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Hebert's Town and Country Chrysler Dodge Jeep RAM

Shreveport, LA

4.7
2,826 Reviews

1155 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 2,826 reviews

June 19, 2023

Justin did a great job of meeting me and getting my vehicle looked at a timely manner. The oil change was quick. He also showed me the things to considered with maintenance as I was approaching speci More

by bryant_cis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin, Chuck Phipps
Jun 19, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thanks for the kind review! Its great to know our Service Team was able to get your oil change done in a timely manner and help you for future maintenance events. if there is anything else that we can do for you, do not hesitate to contact us here at Hebert's Town & Country Chrysler Dodge Jeep Ram.

June 18, 2023

Scheduled an appointment to find out it is first come first served. No appointment slots honored. More

by alis14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hebert's Town & Country
Jun 18, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, We always welcome customer feedback as it helps us to improve the customer experience. When you have a moment, please reach out so we can discuss appointment scheduling and your overall experience with our team. Thank you, Mark Hebert Dealership President mark@hebertstandc.com

June 16, 2023

I know it’s not the dealership’s fault but two months to get a replacement key fob is a bit much. Had to be reordered at least 3 times. Something needs to be done about the communication between dealership More

by mhoward544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Jun 16, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, At Hebert's Town & Country Chrysler Dodge Jeep Ram we welcome customer feedback as it helps us improve the customer experience. Please email your best contact information to me so we can speak with you regarding a key fob and your experience with our Service Team. Thank you for your time, Mark Hebert Dealership President mark@hebertstandc.com

June 16, 2023

I had great support from Hebert Town and Country. Everyone was helpful and made sure my truck was ready to go exactly like I ordered. I will definitely use them again in the future. More

by imcbroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cade, Beau Hebert, Chuck Phipps
Jun 17, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave us a five-star review. It is pleasing to learn that our Service Department was helpful and made sure your truck was ready to go. Your business is valued and we hope you continue to always choose Hebert's Town & Country Chrysler Dodge Jeep Ram.

June 16, 2023

I got price shock when it was time to pay for oil change- normally they put in semi synthetic oil in my charger- this time she told me price, I asked why so high- she said they put in full synthetic—told her More

by dwaynez28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil service
Jun 16, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave a review regarding your experience with us here at Hebert's Town & Country Chrysler Dodge Jeep Ram. We take our customer comments very seriously and your loyalty is important to us. We hope you will give us another opportunity to earn that 5th star.

Jun 16, 2023 -

dwaynez28 responded

So i get a automated response- no one actually reads the reviews

June 16, 2023

Rodney was amazing! !!! Hands down the best salesman , will definitely use him again he is so patient and will do anything he can to make something work More

by BRIANNALAWSON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Singleton, Jr
Jun 17, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're happy that we could provide an amazing car-buying experience. We are happy to see our Sales Team at Hebert's Town & Country Chrysler Dodge Jeep Ram was very patient during the process. We hope to work with you more in the future.

June 15, 2023

I bought my car into the express for and oil change and tires rotate and now my car front rear side is shaking More

by jonesbetty501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hebert's Town & Country
Jun 16, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, At Hebert's Town & Country Chrysler Dodge Jeep Ram we welcome customer feedback as it helps us improve the customer experience. Please use the contact information below so we can speak with you regarding an oil change, tire rotation, and your experience with our Service Team. Thank you for your time, Mark Hebert Dealership President mark@hebertstandc.com

June 15, 2023

I was very pleased with Heberts Town & Country. Every one I have had dealings with were great. Salesman , finance and service dept were great. Thanks! More

by JEANETTEAVILA802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Jun 16, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Seeing such a positive rating and review of your experience with our helpful and supremely communicative team is so rewarding. A sincere thank you for sharing your feedback, and for choosing our Sales Team at Hebert's Town & Country Chrysler Dodge Jeep Ram.

June 15, 2023

Good experience, wait was long but overall good experience , would recommend the service department locally More

by beavu257
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Jun 16, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We take our reviews to heart and are delighted to learn about your visit with our Service Team here. We appreciate your feedback about the wait time for service. Please let us know if you have any further questions and thank you again for choosing Hebert's Town & Country Chrysler Dodge Jeep Ram!

June 14, 2023

Monica Johnson was GREAT! She gave me everything I asked for and more! I liked her. More

by pamela_barker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Johnson
Jun 15, 2023 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Our Sales Team appreciates you taking the time to leave us this feedback. We are overjoyed to know that you had such a pleasant experience with us. Thank you for choosing Hebert's Town & Country Chrysler Dodge Jeep Ram.

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