Healey Ford Lincoln

DO NOT GET SERVICED HERE. Called to have scheduled service of oil change and look at transmission because of noise. 1-1/2 weeks later the appointment comes up. Dropped F150 of Called to have scheduled service of oil change and look at transmission because of noise. 1-1/2 weeks later the appointment comes up. Dropped F150 off to get done. She says it's in for trans. flush. I say no, it's in for oil change and trans. inspection for noise. She said OH there's a service recall for the trans. OK I'll get both done for you. I'm thinking good. The truck will be taken care of. I called at 3:-3:30 to see how's it's going. Service manager is busy and will call you back. Doesn't do it. I called back to see and he says the oil is done but they will not be able to get to the trans as the trans tech is just to busy. I go to pick it up and they didn't do anything to it. No oil change and didn't look at trans. BIG waist of a day. He says can you leave it over weekend. I say no, I need it. he tried working with me but if you make an appointment and work your day around to get it there. The least they can do is do one of the things to be done. BUT no, nothing. Never going back. And spreading the word of nobody should go there. No stars as they didn't do anything. More

Service department is not responsible. Left message twice for my lincoln mkc service. But never called me back. This shows there attitude to the duties. Stay away Left message twice for my lincoln mkc service. But never called me back. This shows there attitude to the duties. Stay away More

Healey staff was great. Well worth the drive from MA. And I love my new expedition! Well worth the drive from MA. And I love my new expedition! More

Healey took in my girlfriend's car when no other dealer would. The car was still under warranty, but two previous dealers botched replacement of a major part. No other dealers would touch the car given tha would. The car was still under warranty, but two previous dealers botched replacement of a major part. No other dealers would touch the car given that it had already been touched by two previous dealers, and both of them had managed to screw up the warranty repair. Nevertheless, Healey agreed to have the car towed to Goshen, and perform the repairs. Their work was great, and most importantly, rather quick. The previous dealers had the car for months at time. Healey, however, was able to get us back on the road in about two weeks, and we were provided a loaner during those two weeks - something the prior two dealers claimed they couldn't do due to a car shortage. We've now been driving the car for about 6 months post Healey's work, and it's as smooth as ever, no issues to report. For that, and their service, I would give Healey 5 stars. However, I'm only giving 4 because the car had what appeared to be red paint on a portion of the windshield when it was returned to us - something that was definitely not there before. No clue where that red substance came from, but it did come off fairly easily. Had that not happened, I would have certainly given Healey 5 stars. Side note: when you go to drop off your car (or pick up a rental), their valet takes pictures of all corners of the car. Why isn't this done at more dealerships? It's so easy to do, and quite frankly necessary. It's a measure to ensure both the dealer and the customer are covered in the event something unforeseen happens to a car. More

I took my 2017 Ford Escape for service this past November and John Chin Char was a pleasure to work with. Not only did he delivered excellent service with my car, he also provided a rental while my car was i and John Chin Char was a pleasure to work with. Not only did he delivered excellent service with my car, he also provided a rental while my car was in the shop. He kept me informed with the whole process of my car's repair and was upfront with the cost and how long the process would take. I appreciated his professionalism and his ability to get the job done. More

Purchased a "White" Lincoln Corsair through a broker that deals with this dealership and got a beige car that they are insisting is white. They even labeled the key beige. Not that they care but I will neve deals with this dealership and got a beige car that they are insisting is white. They even labeled the key beige. Not that they care but I will never deal with this dealership again and advise anyone else they may be considering this dealership to look elsewhere. The situation is this. My broker called them asked if they had a white Corsair. They had this Peal Ceramic which is clearly beige and, hideous by the way, sitting on the lot and he said, "Sure we have white," knowing full well that is not what I was looking for or a bare minimum should have been made aware of. Now, because I picked up the car, in good faith when it was dark from the broker's home, I have a vehicle I don't want and all they can say is "technically" it is white. They obviously took advantage of the trust I had in the broker I used many times before including the previous Lincoln MKC I got from them. There is a lot of blame to go around and all of it does not belong to the dealership. However, the listed salesperson clearly values making a sale over being deceitful. I have avoided purchasing a vehicle from a website like Carvana because I wanted to support brick and mortar dealerships, however, this has all changed with this experience. From now on NO SATISFACTION GUARANTEE NO PURCHASE. This is the type of underhandedness that gives car buying a bad name. If you are considering this dealership just keep in mind they are devious and deceitful. Therefore, you should expect to be dealt with in an underhanded manner...buyer beware. More

**Horrible service **. They did not review report with me. They forgot to call me when car ready. I had to call them to get the status. They promised me for shuttle but when requested them for shuttle (Pi me. They forgot to call me when car ready. I had to call them to get the status. They promised me for shuttle but when requested them for shuttle (Pick me up from my home) they told me there is no shuttle for today. So i had to wait until next day to pick up my car. There is no apologies or sorry. They do not care about customer, all they want is money. All i needed a schedule maintenance for my car. I have ford protection plan. Car is only two and half year old. I can imagine if car is old what they would do. if you have choice avoid them....... More

This place was awful. They charged me $1500 to fix a wire inside the steering column which was shorting out the starter. The mechanic took a month, I am talking for weeks to figure it out. Then when I notice inside the steering column which was shorting out the starter. The mechanic took a month, I am talking for weeks to figure it out. Then when I notice of course after I get home that the horn isn’t working anymore and neither is The cruise control I called him and he says oh you can take it back in and will take a look at it but I’m thinking it’s gonna take another month and God knows how much more money figure that out. So I never take it back months later I find out on my own that the horn relay which is a fuse is just missing in the fuse box. So I called them about this it’s a five dollar piece of plastic and they won’t give it to me they don’t believe my story they just are jerks. But that’s not the end. I go to the place to buy the five dollar part. I walk in the door it’s coronavirus time is a secretary and I’m standing here waiting to ask her where is the part department and for three minutes she says nothing to me. She knows I’m standing there and she asked me has anybody helped you yet knowing xxxx well nobody has. She never says hi never says hi I get the part I come back she’s the one who’s going to check me out I stand there she never says hi I said hi first she never greets me she never says thank you. This place is atrocious The only reason why they are successful is because they are the only ones around. More

Bait and switch My first visit was a waste of time. I called to inquire if they had a certain class of vehicles in my price range and was explicit in my request so as My first visit was a waste of time. I called to inquire if they had a certain class of vehicles in my price range and was explicit in my request so as to avoid any miscommunication. I was told they had multiple vehicles to meet my needs. After driving 45 minutes to get there they only had significantly more expensive vehicles and wasted my time. More

Good experience Had problems with my seat in my Lincoln just like to thank brian and Steve in service for working so hard to fix a tough problem my seat is quiet now Had problems with my seat in my Lincoln just like to thank brian and Steve in service for working so hard to fix a tough problem my seat is quiet now thanks for your hard work More