Healey Chevrolet

I recently purchased a used vehicle in Poughkeepsie and was told I could bring anywhere for service. It was kind of an important factor because it is a 20 minute drive verses an hour and a half. Before w was told I could bring anywhere for service. It was kind of an important factor because it is a 20 minute drive verses an hour and a half. Before we left the lot we noticed that the vehicles lift gate did not function and both tail lights were cracked. I was told by Andy, the sales manager, that he would "make it right" before we even left the lot. I brought it in for service in Middletown (as we should be able to go anywhere per Andy) and after the "repair" there was a huge gap between the body and both tail lights. The Service manager in middletown was ready to rectify the issue and offered for me to take a rental car for a third day. After he spoke on the phone with Andy he came back and said that he was sorry to be the bearer of bad news but Andy told him as long as the lift gate works nothing further will be done. The Middletown service manager saw it was a problem, the mechanic saw it was a problem and yet Andy will not acknowledge the issue he said "it may have been in an accident before" if we knew new taillights would have been impossible to install we would not have bought the car but did because we were promised it would be made right. I was beyond upset when I spoke with Andy. I was told I have to bring it to Poughkeepsie for "his mechanics" to look at it to make sure there was not an issue with the work done in Middletown. This implies that the technicians in Middletown do not know what they are doing. If I knew the better technicians were not in Middletown I would not have bought the car as I do not want to drive that far. When speaking with Andy he cursed at me spewing the F-word like it was nothing. I do not care what the circumstance is, this is unprofessional and unacceptable. During our conversation I asked Andy if the lift gate was included in the GMC certification he refused to say and said "we fixed it didn't we" although the repair has not been satisfactorily completed. I am waiting on a checklist showing everything was done but have my doubts the certification is being done correctly if at all prior to sale. It seems his goal now is inconviencing me to the extent that I will not have the repair done. Again by implying one locations mechanics are better than another knowing full well how difficult it is for me to get to the location that the car was purchased. I was so frustrated with the lies and unprofessional behavior I tried to wash my hands and return the vehicle. I felt it was warranted because of the lies and abuse but was told I was unable to. The icing on the cake is that Andy was not wearing a mask during this pandemic. I suppose I shouldn't be surprised that someone that cares this little about his customers would have any care for guidelines or their health. Overall this has been an extremely negative experience and I regret every minute of it. I would think twice before doing any business with these people, they will appear positive to get your money promising whatever is needed and then quickly stab you in the back. More

Tanya Travis went above and beyond with helping me and keeping me advised of the status of my 9 month purchased vehicle which was parked at Healy service department four months. I have only positive fee keeping me advised of the status of my 9 month purchased vehicle which was parked at Healy service department four months. I have only positive feelings for her exemplary customer service actions towards me and her colleagues. More

How many trips to the shop before my truck gets fixed? My 2016 Silverado has been in the shop at Healey more then 5 times for the same issue. They have replaced so many parts under warranty that now they My 2016 Silverado has been in the shop at Healey more then 5 times for the same issue. They have replaced so many parts under warranty that now they have to begin replacing the same parts a 2nd time to see if this will fix the truck. Originally I was working with Chris the advisor until he tried to pull a fast one on me which lead me to the service manager. I then worked with Bobby with no better luck. Communication with-in this dealership is horrible. I have also contacted gm with them being no hrkp. Off to the general manager I went only to find out they had been using smoke and mirrors on me the whole time. Highly recommend taking your vehicle to another dealership for service. More

3 Damaged Roofs We had to deal with Healey when our body shop ordered a new roof from them. It came demolished. They re-ordered, it came damaged again. Third time, da We had to deal with Healey when our body shop ordered a new roof from them. It came demolished. They re-ordered, it came damaged again. Third time, damaged, but the body shop decided to just fix the damage of the new part instead of deal with them again. I called them several times about the damaged roofs. Not one phone call back. Such horrible customer service. Even got their parts manager number here and still, no return call, follow up, or reimbursement. More

Con artists and liars! Steve Villosio lied on my financing paperwork saying paid a full down payment upfront but yet he deferred it into 3 payments. Never marked it on finan Steve Villosio lied on my financing paperwork saying paid a full down payment upfront but yet he deferred it into 3 payments. Never marked it on finance contract which is against the TILA. On top of that now I’m trying to get my car back that they held due to that from the repo status and they are lying to the bank saying they held it for repair costs. But on the receipt they gave me for those repairs it was covered and it says I had to pay $0 right on the receipt. Will NEVER go here or to any healey dealership EVER again! They are con artists, and then tried saying what they did wasn’t illegal! But it states it and the bank agrees with me! Worst buying experience ever! Do not go here! Go somewhere else, save yourself the time and headache. More

Great Customer service. My good friend told me about there customer service is great so I stop there & met with CHRISTINA MINET great sales person I told her I am interested My good friend told me about there customer service is great so I stop there & met with CHRISTINA MINET great sales person I told her I am interested in Chevy traverse 2018 ,she was excellent did not force me or trying to sell me different car get me the best prices what I was looking for and I was very happy.my name is Syed and I highly recommend Healy brothers Poughkeepsie & Christina MINET. Thank you. More

Steve Villosio, an excellent asset to Chevy After a disastrous experience with The Ford Company, my husband and I went into Healey Brothers on a whim. I'm glad we did because after the Equifax d After a disastrous experience with The Ford Company, my husband and I went into Healey Brothers on a whim. I'm glad we did because after the Equifax debacle of them freezing people's accounts for data breach, Steve jumped through hoops to end on our day on a much more positive note. He was patient, extremely helpful and resolved the problems we had ensuring us getting the vehicle today. I would not only recommend Steve to everyone I know, but the dealership as a whole. More

Excellent Service, Again An excellent, hassle free experience. Got the car I wanted, and the salesman I dealt with (Steve Villosio), was very professional He actually took tim An excellent, hassle free experience. Got the car I wanted, and the salesman I dealt with (Steve Villosio), was very professional He actually took time to compare prices, and to tell me exactly what my payments would be per month. There was no bs, just straight forward communication. This is not the first time I've dealt with Healey, and both times, it was excellent. If you want straight forward, no nonsense professionalism, see Steve! More

Great service for a key!!1 I visited the Middletown, NY location and spoke with Keith. He was very professional and made my visit very easy and very fast . I was having a spar I visited the Middletown, NY location and spoke with Keith. He was very professional and made my visit very easy and very fast . I was having a spare key made for my mother who purchased a Chevrolet in Port Jervis. The car did not come with a spare so I live in NH and wanted her to have a spare. Keith answered all my questios, as I called a few times. Definitely an asset to their dealership! Kaittlyn was also very friendly and accomdating also. These two were great to work with. More

Melted my front bumper Went in for an oil change....asked them to buff out a small scratch on the front bumper. He rubbed so hard that he melted the paint off. Needless to Went in for an oil change....asked them to buff out a small scratch on the front bumper. He rubbed so hard that he melted the paint off. Needless to say I had to have it repaired and I was without my vehicle for three days. It is used as a limousine for services. I lost a lot of money during that time period. The worst part, they acted like no big deal. Whatever....., More