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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,500 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,501 reviews

September 17, 2020

Over all this was a great experience.. I didn’t feel pressured or obligated at any time.. very happy with my equinox. Taz was great! More

by B4LIZZY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen
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Sep 17, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Taz was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

September 16, 2020

They took the time to see what the issues were, and were very professional. I had a check engine light on for days, and when I got there, it was off. They still took time to look at. More

by RWDREHER5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2020 -

Heiser Chevrolet of West Bend responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 15, 2020

Test drove vehicle is was great. Got vehicle took home and then problems started. Still having problems. Plus paying to much. Not happy with the problems and how much I'm paying but I need a vehicle. More

by PALMDERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sherry Konek, Rafael (Rafy) Rivera
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Sep 16, 2020 -

Heiser Chevrolet of West Bend responded

Hello, thank you for your review and feedback. I am under the impression Rafael has reached out to you already. Please contact Rafael directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can take care of you. We are here to help, have a great remainder of your week.

September 14, 2020

Have nothing really to write, everything was in a timely manner, service staff were helpful and thorough, and the service I went in for was completed. Thank you More

by nmankowski42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 10, 2020

We will see... day 29 of this new 2020 purchase and the vehicle had to be towed to the dealership this morning. Cesar was fabulous to work with but I am very disappointed that the car stalled in my drivewa More

by THEJAEKES
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael (Rafy) Rivera
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Sep 11, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and time to complete this review. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. Please feel free to contact the General Manager Rafael Rivera directly by phone at 262-808-2705 or by email at rafael.rivera@heiser.com

Sep 24, 2020 -

THEJAEKES responded

I received the car back on 9/18 with a new fuel pump power control module and a dent in the drivers door. They were great in getting me an Appt with their autobody person on 9/23 to access the damage. On the way to the appt. the vehicle stalled again in my driveway. After five minutes of letting the car sit and three failed attempts of getting the engine to turnover we got the vehicle to start and drove it to West Bend again for service. The vehicle’s mileage is now 650? miles. My first car payment is due tomorrow. Today is my 44th day of ownership with a total of 11 days having the vehicle sit in their lot. Hoping to learn today what might be wrong with the vehicle now.

September 10, 2020

Service department second to none!!!always friendly and the work is done on time and quality. Salesperson (Taz) was great to work with and I think he got me my best deal. Been coming here for cars and serv More

by jdbrockies60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vicari Jr., Mathias "Taz" Derksen, Taylor Nelson
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Sep 11, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and 5-star review. We look forward to working with you again in the future!

September 07, 2020

I Chose Heiser They Are The Real! Deal! Very Professional. I Bought My Car From West Bend. Awesome People. The Lady who Travels to ALL Heisers Concepts. She Get The Job! Done! More

by mcnairdm40@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Felder, Lana Finch, Service Team, Matthew Myszka, Steven Hanke
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Sep 09, 2020 -

Heiser Chevrolet of West Bend responded

First, congratulations on your new vehicle! We appreciate your business and kind words. Our customers are our highest priority and I am glad we were able to create such a positive and memorable car buying experience for you. We look forward to working with you again in the future.

September 04, 2020

I have purchased a number of trucks, and Taz has always treated me with respect and always had answers for my questions. he is a Great guy!! More

by CKSHOWME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathias "Taz" Derksen
Report | Print
Sep 08, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Taz was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 26, 2020

When Cesar realized the paperwork was going to take longer than expected, he was thoughtful enough to tell us and give us the option to go home and return when the paperwork and car was ready. We appre More

by DEBRAALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
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Aug 27, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 25, 2020

Wonderful team tto work with. Very efficient. Appreciate Nathan in serice us great. Also appreciated seeing Sherri who sold me the car. Love Heiser Chevrolet. More

by DEBDIREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2020 -

Heiser Chevrolet of West Bend responded

Thank you for your business and your 5-star review! We are so pleased to hear Nathan was able to go above and beyond to assure you had a positive service experience! We look forward to working with you again in the future!

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