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Headquarter Toyota

Hialeah, FL

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148 Reviews
Call Dealership (305) 929-8438
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5895 NW 167th Street

Hialeah, FL

33015

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Showing 148 reviews

November 24, 2021

I got this dealer recommended from a friend, and I could confirm that they are good, and Juan Gomez explained everything to me. More

by Alice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
November 23, 2021

Very good service I received at this dealer. I spoke with Juan Gómez and he helped me a lot. Thanks. More

by Martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
November 23, 2021

I’m so glad I picked up this dealer to change my car. Juan Gomez was very kind and patient, he helped me with the greatest deal. Thank you. More

by Moran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
November 07, 2021

I’m very satisfied with the help I received from Juan Gomez, from the moment I called to ask for a quote to the moment I signed my documents to get my car. I really appreciate this. More

by Judith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
October 31, 2021

Carla Colombo meBrindo toda la información y me apoyo Carla Colombo me Brindo toda la información y me apoyo para la compra de mi carro buen servicio buena atención, me sentí muy cómoda. Volvería More

by Raisa Pérez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Colombo, Cindy Rosado
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October 30, 2021

I just wrote an email to get a quote and I ended up changing my car. My lease was near the end and I finally got the price and perfect car for my needs and budget. Thanks to Juan Gomez. I’ll recommend More

by Juan R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
October 28, 2021

Muy contenta con mi compra. Me habían recomendado este dealer un tiempo atrás, pero hasta ayer me decidí. Juan Gómez fue quien me explicó todo el proceso. Gracias, recomendados! More

by Judith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
October 24, 2021

Very good service and very good professionals. I was helped by Juan Gomez and he really understood my needs, and budget. I appreciate this. More

by Berta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez
Print
October 18, 2021

I gotta change my car and this dealer is one of my best options. I received help from Juan Gomez and Diego Rozados. Thank you. Very satisfied with this dealer. More

by Dora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Gomez, Diego Rozados
Print
September 09, 2021

I rented a car. When I returned it and it was given to another person I was accused of stealing floor mats. After several months it was determined the car didn't have floor mats. So I was charged with b More

by TheFonzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caesar was not nice., Cindy Rosado, Andy Guillen
Print
Sep 15, 2021 -

Headquarter Toyota responded

Dear Ricard R. My name is Pete and I am the General Manager of the rental department. Please accept my sincerest apologies for any inconvenience we caused as it is our goal to never disappoint a client. On the contrary it is our mission to provide you with a 5 star experience and exceed your expectations. After reading your review on Yelp under Richard R and in DealerRater under the name “The Fonzie” (I am a Happy Days fan as well) I took it upon myself to investigate the incident involving the mats as I remember Cesar bringing it to my attention before he re-rented the vehicle to another customer that the 2 rear mats were missing. I am the one that suggested he call you to simply find out if the mats were left out as sometimes renters will remove them if there was a spill or they became extremely soiled. I can assure you that It was never his intention to lead you to believe he was accusing you of anything. Cesar resigned months ago but I called him today at his current job just to discuss this incident. He assured me that he was just following my instructions to give you a call. If the mats had been left out somewhere we would have retrieved them, if they were never there (which was probably the case) I would just have ordered another set and I can assure you I would have never charged you for them. If you believe you were charged a late fee please contact me directly at 305-364-9800 extension 2800 so I can investigate and correct any mistake. I will be back in the office on 9/20/21 and would be happy to speak to you. It is my goal to make sure you drive away happy every time rent, buy or have your vehicle serviced here at Headquarter Toyota. I also would like to mention that the 2 associates you mentioned in your DealerRater review have nothing to do with the rental department. I am fully responsible for my department and take owner ship of any problem you need help with. Please give me and opportunity to correct any misgiving as I am here to help. Thank you. Sincerely yours, Peter Montanez, General Manager Rental Department 305-825-9900

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