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Headquarter Hyundai

Sanford, FL

Overview
Employees
Reviews
Vehicles
4.7
932 Reviews
When you do business with Headquarter Hyundai you can be sure you are in good hands. At Headquarter Hyundai we offer the most reputable and professional automotive services in Central Florida. Professionally owned and operated, we strive to make your visit personable and worry free. Fast & Reliable Auto Service Count on the experts at Headquarter Hyundai to provide the highest standards of service in the industry and help you avoid those automotive pitfalls down the road. At Headquarter Hyundai of Sanford, we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Headquarter Hyundai can deliver. Choose Headquarter Hyundai of Sanford, for all of your automotive needs and take advantage of our unbeatable prices and excellent customer service. Contact us at 407-292-0000 for further information. Our office hours are:9am - 9pm
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985 Rinehart Rd

Sanford, FL

32771

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June 15, 2013

I saw a used Sonata online and thought the price was fair. I went to the dealership in the morning planning on an all day affair. I was surprised at the ease of doing business at Headquarter Hyundai. More

by Dr feelgood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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June 03, 2013

Advertised 15572 on a 2013 elantra. Refused to sell car at that price because in the fine print it says in one small sentence that price includes all incentives. The adds they post do not accuratly state w More

by jwidgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chad and john
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Jun 03, 2013 -

Headquarter Hyundai responded

My name is Shane Lillibridge, I am the Social Media Manager with Headquarter Hyundai. My dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I read your submission and can understand your position but, a quick search of most the local dealers in the area shows our advertising on our website is in line with that of other dealerships. I am sorry you feel we mislead you in any way. I spoke with my General Sales Manager, who would like to do what we can to remedy this situation. Please contact me so we can discuss a satisfactory resolution with you. Thank you Shane Lillibridge S.lillibridge@hqhyundai.com

Jun 03, 2013 -

jwidgren responded

I understand where you are coming from but you don't seem to get what upset me and my wife. You refused to follow your own listed internet special price on a vehicle. It is plain and simple. Just because every other dealer might do it the same way does not mean it is an ok practice. If you would like to contact me I can be reached at 407-401-0934. Using the fine print to lure customers in for a new car does not seem to be something a business based on complete customer satisfaction should be doing. We may be able to work something out though.

Jun 06, 2013 -

Headquarter Hyundai responded

Hello John I understand you have decided to move on and buy a different vehicle. I wish we could have come to a mutual agreement and resolved the issues you mentioned. Going forward I hope you consider us in the future should you need a new or great used car. As you can see we will always try to come to a fair and reasonable conclusion to any negative situation. Thank You Shane Lillibridge S.lillibridge@hqhyundai.com

Jun 19, 2013 -

Headquarter Hyundai responded

I had contacted the person who wrote the review to see if there was anything we here at Headquarter Hyundai could do to resolve the issue at hand. I explained how our advertising worked and offered to come to a resolution both parties would agree to. The customer stated he bought something else. I wish we could have come to a mutual agreement and resolved the issues mentioned. Going forward I hope they consider us in the future should they need a new or great used car. As you can see we will always try to come to a fair and reasonable conclusion to any negative situation. Thank You

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