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Hayes Dodge Chrysler Jeep Ram Lawrenceville

Lawrenceville, GA

4.6
1,885 Reviews
Welcome to the Hayes Chrysler Dodge Jeep website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Chrysler, Dodge, Jeep or Ram car, truck, or SUV you will find it here. We have helped many customers in or near Lawrenceville, Atlanta, Alpharetta, Athens and Buford find the Chrysler, Dodge, Jeep or Ram of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Hayes Chrysler Dodge Jeep has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle. As a premier Georgia Chrysler, Dodge, Jeep and Ram dealer, we have a huge selection of new and used vehicles from which to choose. Hayes Chrysler Dodge Jeep online and offline customers enjoy vehicle specials every day. We offer Chrysler, Dodge, Jeep and Ram service & parts, an online inventory, and outstanding financing options, making Hayes Chrysler Dodge Jeep a preferred dealer serving Lawrenceville, Atlanta, Alpharetta, Athens and Buford area Chrysler, Dodge, Jeep and Ram buyers. Ready to set up a test drive? Visit our Atlanta area Chrysler, Dodge, Jeep, Ram dealership in Lawrenceville, GA today!
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719 Duluth Highway 120

Lawrenceville, GA

30046

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Showing 1,885 reviews

March 02, 2011

Michael and Frank has always been friendly and helpful. I have been coming there for more than 10 years and I have not have a bad experience yet. When they are not available Adrian has filled right in and More

by Bossman_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank and Michael Wheatley, Mike Wheatley, Frank Cofer
March 02, 2011

My Chrysler 300C was stuck in Park. I called Hayes and spoke with gentleman in the Service dept. and asked for advice. Instead of simply telling me to bring the car in, he gave me advice on things I coul More

by amgarrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember but wish I did
March 02, 2011

There is a defect in the braking system of the T&C van I purchased at this dealership. At the time I purchased the vehicle I believe the dealership was already aware of this but I was not informed. Ch More

by rculver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn Lamberth
Mar 03, 2011 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Dusty Hayes 770-963-5251

Mar 03, 2011 -

rculver responded

I would be more than happy to work with you to resolve this issue. Feel free to send me an email regarding the situation. Robin Culver rmculver@att.net

Mar 04, 2011 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Robin, This is Mark Chitwood here. Dusty fowared your concern to me so I cauld contact you. I am sorry to hear that we dissapointed you in the way the last repair was handled. The brakes on the mini vans don't last as long as you or I would like them to. This is a heavy vehicle and they do get a lot of stop and go driving running mom's taxie service. I have spoken to the local Chrysler Rep about some goodwill assiatnce from Chrysler. He is to call me back and let me know today what he and Chrysler can help with on the expense. I am also sorry that Glenn seemed condescending toward you. We will work on this issue with him. As for the time it took to get you done... this was Presidents Day and we were simply overrun with vehicles that day and were fighting a uphill battle all day. Not the normal day for sure! I will be back intouch when I get a call from Chrysler and update you. Thanks for your feedback, Mark Chitwood

Mar 07, 2011 -

rculver responded

I understand that mini vans do not necessary get the best wear of any vehicle but the performance on the 2008 T & C is worse than others. If you Google the van you will see how widespread the issue is in this year model not prior models. Can you explain the reason for this?

Mar 07, 2011 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

I will sure try. The 2008 was a brand new vehcile from the ground up so to speak. It had a new brake system as well. Because most people put an average of 12K to 15K on a vehicle in a year a issue like premature brake wear takes about a year or a little longer to surface as a problem. So, by the time we begin to see it as a problem it has been a year down the road. We did report this to Chrysler as a concern when we started to see customer with worn brakes at what we considered low mileage compared to the 2007 and prior year models (20 to 25K was the average brake life on these)but it is already a year down the road. It takes the manufacture time to anyalize the issue then come up with a fix. These fixes have to go through many Goverment certification test which drags the whole process out. It was (if I recall correctley) late 2009 when we started to get some feedback from Chrysler that they were working on a resolution and they released a revised brake pad in early 2010. So we will see if this new pad is the cure. It is still early in the process and we have to let some customers get 20 to 25 miles on the pads to see. Anyway, I got a little off base to part of your question. By the time the 2009 vehicles went into production Chrysler had changed the brake pad and this helped the life on the newers models. They also issued a warranty extension for customers of 2008 vans up to 36K on a pro-rate bases since they reconized the issue. I spoke with our Chrysler Rep Friday aftenoon and he is looking into assistance for this issue. However, I am not going to wait on him. I will refund you the labor on this brake job so we can put this to bed. You should see a check in about a week after I get your acceptance of this adjustment. Again I am sorry that this happened and I look foward to seeing you in the future taking care of you and your vehicle. If you would like to use a different advisor just let me know and we can switch...no problem. Mark

Mar 10, 2011 -

rculver responded

I would greatly appreciate your dealership refunding my cost for the last brake job but that will not resolve the issue unless your dealership plans to do this each time I return for my brakes. When you and I spoke by phone on 7/15/2010, you assured me that the new type of brake pads being placed on my vehicle at that time would last at least 20,000 miles. Well, that is not the case so is there a new plan for this issue?

Mar 11, 2011 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Robin, I will get the check cut and on its way. This is a onetime goodwill refund on the behalf of Hayes because we value you as a customer. Any further adjustments would have to come from directly from Chrysler Corp. As I stated in my earlier email this is a issue that Chrysler is working to resolve and it will take time to get there. In the history of the mini vans going back to 1994 I typically see no more than about 25K on brake life. I have seen the occasional customer who gets 30K because of their driving habits and conditions. The assurance that you should get 20K plus miles on your brakes is what we expected from the new pads but no guarantee. As a foot note I did a Google search using the following search verbiage "brake wear issues" and was surprised at the results. Chrysler Town n Country or Dodge Caravans don't even get a hit on the first 7 pages I looked at. It was all about Honda, VW and some other imports. This puts the issue into some perspective for me. We may not be as bad as it seems when compared to the imports. I checked with my local Chrysler rep to make sure that there are no recent developments that I was not aware of and there is not. Bottom line is you’re not happy and I understand. At this point I will refer you to the Chrysler Customer Care Center for further assistance with this concern. The phone number is in your owners booklet.

Mar 19, 2011 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

While we understand the customers concern, it is an issue that the manufacture must resolve with the customer. We have made an effort to resolve this concern but it ultimately has to be resolved by the manufacture. We have advised the owner how to do this.

March 01, 2011

Matt Miller was attentive when listening to me describe what I wanted, and took the necessary steps to assure that he could provide a vehicle that would meet my needs. When he thought the color of my charg More

by tso5737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
March 01, 2011

I have been taking my car into Hayes for the past couple of years for service and I must say that the service is absoutely "wonderful" I deal with Frank in the service department and he is the most pleasant More

by fmtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cofer - Service Dept., Frank Cofer
February 17, 2011

The Hayes CDJ is a great dealership. I purchased the car sight unseen and was not clear with all the features included or not included in the car. Dusty Hayes did a get job clearing up the issues for me. T More

by amy31216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Bressie, Dave VanWyen, Dave VanWyen
January 31, 2011

I have a personal relationship with some of the top people at Hayes and I was very impressed at the overall work ethic and ability of the people I had contact with. it was a very easy decission to pur More

by elfordelectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wong and Darius
January 26, 2011

This is the best Dealership to go to in the Atlanta area if you own a Jeep! I have had all my service done with them both large and small. The work is always top notch and they will work with you always to More

by mreff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wheetly, Max Chavez, Mike Wheatley
January 26, 2011

I used to go to Huntsville, AL, where I purchsed my car, until gas got so expensive a couple of years ago. I started then going to Hayes and have been very pleased. Most everyone is very friendly and Adri More

by MaggieLyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adrien
January 26, 2011

I have been haveing my car(s) serviced/purchased and have been happy with their service and their working with me till I was satisfied with the repair/service. They have also answered questions when a proble More

by tabbamonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wheatly, Mike Wheatley
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