Healey Ford Lincoln

It's a great day to get xxxxx at Healey This is by far the worst service experience I have had anywhere!!! Had my fusion towed to Healey Ford due to a no start condition. It would just This is by far the worst service experience I have had anywhere!!! Had my fusion towed to Healey Ford due to a no start condition. It would just crank and crank. I originally had it towed from a very reputable local shop to here because within a day they determined the PCM was bad. That part was still covered by the manufacturers warranty which meant it had to go to the dealer. It took Healey Ford 4 business days to even get it into the shop to look at it. Then they spent days on end being diagnosing it in the shop. Lloyd has been no help. He doesn't keep in touch all he tells me is they are working on it. When I ask him questions he never has any answers. I also have to be the one to call him. The cherry on top is that they don't have loaner cars.... They have "rentals" and I was not allowed to have one until they figure out what's wrong with the car and only then if the part is covered by warranty. So yes we only have one car for both my wife and I to share. I work an hour away and she works in the area. Needless to say she has been late to work or had to miss work for almost two whole weeks. It was finally determined after a week of the car being in the shop the PCM needed a flash and there was a loose connector to a sensor causing the issue which they tried blaming the first shop I had it at. I kept asking Lloyd which sensor was the connector for he never told me. All he said was he would have to ask the mechanic working on the car. Never found out. He told me they got the car started but now I needed the mass airflow sensor and of course they wouldn't cover it under my warranty. I was xxxxx for 4 hours of labor on something the mechanic should have figured out right away and the mass air sensor which they had in stock for a total cost of $853. After arguing with Lloyd on the phone and making some phone calls of my own. Conveniently there are never any managers available at this place. I kindly asked Lloyd if there is anything he can do on the cost. He was very hesitant and said he would have to speak with his manager and call me back. I was unable to get back in contact with him for the rest of the day. That following Saturday I never heard from him. Finally got in contact with him Monday and he gave me a very nasty attitude accusing me of taking 3 days to get back to him when he was the one that was supposed to get back to me!!! Supposedly he was only allowed to take $125 off which wasn't even 15% of the bill. Most dealerships will give at least 20% off, but regardless I shouldn't have to pay 4 hours of labor for his incompetent mechanic. Lloyd was supposed to have the car done for me to pickup that evening, but after making a call to him on my way home from work I found out the car never made it back into the shop. I told him I am picking up my car tomorrow whether it's done or not and want to speak with a manager. He kept trying to reassure me the car would be done first thing in the morning. Surely it wasn't. I had to wait till the afternoon to finally get in contact with Lloyd which he said they are finishing it up. I told him I am coming this evening to pick it up and want to speak with a manager. When I came to pickup the car the service department was still open, but only the receptionist was there. She didn't know where anyone was. I was just handed the bill with the keys to my car. Needless to say I will never use Healey ford again or recommend anyone here. If i have to use a Ford dealer again in the future I will go back to Leo Kaytes. More

Poorly trained, deceiving nature, dirty sales I had been a loyal customer to Healey Brothers. Buying and servicing Five vehicles from their dealership. They lack the ability to see a customer is h I had been a loyal customer to Healey Brothers. Buying and servicing Five vehicles from their dealership. They lack the ability to see a customer is happy when things go wrong. Sales and managers are not trained on how to manage, resolve difficult problems that may come up. Their focus is making a sale, not loyalty to their return customers. The culture is, buy a car, now get lost. More

Trash mechanics,poor customer service nd a rip off I got my car repaired there witha new ECU ,they forgot to tighten my battery so my car died nd I thought they messed up installing the computer but ap I got my car repaired there witha new ECU ,they forgot to tighten my battery so my car died nd I thought they messed up installing the computer but apparently it was my fault my battery was lose nd they charged me 50$ to tighten my battery.Plwase this place is a rip off don't go there More

Horrible Service Can't diagnose anything right. I have been serving my Ford Edge at Healey Ford for the last 4 years, I have always done whatever service they recommend without question. I am a sin I have been serving my Ford Edge at Healey Ford for the last 4 years, I have always done whatever service they recommend without question. I am a single mother, working full-time and I can not be without a reliable transportation. I noticed that my battery started to fail so I brought it to them. Just as this issue happened my engine light came on and a low coolant light came too. The car had just under 59K miles. The service writer Lloyd help me and said he will check out the car. He was very nice and polite. I had to rent a car with an outside agency while my car was going to have work done. I was told it only needed a battery, a sensor was leaking from the coolant and he found the axle needed repair as well as a recall. The estimate was $500 to $1000 and not knowing I said please fix it ASAP because I am paying a rental. He said no problem I will have it done by tomorrow. 3 Days later after numerous phone calls he says there is a computer issue and he had to order another part. I am still paying for a rental and he offers me on day 4 come pick up a car from them. My car is not running? He said issues with the computer. When I get there after running around he says its fixed. I leave the dealership and less than 5 miles away my lights come on again. ENGINE LIGHT and Coolant Low. They offer to bring a car to me 2 days later and pick up mine. They said it now needs a water pump that will be $1500. I have never replaced a water pump on any car at 59K miles. I know the service writers are commissioned salespeople. (Whatever the bill is they get a % of) I am frustrated that my complaint to Ford was unanswered from Management of the dealership. Ford manufacturer said the dealership could offer something as far a good will if the dealership wanted to. I called numerous times to speak with the service manager and not one phone call back. When I picked up my car and paid my bill the service manager was not around. They asked me for my rental car bill to get a full refund, however it has been two weeks and nothing. I also had to go to another dealership to have the screws that they forgot to put on my engine shield. It was hanging off and very unprofessional. I do not recommend taking your car here other than basic maintenance. More

One of the best sales experience ever I went to Healy Brothers Ford after scheduling an appointment online via their web chat, to see a 2017 Focus RS. Chris was the sales person that assis I went to Healy Brothers Ford after scheduling an appointment online via their web chat, to see a 2017 Focus RS. Chris was the sales person that assisted me and I can't be more glad. He was extremely easy going, walked me through the car and pointed our features I didn't even know the car had. It was a no pressure scenario. The trade in process was smooth and i was able to take the car home that night after keeping the dealer open after hours. Shay was nice and helped me pair my Bluetooth and explained some features as well. Overall I would recommend anyone to go there and ask for Chris. More

Terrible Experience My truck buying experience with Healey has been a lengthy saga to say the least. On July 1, I bought a 2014 F-350 from Healey, and it's been nothing b My truck buying experience with Healey has been a lengthy saga to say the least. On July 1, I bought a 2014 F-350 from Healey, and it's been nothing but a headache ever since. I didn't even get the truck home before the check engine light came on. This was right at COB, on the front end of a long weekend, so I had a few days to identify additional problems that weren't apparent on the dealer's lot. The problems were as follows: -check engine light (obviously) -climate control system malfunction -engine oil leak I get it, I bought a used vehicle, but come on. This is a Ford product, sold by a Ford dealer. This isn't a base model Fiesta. We're talking about an F-350 Lariat. One of the Crown Jewels of the Ford line. I expected better. There were multiple visits to their truck center to diagnose and repair the problems, and what should have taken days or even a couple of weeks to fix turned into months. Twice the diagnosis required parts to be ordered, and I was told I would be contacted when they came in. Both times they failed to contact me and after an excessive amount of time had passed (a month in one case) I contacted them to find out that they had the parts, just didn't bother to call me. At one point, I spent 4 days trying to contact my service writer, only to find out that he didn't even work in that department anymore, and my file hadn't been handed off to anyone. The first few times I brought the truck in, I asked about loaners. After all, I have a job and the kids have places to be and things to do (and I just bought this truck from you). I was told they didn't have any, and that was that. No more effort was made. At one point, the service writer offered to just give my truck back instead of doing the repair. On one occasion, their courtesy driver gave me a ride home, and I was basically on house arrest until my wife got home from work to take me to pick up my truck. When I came to drop off the truck for the biggest of the repairs (the oil leak) my new service writer was prepared to send me off with the courtesy driver, but to his credit, made the effort and got me a loaner. Now, about the repair itself. It was the most labor intensive of all the repairs thus far, but I was told it was a 2 day job. After several days, I call for an update and I'm told it's not done. This happens on day 4, and again on day 7, and again on day 10, and again on day 16. I come to find out that it's been sitting in the spot I left it in and hasn't been touched this entire time. When all was said and done, I finally get my truck back on day 21. THREE WEEKS. For a 2 day repair. That is absolutely absurd. To put icing on that cake, they gave it back to me with a broken foglight (which wasn't previously broken). My new service writer, bless his heart, was trying. Unfortunately, he's on the tail end of what appears to be a broken system. I'm sure he takes a lot of flak from customers who are dissatisfied with the service they receive, which he really has no control over. So here's the bottom line: Healey is a high volume dealer whose only objective is to move product. They DO NOT care about you. I've been assured by more than one employee that their owner cares a great deal about their reputation, but from every interaction I've had with them, I can say that is absolutely false. As long as they're moving product, they don't care. If they sell you a lemon or provide poor customer service, they give zero f*cks as long as you've already signed on the dotted line. At one point, I went to their sales department to address a different issue, and ran into my sales guy. I told him everything that had occurred up to that point, and what was his response? "Wow, that sucks." You know what, Victor? You're right. It does suck. What sucks even more is that nobody in this place wants to take ownership of this situation and try to make it right. Honestly, the only silver lining is that on the day of sale, their processor upsold me on the extended warranty, which I'm grateful for now, since I can pretty much guarantee that all of these repairs would be coming out of pocket if I hadn't gotten it (even though all of these problems existed when they sold it to me). Their much-touted truck center is great, if you're a fleet owner who brings them lots of business, but if you're just a dude trying to get his truck fixed (especially warranty work), sorry. Back of the line. We'll get to it when we get to it. I've since done business with another Ford dealership in the area, and I can say with certainty that they are not all created equal. That other dealer treated my wife and I with courtesy and respect, and I left there feeling like I made a good decision. With Healey, it's been nothing but buyer's remorse. Healey management, if you're reading this, and it's the first time you're hearing about this entire situation, you should feel deceived and insulted. This is how your employees are representing you, the owners, and the brand. More

Review of my experience I just bought a Ford Edge Saturday.The thing is I didn't go to Healy's to buy a car.I had just gotten service done on my car and was looking at some t I just bought a Ford Edge Saturday.The thing is I didn't go to Healy's to buy a car.I had just gotten service done on my car and was looking at some trucks as I was going to pick up my car.When Chris came over to see if there was anything he could do.One thing led to another and next thing I know I am buying a brand new Ford Edge.I believe Chris was the major factor in my decision to buy.No high pressure (most people hate that)Just the facts and a good deal.After I bought the vehicle Steven sat with me for about half an hour going over the vehicle with me.This is the first time I have ever bought a car and had someone take the time to go over all the bells and whistles with me. (including 3 I bought from Healey Bros).I enjoyed that experience very much More

I purchased my Ford Flex 2 years ago from Healeys and was pleasantly surprised by how well we were treated. The dealership was clean and the sales staff was very friendly. The price fit our budget and they pleasantly surprised by how well we were treated. The dealership was clean and the sales staff was very friendly. The price fit our budget and they were fantastic working our credit. The entire experience was a good one. The reason I am writing today, 2 years later, is an experience with them TODAY. I am 7 months pregnant and was on my way to a doctors appointment and my 9 year old daughter locked both sets of keys in my car, with it running! We now live in PA and I was not familiar of what to do or whom to call. After several attmepts at a lock smith and A failed attmept with a slim jim, I decided to try to call Healeys, in the hopes they might be able to suggest a solution to me. The service department was great. They searched through their records and gave me the outside door lock code. Apparently, I had transposed 2 of the numbers when trying to use it and previously had just thought it wasn't working. THANK YOU, THANK YOU, THANK YOU! John Koerner, Paul and Dwight and the service department at Ford - You guys are the best! Enjoy the holidays! Marissa More

The worst buying experience I've ever had!! I buy a new car every 5 years. This sales manager couldn't care more whether he sold me a truck or not. And I did all the work other than putting the order in w car every 5 years. This sales manager couldn't care more whether he sold me a truck or not. And I did all the work other than putting the order in with the ford factory.. More