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Heinrich Chevrolet Corp
Lockport, NY
146 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 146 reviews
October 23, 2026
Things have changed here. I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to I became a customer because my company's vehicles were serviced here. The service we got at that time (2019) was amazing and prompt. I started to bring my own vehicle here as well. At that time the service advisor would keep us apprised of what was due when we came in. He would help us schedule it if it could not be done in a timely fashion that day. He would help us prioritize things. When I called I always talked to someone knowlegable, which was important when dealing with multiple vehicles under different client names due to the business and personal vehicles. In April of 2024 I took my personal vehicle in for service and a mishap occured where the engine in my vehicle was siezed up due to the technician starting it with no oil in the engine. I was told I was getting a new engine, not a rebuilt one. I was given a rental vehicle (truck) to drive while waiting for mine to be fixed. I use my truck nearly every week to tow, and was told I could not tow with this loaner. This certainly disrupted my life for the 3 weeks it took to get a "new" engine. When I finally picked up my truck I found out I got a remanufactured engine, not a new one. My truck was low mileage (55K). I can't help but wonder how many miles were on that engine they remanufactured, but I would bet a significant sum it was a lot more than 55K. My truck immediately had a clunk that occured when stopping. Feeling mislead and very unhappy I ended up getting a newer truck as I didn't trust this one anymore even after the repair. Turns out that was a good option because when I took the repaired truck home to take my things out of it(after making the trade in deal), it did not start (48 hours after I picked it up repaired) and required towing back to the dealership. Service is one of those difficult things to find a business to trust. Alternative dealerships in the area seemed to have issues with scheduling and attentiveness to service, so I reluctantly returned. My company continued to have vehicles serviced here. In the past year scheduling is a nightmare of AI generated phone trees, remote people who don't really know what they are doing, and can't answer questions or direct me to someone who can. Appointments are not for the actual service they are to meet with the advisor. Oil changes and rotations take 2 hours minimum, and generally come with a TEXT message about $1-2K of additional recommendations. No phone call, ages for anyone to respond to answer questions about the recommendations. This means work doesn't even start until after all this. This is a significant problem when one of my vehicles is necessary to have to do my job, so I have to cancel and reschedule my clients/patients until whenever I get my vehicle back. There is a cost for diagnostics that is added on when you bring the vehicle in and is in addition to the actual charges for fixing things. The diagnostic cost alone is more than some of the routine items that a vehicle is in need of. Diagnostics can't be done without a minimum of 5 hours I was quoted. I certainly no longer feel like customers are valued by this dealership's service department. An oil change should not come with a mystery as to when the vehicle will actually be serviced and done. I should not have to wait until the following day to pick up my vehicle because additional recommendations were not discussed or approved for hours because the service advisor did not return phone calls. More
by epiphany521
Employees Worked With
Many over the years
August 31, 2026
I had an earlier review on my GMC truck regarding brake issues with my truck with further discussion with dealer thay made it right I’m pleased that they resolved this issue issues with my truck with further discussion with dealer thay made it right I’m pleased that they resolved this issue More
by Trebles2
Employees Worked With
Greg Fitch
August 21, 2026
Purchased a used GMC pickup they rebuilt rear end was making noice when test drove that was great. Picked up truck drove 1100 miles and service break system light came on was very upset so went to differ making noice when test drove that was great. Picked up truck drove 1100 miles and service break system light came on was very upset so went to different dealer to have checked needed new brakes and rotors cost me $1050.00 to get fixed. How did it pass inspection on delivery called Heinrich basically said to bad. Been with them for 40 years will never go back.wife need new vehicle they lost a sale. Will say Javon was great at time of sale. More
by Trebles2
Employees Worked With
Javon Ford
June 17, 2026
Everyone was really helpful, especially Javon Ford. He sold us a 2026 Chevy Traverse and he was great from the time we bought And went beyond being great when he personally delivered the Traverse to ou He sold us a 2026 Chevy Traverse and he was great from the time we bought And went beyond being great when he personally delivered the Traverse to our house. More
by devs7084
Employees Worked With
Javon Ford, Paul Collins
May 07, 2025
I was going to be retiring at the end of December & was looking to trade my 2022 Buick Encore with lower payments & buy a good used vehicle & found on Heinrich website a couple of used Chevy Trailblazers w looking to trade my 2022 Buick Encore with lower payments & buy a good used vehicle & found on Heinrich website a couple of used Chevy Trailblazers with low mileage. I went in & spoke to Tony Weary & he was very helpful in getting me into a 2022 Chevy Trailblazer with low mileage. I test drove it & he was able to get me a good deal. I bought the vehicle & picked it up the same day. I would defiantly recommend Tony. He was a great salesman & works hard to get what you need. My apologies to Tony for not getting this review in sooner. More
by Greta Schwartz
Employees Worked With
Tony Weary
November 13, 2024
I was in a bit of a bind in getting a particular vehicle and met Mike Porth on the floor. He attentively listened to my concerns and worked with management to get me the vehicle I really wanted in an amazi and met Mike Porth on the floor. He attentively listened to my concerns and worked with management to get me the vehicle I really wanted in an amazingly quick time frame. Upon delivery Mike again made sure everything was ready and Chase assisted with my financing and thoroughly explained both that and my warranty options. Finally Jayden had all my delivery paperwork ready so it could be completed quickly. Then all the new options of my vehicle were explained and I was ready to go. Words cannot describe how thankful I am for everyone at Heinrich in assisting in my vehicle situation. I cannot recommend them enough. More
by nrsnyder
Employees Worked With
Mike Porth
