Healdsburg Chevrolet

I have NEVER had a more horrid customer service experience then I've had dealing with McConnell Chevrolet and the damage their service department has continually made to my car. Starting from the experience then I've had dealing with McConnell Chevrolet and the damage their service department has continually made to my car. Starting from the beginning, I bought a brand new 2012 Jeep Grand Cherokee Overland in Feb'12. I also purchased the Xzilion exterior & interior protection product which needed to be applied at a later date. The car went in to have the Xzilion applied and was returned to us with white spots on the seat and discolorations on the leather dash board. The weather stripping on the side windows was also hanging out. And finally there was a dent in back quarter panel. Please note the service department declined to tell us that any dents occurred while they had the car. We had to find them on our own and notify them. They agreed to order new weather stripping and fix the dent. They also said they would respray a 2nd application of the Xzilion as that was the reason for the white spots and discolorations. Once again, the car was returned to us. Upon inspection we found scratches and bent/ dented trim pieces on the side windows where they had replaced the weather stripping. Please note again that the service department declined to tell us that any new dents or scratches had occurred during repair of the previous problems. They agreed to order new trim pieces and replace them. The second I brought the car home from repairs, my husband inspects it only to find ANOTHER, much longer scratch on the window side panel. My husband decided to go down and speak with the owner Bruce McConnell. Don't waste your time. He could CARELESS about your problems once he has your $45,000!! My husband explained our issues with the service department and the scratches and or dents they continually put in the car while it's there. Bruce said that our problems are only minor concerns to him and that we shouldn't worry because the car would be full of scratches and dents like that within a month. (Some customer service, right?) My husband explained regardless of what WE do to the car, HIS SERVICE DEPARTMENT damaged it and it needed to be repaired. Minor concern to him or not, the car cost us $45,000 and now had scratches which were not made by us. Bruce finally told us obviously his service department COULD NOT meet our standards. Which let me make clear are not unrealistic. All we wanted was our brand new car free of scratches, dings or dents like we had prior to it going in and having the Xzilion protection applied. In the end, it came down to us taking the car to Redwood Auto Body for the repairs. Which naturally like any good auto service shop the car came out free of scratches. A few months go by and we have another load of problems. The leather dashboard was bubbling up and looked horrible. Perhaps to much Xzilion applied?? Then the black leather driver seat was cracking and turning white. The windshield also had streaking lines through out it which were not there prior to the Xzilion application. Lastly the check engine light had come on and was not going off. I called McConnell and set up an appointment to have the issues looked at. They submitted photos of the driver seat and dashboard to Chrysler for repair approval. Chrysler approved the replacement of the leather driver seat and repair of the dash board. McConnell notified us that the check engine light was on due to a bad cylinder head in the engine. They said they were ordering a new head and the repairs should be completed the following week (7 days). 20 days go by before were notified our car is ready for pick up. They did provide a loaner car however, it was a Fiat 500 which is a tiny 2 door car and I'm a mother who needs room for car seats and such. Totally unacceptable in my eyes. We got the car back and 3 weeks go by before we decide to again wash the car as we had just detailed it prior to going in for the engine repairs. (CAR HAD NO GOUGES). While cleaning the car we notice the windshield is still full of streaks. How Travis in service says he couldn't see them is beyond me. The dashboard which was repaired still looks horrible. You can now see where the leather dash was pulled back, glued and laid back down. And of course, as it never fails, there's another HUGE 4" gouge out of the front bumper. Which let me be clear IS FILLED IN WITH BLACK TOUCH-UP PAINT. However, this time they deny the scratch was made by them as Travis the tech did not "report" having scratched it. And if a tech doesn't report it they get fired...Well were any of our prior SCRATCHES or DENTS "reported"?? NO, WE HAD TO FIND THEM OURSELVES! When my husband spoke with the service manager Scott Kiessig, he willingly admitted they filled the scratch with touch-up paint as a gesture of good service. 100% BS. Because, what about the little scratch I KNOW I put in the bumper. Why didn't they fill that one too while being so generous? Because, it's still there, NO touch-up paint. So obviously, that was a complete lie. They don't fill your scratches with touch-up paint as a gesture of good service. EVERY TIME our car was returned, it had scratches or dents which were not reported by the technicians. So why is this scratch any different? As Bruce McConnell and Scott Kiessig said we're just KNIT PICKERS who can't be satisfied. I apologize but knit picking would be complaining about the greasy finger prints always on the car, which we're not. We are notifying you of actual DAMAGE your service shop has caused. Which will now have to be paid for out of our pockets. So I'm sorry your service shop scratched our car AGAIN, filled it in with paint (without my consent let my add), decided not to tell us, and WE NOTICIED!! More

Best car buying experience to date. Easy no hassle sale.Got what we wanted without the salesman going back and forth to his manager, no initial here or here so my manager knows your serious BS.Just an sale.Got what we wanted without the salesman going back and forth to his manager, no initial here or here so my manager knows your serious BS.Just an honest sale without the "High Pressure"sales tactics. This is how you keep'em coming back. More

My husband and I had a great experience with McConnell Chevrolet. Bill Carter was extremely helpful in finding me the exact vehicle I was looking for. The best experience we have had and I will definitely Chevrolet. Bill Carter was extremely helpful in finding me the exact vehicle I was looking for. The best experience we have had and I will definitely be a returning customer!! More

My sisters living in Healdsburg suggested I check out the dealers there. I had looked in Petaluma and Santa Rosa but was not getting "good vibes" from the various dealerships I visited. Looked at the three dealers there. I had looked in Petaluma and Santa Rosa but was not getting "good vibes" from the various dealerships I visited. Looked at the three dealers in Healdsburg and found what I wanted at McConnell. Bill was very friendly and up front when it came to dealing. First time in my life I actually enjoyed buying a vehicle. I feel I got a great deal, much better than any I received elswhere. The truck was clean and full of gas when I picked it up. Couldn't be more satisfied. "I'll be back". More

This is the third car I've brought from Marshall in eight years. Great to work with.. Family friendly, trustworthy, picks up my car for service, honest, and I've recommended him to friends thru the years. Wi years. Great to work with.. Family friendly, trustworthy, picks up my car for service, honest, and I've recommended him to friends thru the years. Wish there more Marshall's in the car business. More

I want to Thank Kelly for all of his help in selecting my new Car. Kelly took the time to answer all of my questions completely. I wish to thank all of the staff for being so nice and helpful. Even the own new Car. Kelly took the time to answer all of my questions completely. I wish to thank all of the staff for being so nice and helpful. Even the owners took time out of their busy day to talk to me. I will recommend McConnell Chevrolet to all of my friends. You will not find a better dealer anywhere. More

An honest dealership with an awesome salesman. Bill Carter got me an affordable deal and demonstrated all features of the vehicle. I'm very happy!! Carter got me an affordable deal and demonstrated all features of the vehicle. I'm very happy!! More

My husband and I were looking for a new Chevy that had better gas mileage then the Duarango we had. Three months ago we went to McConnell and looked at the Chevy Cruze and found one we liked. Bill was ver better gas mileage then the Duarango we had. Three months ago we went to McConnell and looked at the Chevy Cruze and found one we liked. Bill was very straight forward and did not attempt to push another more expensive car on us. At the time we also looked at the Chevy Malibu as it had more space and would fit our family better. Bill advised us after going thru all the numbers that we were just too upside down on the Durango to make it work without a good size cash payment, we were not able to do it at the time and even one owner came out to talk to us about the options we had to make it work but was never pushy just advised us to come back . Over the next three months I kept my eye on their website until I found the car I wanted, the 2012 Chevy Malibu at an amazing sale price. We were still upside down yet not so much. We contacted Bill and then our credit union. Our credit union worked with Bill and we were able to get a loan for the car with a reasonable interest rate and payment. When we went up to get the car and finalize all paperwork our bank came back with a higher rate and Bill and the finance team were able to secure a lower rate for us. I did do a lot of work on my own to push it through but surprisingly it was me being pushy and not the salesman! Weird I know but it worked out in the end and I hope that Bill is still with McConnell when we go back in two years for a car for my husband. Thank you so much Bill for your patience with me and McConnell for the great service and wonderful new car!! More

Car shopping has never been an activity we looked forward to doing. However our experience with the McConnell dealership and Peter Magrini, especially was very enjoyable as wells being a very positive major to doing. However our experience with the McConnell dealership and Peter Magrini, especially was very enjoyable as wells being a very positive major business dealing. His knowledge of his craft and respect of us the buyer was excellent. More

I was looking for a 2011 Dodge Charger, and found one listed by McConnell online. I emailed through the website, and was called by Bill Carter, who talked me through what the process would be like. I inf listed by McConnell online. I emailed through the website, and was called by Bill Carter, who talked me through what the process would be like. I informed him I would be trading in my current car, and that I was from Yuba City, which is about 2 hours away, so Bill told me he would do as much work on appraising my car without me having to go to the dealership. It came time to go check out the vehicle, and it was looked amazing, right out in front of the dealership. I went for a test drive, and knew I wanted the car. Negotiations ensued, and I believe it was a great deal for both sides. Since my dad was the co-signer of the loan, and also the technical owner of the car I was trading in, I assumed he would have to come down the following week to sign, drop off my car, and pick up the new one. But Bill and his team did an amazing job of figuring out a way to make that not necessary, and my mom was able to sign for it after a lot of work on their part. Amazingly, I got to drive home in my new car in the same day, with a great price for both my trade in, and my new ride. McConnell is a great dealership, and I will recommend them to anyone looking for a new or used car near Healdsburg. More