Heartland Toyota

Excellent Service and very friendly staff! Positive Environment and diverse staff makes it a pleasant place to do business. Love my Toyota vehicles. Great Maintenance Depth as well. Environment and diverse staff makes it a pleasant place to do business. Love my Toyota vehicles. Great Maintenance Depth as well. More

I called to make an appointment to check out a 4runner . We were able to get in quickly to meet with Jordan and make a great deal to buy our awesome 4runner! Thanks for wearing masks to keep us all safe whi We were able to get in quickly to meet with Jordan and make a great deal to buy our awesome 4runner! Thanks for wearing masks to keep us all safe while making our buying experience amazing! More

Despite being new, both Austin Stratton and Alexis Wagner were knowledgeable and great to work with. Super accommodating and helpful. They would seek guidance when necessary without it feeling awkward or clu were knowledgeable and great to work with. Super accommodating and helpful. They would seek guidance when necessary without it feeling awkward or clumsy. More

Taylor made my first car purchase easy! Easy to talk to and provides great service. The dealer got my car detailed while paperwork was being done so it was sitting pretty waitinf for me to leave the lot! and provides great service. The dealer got my car detailed while paperwork was being done so it was sitting pretty waitinf for me to leave the lot! More

I initially came to the dealership hoping to provide business to a local business. Since my initial online inquiries into this vehicle, I have been inundated with dealerships in the area looking to top business to a local business. Since my initial online inquiries into this vehicle, I have been inundated with dealerships in the area looking to top any offers I received. I decided to go with the local dealership and took a test drive (with Robbie) on a different model of the car I was interested in (Rav4 hybrid). I eventually reserved my preferred car by putting down a deposit on a model that was due to come to the dealership. When it arrived, I was called by a sales manager, Chris, to let me know. My only available day was Sunday, and Chris was not scheduled to work that day, but he told me I would have a 10 am appt with Robbie, who was the sales rep we first worked with when we walked in to test drive a different version of this vehicle. When we arrived at a little after 10 on Sunday, it was clear the dealership was unprepared to work with us. Robbie was not on the lot, and Nolan stepped in to help us. Keys to the vehicle were difficult to locate, and it was clear they had no idea we were coming in that day to buy the vehicle I had reserved. We waited about 15 mins until we were finally able to drive the reserved vehicle. Nolan did a nice job showing us some features, however, he had some incorrect information (reported the spare tire was full sized when it was not, for example). I would have preferred my sales rep to say "I don't know, but I'll find out" if he was unsure of a detail. Robbie did this during our first test drive and I appreciated that, especially when he got back to me with the answers. The test drive on Sunday went well, and we moved to the negotiation stage. When negotiations came to within $1000 of our target price, Nolan attempted to point out how this money was only a few dollars per month different in payments. We had explicitly stated it was the bottom line number, not the monthly payment, we were targeting. My husband felt a bit disrespected at being talked to as if he was being unreasonable for not seeing how minimal the monthly payment difference was. It would have been nice for Nolan to "read the audience" and see how agitated we were with this type of tactic and back off a little. Once Alexis stepped in to offer a compromise, we reached an agreement. It would have also been more upfront for Nolan to state that after the "out the door" price we agreed upon, we would then be presented with more "offers" when we moved to the finance office. We fully understand the process of offering these (reasonable) packages, but we value a truly transparent experience and being confronted with more price add-ons unexpectedly was disheartening. One side note, the music in the dealership was rather loud and distracting, and talking with Nolan and Alexis over the music while adhering to COVID safety protocols (masks, partitions) was challenging. Working with Alexis was the most pleasant part of the experience, as she was highly efficient and upfront about every step of the process. Yes, she did present the additional "loyalty program" offers and made them look enticing, but did not pressure us to buy any of them (we chose three of them in the end). She made the final process very bearable and we appreciate her efforts with us. When receiving the car, we were paired with Robbie once again. He explained to us that we were not, in fact, on the schedule for the day and he had no idea we were coming in. He assured us that had he known, he would have been fully prepared to give us a better and more timely experience. I believed his statement and feel there must have been some disconnect with communication between Chris and Robbie. Unfortunately, that miscommunication led to us, the buyers, having a less than optimal experience. During the final check out process, we did not complete the checklist (I didn't even know we were supposed to do one until I found it in the car when I got home). We did not purchase floor mats, but the checklist indicated we had been taught the installation process. The car had been washed and cleaned on the inside, but there were stickers remaining on the glove box and right in the middle of the rear view mirror. The gas tank was also about one quarter full when we left the lot, and I saw on the checklist it was either supposed to be full or we were to be provided a gas voucher (we got neither). I took a picture of the odometer when I got home to show the car had 48 miles on it total and the tank was at one quarter full to verify this. Overall, the only part of the checklist we went over was (most of) the vehicle features and benefits. I was told I would get a follow up phone call either that day or the next to see how things were going, and I did not receive any call. We really wanted to have a good experience with Heartland Toyota. Our initial experience with Robbie was good, and Chris followed up on several calls I had before we put a deposit down on the vehicle coming to the dealership. The actual buying process was not as pleasant, as stated above. Despite assurances that we "would have" had a better experience had we actually been put on the schedule for the day, we can only speak to the actual experience we had. Because of the issues previously stated, we feel we cannot recommend this dealership to any of our friends or acquaintances who may ask us about our experience. My husband is looking to buy a new pick up truck within the next two years, and we will most likely look elsewhere for it. We really love the car we purchased and feel we got a good deal on it, but the process was unnecessarily challenging. We appreciate honesty, transparency and attention to detail when working with a business. We were disappointed to not experience these qualities when buying our car. More

From the moment I walked in I felt welcomed, at ease and listened to. Kimber (& Carson) both listened to my concerns, ideas and provided me with a GREAT experience. listened to. Kimber (& Carson) both listened to my concerns, ideas and provided me with a GREAT experience. More

I had a great experience with everyone at Heartland Toyota. Everyone was efficient and helpful and very personable! I particularly appreciated the help Montana gave with insurance! Toyota. Everyone was efficient and helpful and very personable! I particularly appreciated the help Montana gave with insurance! More

Very informative and helpful! I was treated very well and the process to getting my new car to drive was not too difficult. Thank you very much the process to getting my new car to drive was not too difficult. Thank you very much More

We were so impressed at the professionalism of buying our car. Thank you for making this an easy and stress free process! We will definitely shop with you again. car. Thank you for making this an easy and stress free process! We will definitely shop with you again. More

Josue has the job that all customers dread - closing financials with tons of paper. He was very personable and efficient with process. Someday you will find a way to replace the dot matrix printer fro financials with tons of paper. He was very personable and efficient with process. Someday you will find a way to replace the dot matrix printer from the 1970's - just keep Josue around to run it. More