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Heiser Chevrolet of West Bend

West Bend, WI

4.3
1,501 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,501 reviews

January 07, 2021

The oil change was quick. I didn't have to wait too long for the work to be completed. I also received some information about oil changes More

by GLASERPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana Finch, Service Team
Jan 08, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 06, 2021

Very pleased with prompt service, courtesy shuttle and extended warranty coverage. Diagnostics were done within an hour while I waited as promised. Parts arrived and were install same day as expected. More

by snh7997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 06, 2021

They were personable and friendly from the moment we arrived. I was able to get the car I wanted, and at a price I was comfortable with. There initially was a snag with the financing, but they quickly More

by Dylan Shaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek , Rafael (Rafy) Rivera
Jan 08, 2021 -

Heiser Chevrolet of West Bend responded

Dear Dylan, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

December 31, 2020

I just had the best vehicle buying experience of my life... at Heiser Chevrolet West Bend. I had concerns/worries... I was stressing the process of turning in my old leased SUV. I wasn't sure what More

by jstangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera, Bryan Schultz
Jan 04, 2021 -

Heiser Chevrolet of West Bend responded

Jon Stangel, THANK YOU! We appreciate you so much. We appreciate your business, your kind words and your 5-star review. Our customers are our highest priority and we are so happy to have you a part of our Heiser Family. Let us know if you need anything. We look forward to seeing you for your first maintenance visit! Enjoy your new vehicle and have a wonderful day!

December 31, 2020

Bought our vehicles there and have always been serviced with Heiser too. No other place has serviced our vehicles. Little to no issues and our vehicles are 2013 and 2014. More

by DAVID.OSGOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Heiser Chevrolet of West Bend responded

David, thank you for your continued business and feedback! Have a wonderful day!

December 30, 2020

These guys always give my truck a good look over for any upcoming issues or maintenance. They took great care of me and my truck and even gave it a wash. More

by WSCHELLINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Finch, Service Team, Matthew Myszka
Jan 04, 2021 -

Heiser Chevrolet of West Bend responded

Thank you so much for your continued business, kind words and 5-star review! Customer satisfaction is our number one priority and we are so happy to have meet your expectations! Have an amazing day!

December 30, 2020

Heiser has a great team in place. I just purchased a new truck from them and the sales staff went all out to work out a great deal and then to top it off they prepped the truck and I drove it home that More

by JKRUEGER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller, Mathias "Taz" Derksen, Lana Finch, Service Team, Bryan Schultz
Jan 04, 2021 -

Heiser Chevrolet of West Bend responded

Thank you so much for your continued business (service and sales), feedback and 5-star review! We appreciate you so much! Enjoy your new ride and we look forward to seeing you in the future. Have a fantastic day!

December 30, 2020

Love going here. They are great to work with👍🏻👍🏻👍🏻 We since have moved to Iowa but our daughter still goes here and we will definitely be back for her and possibly ourselves if they won’t work with us More

by SKMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek, Service Team
Dec 30, 2020 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you and your daughter have had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 29, 2020

Asked to have my car vacuumed was told not a problem, never got done 😡 Talked about a recall being done, was never told if it was completed or if I needed to come back 😡 More

by BSEELOW3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 30, 2020 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

December 28, 2020

Will continue to bring both of my vehicles here for service. Did not have a good experience leasing at this location so we will see what happens when our lease expires soon. More

by dougmartin1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 28, 2020 -

Heiser Chevrolet of West Bend responded

Dear Doug, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to reach out to our General Manager Rafael Rivera directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

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