership. We worked primarily with Orolando, who was very friendly and helpful, but also spoke with the general manager and another manager both of whom were extremely friendly. The quote we got was very competitive and the staff were not pushy at all which was such a welcome relief after dealing with other dealerships. Overall our experience was great and I would recommend everyone I spoke with 100%. More